Why Shop With Us > Testimonials

What Our Customers Say

Hear it straight from the people who've experienced Robbins Bros. and have only happy stories to share. When you come in, we're sure you'll have a wonderful experience too!

Do you have a Robbins Bros. story to share? We'd love to hear it! Send us your experience here.

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Mike says this about Robbins Bros.:
Tammy was awesome! Nothing like what I expected. I've never had anyone be so patient or kind through this stressful process. Thanks Tammy!

Juan says this about Robbins Bros.:
I am grateful that I had the opportunity to meet a true professional. I never bought a ring before but felt at ease when I spoke to Olivia Tagle. She was knowledgeable and informative. She answered all of my questions with clarity. I would highly recommend her to all of my friends and family.

Matt says this about Robbins Bros.:
I wanted to write in to let you know I had a great experience working with Luis Noriega in the San Diego store. He was very attentive to my needs and did a great job!

Ricky says this about Robbins Bros.:
From the moment I walked into the store I felt welcome. Step by step, I was assisted through this otherwise stressful situation. Everyone went out of their way to make you feel comfortable throughout the entire process. Olivia helped me pick out a great ring and never once applied one bit of pressure. It was a fantastic shopping experience. Thanks for everything. Sincerely, Ricky Fuentes

Leopold says this about Robbins Bros.:
Thanks to Robbins Brothers' huge ring selection, I found the ring I was looking for. Great shopping experience and very helpful salespeople. I will recommend to all my friends and family to shop at Robbins Brothers.

Richard says this about Robbins Bros.:
My experience at Robbins Bros. was great. Eric and Olivia made me comfortable in choosing a ring. Olivia was very knowledgeable on choosing the right diamond for the ring. I would definitely recommend Robbins Bros. to friends and family. Thanks Robbins Bros.

Chris says this about Robbins Bros.:
I was in communication with Olivia for 3 months attempting to find the perfect engagement ring. She was very helpful and knowledgeable and most of all very friendly and personable. By the end of the second visit my friends and I were calling her aunty! Great experience and would recommend to anyone!

GABRIEL says this about Robbins Bros.:
My name is Gabriel, I recently bought an engagement ring at Robbins Bros.. I cant tell you how comfortable I was with my customer service, Olivia Tagle made my experience memorable. Her well known knowledge on diamonds and ring settings made my decision on the right ring easy. Thanks for your help on starting my new life.

IENG says this about Robbins Bros.:
Olivia Tagle's knowledge with diamonds made me feel comforting knowing I am working with an expert. She is one of a kind and I would definitely recommend my family and friends to her. I would rate my overall experience a 10!

Todd says this about Robbins Bros.:
I would like to mention how great of customer service we received from Eric Freund at your Fullerton location. Eric helped us pick out an engagement ring and center diamond and displayed a great amount of patience with us. He was willing to stay with us even after the place had closed and answered every question we had. Eric also displayed a great amount of knowledge of the product and genuine sincerity. It is because of Eric that we will continue doing business with Robbins Brothers and will recommend people to him. He is truly an asset to your company. Thank you Eric for all your help.

Troy says this about Robbins Bros.:
Olivia Tagle made my Robbins Bros. visit very pleasant. She was very helpful and patient in explaining everything that she knew about diamonds and made my decision very easy, once I knew what I wanted. I would recommend Olivia and Robbins Bros. to any of my friends when they are in the market for and engagement ring.

Ishmael says this about Robbins Bros.:
Mr. Eric Kolin welcomed me and my wife Deb into your Arlington Texas store with so much warmth that we knew this was the place to be and this was the sales consultant that would help in our search for a ring for me. My wife and I were planning our 20th Wedding Anniversary on July 11, 2009. The ring purchase was make it all special for me and my wife. Eric helped us to select a ring. After selecting a ring, Eric stayed in contact with us by phone and email with was great customer service. About a month or so after our wedding we noticed that the ring we purchased did not keep its brilliance nor did it keep a smile on our face. We brought our concern to Eric and he told us about an option to replace it with another. We were soo surprised . We did not know we could do this. Eric showed us another ring that I would like and we found on and the SMILE was coming back to both our faces. We received a call from Eric that the ring is in. We can't say too much about the great "Customer Service" Eric, we want to personally thank you and Robbins Bros. ......Sincerely,Ishmael&Deborah Williams

Kevin says this about Robbins Bros.:
Olivia was wonderful! When I had decided that I wanted to marry my girlfriend, I had asked around all my married friends. And almost all of them told me to go to Robbins Brothers. And having shopped around a bit, I was highly impressed with the level of service and attention they gave to me as I talked online with them. I was even more amazed at the in-person care I received from Olivia. For a nervous man like myself, she made the process very easy.

Vivin says this about Robbins Bros.:
This was my first time shopping for a diamond, ever. First of all, I was lucky that I came with my family, and especially my sister who got married two years ago. With their help, I had a decent idea of what to look for. But it was Olivia's expertise, friendliness, and professionalism that really made me comfortable about choosing a diamond and ring for my fiancee. I had a wonderful experience at Robbins Brothers, Fullerton and I would recommend this store to anyone! I'd like to thank Olivia and the staff at this store for making my first diamond-shopping experience so pleasant.

Krystal says this about Robbins Bros.:
Bridgette A. was amazing and very polite. She even sent us a card in the mail after we bought my husband a ring. We went in to have my ring cleaned and found her so inviting. Thank you for having such an awesome staff. She is exceptional!

Brian says this about Robbins Bros.:
I would just like to say, that I was extremely impressed with your live chat personnel. Angela Mathews I believe was her name. She was extremely helpful and reliable. I don't know if you give her reviews, but I would give her a 10 out of 10. Thank you again.

Miguel says this about Robbins Bros.:
Antonio helped me over the phone and introduced me to a very knowledgeable and helpful gemologist by the name of Olivia. She was very helpful and provided me with quality service. Not only that but i brought in my single friend with me to help me out in choosing a diamond and she is setting him up on a blind date. All in all a very nice way to spend my time and money on the girl I love.

Ashley says this about Robbins Bros.:
I am very grateful for the help and compassion from Tammy in helping me get the custom engagement ring that I wanted. I went to another jeweler before and they completely messed it up and to add insult to injury, ruined the surprise. Every time I look at my ring and get compliments I think about how happy I am to know that there are still people out there that take pride in their career and still care about more than making a dollar. Tammy really went to bat for me and helped me get the ring of my dreams in a short amount of time and for a reasonable price. She single handedly saved my engagement process. Big Thanks!!!!

Lucy says this about Robbins Bros.:
My fiance, Steve, purchased a solitaire diamond engagement ring from Olivia last year with the expectation that I would return to the store to select a setting of my own choosing. Steve proposed to me at a big luau party at his house. The night was very special as all our friends and family were in attendance. The ring was in a lighted box and that made for such a special presentation. The ring was so sparkly, it looked fabulous! We came back to the store today, approximately 6 weeks before the wedding, to select my setting and Steve's wedding ring. Steve immediately sought out Olivia because she had offered him exceptional service on his previous visit. Olivia stayed true to form and was very helpful on our visit. Once she had an idea of what we were looking for, she brought a selection of rings for us to try on and we both found exactly what we were looking for. We will both enthusiastically recommend both Olivia and Robbins Brothers to our friends. Thank you Olivia for your kindness and for sharing your expertise with us! Steve & Lucy

BRYAN says this about Robbins Bros.:
Laura was very helpful with finding the perfect diamond within our budget. We will definitely be back.

Heidi says this about Robbins Bros.:
I called the Montclair store and Amy answered. I thought I was going to get the usual, "Ok let them write down what you want and I will call you back" but that didn't happen in this story. Amy went the extra mile, she found out the details of the diamond I wanted. I made a 50 mile drive to meet Amy because of the outstanding service I received on the phone. I worked with Amy and Brianna and made the purchase immediately. They were both so thorough with their research, were prepared for my appointment and gave me lots of options and helped me greatly with my purchase. This excellent experience was contributed greatly to Amy's and Brianna's outstanding customer service skills and knowledge of their products. They are a great example and an awesome representation of Robbins Brothers. I can?t thank them enough and recommend them highly to help you with your purchase. THANK YOU AMY and BRIANNA!!! I also wanted to thank Keith the store Manager for all his help with my purchase as well.

Krystal says this about Robbins Bros.:
Bridgette A. was amazing and very polite. She even sent us a card in the mail after we bought my husband a ring. We went in to have my ring cleaned and found her so inviting. Thank you for having such an awesome staff. She is exceptional!

Angelito says this about Robbins Bros.:
It was Olivia. I called 2 days prior for some general questions. We made an appointment to meet, but told her on the phone I was very hesitant. She was extremely kind and thorough. I would normally expect someone to have a hidden agenda in wanting to sell and push on the price. But she was far from it. She went over every detail from A-Z. When we were picking out the rings, it was amazing. I felt like it was Christmas, since I could pick out any ring in the case and decide at the end. I came in with the intention to hold back and just do some shopping. But halfway through, I found the ring I wanted. I purchased the ring and am very happy I did. More than anything else, I didn't find a jeweler, a sales clerk, or a consultant in Olivia. I found a new member to my family. She is somebody I could go to for just about anything. Thank you Olivia for everything!! I hope you enjoyed your trip!

Matthew says this about Robbins Bros.:
Liz LaVertu was the gal that helped me pick out my ring, as well as resolve other concerns that I encountered. She made me very comfortable throughout the whole process. She is no doubt an indispensable asset to your company. I am very grateful to Liz and all her help.

Rich says this about Robbins Bros.:
Robbins brothers is the best. I bought my finances engagement ring at a different jeweler. And we had nothing but problems with it, Platinum would bend all the time, the center diamond was off center a very little bit, and although they fixed it, they didn't fix it without giving us a huge hassle. After much thought and much debate, we decided to look for a jeweler to redo our ring. It was a combination set with 3 rings. We came to the Montclair store and met with Angel, and he explained the whole process to us. He helped turn our 3 ring set into 1 ring, we used all of our diamonds, and only had to add a few, but it came out totally amazing. We are both thrilled with our ring, and strongly recommend Robbins brother to anyone buying an engagement ring. We found all the employees to be very friendly, and Angel was amazing, we call him the Ring Doctor, he fixed us up great.

GERARDO says this about Robbins Bros.:
Sometime ago I visited a store in Tustin called the Diamond Exchange accompanied by my mother in law and my father in law. We had seen their advertisement on TV offering great everyday low prices so being that I was in the market for an engagement ring, I stooped in and was shown several different rings and was happy that I had found the one that was appropriate for my loved one. I asked about pricing for this particular ring and was quoted a price on this ring and told them I would be back to purchase this ring and I asked the sales person if this price was guaranteed for me when I planned to come back for the ring. And when I did, to my surprise, they did not honor the price I was quoted by their sales person on my first visit. I asked to speak to a manager, supervisor, anyone with a pricing authority and once I did, I found the manager would not honor the quote I was given. And was given a price higher than what as quoted and I told the manager that I would not buy from a company who does not honor their prices or quotes. Sincerely, Satsified Robbins Bros. Customer

Todd says this about Robbins Bros.:
I just wanted to express my appreciation to Maria DiGiovanni from the Mission Viejo, CA store. She was extremely helpful in both the engagement ring and wedding band decisions. She is honest, friendly, down to earth, and we felt very comfortable around her. In fact, this store is out of our area, but we drove back to see her for our wedding bands because we knew she was there. Thanks Maria for making our RB experience a great one!!

Weston says this about Robbins Bros.:
Two months before our upcoming wedding my fiancee' and I decided it was time to get our wedding bands out of the way. Originally we looked online but all the bands were far too expensive and most didn't come in the size I wanted, me being a heavyset guy and all. For months we had seen the Robbins Bros. on our commutes to Disneyland for our jobs and we thought "I wonder if they sell wedding bands." So my fiancee decided to call one day, a very kind lady picked up who said her name is Olivia. She exclaimed to Tanya that they did indeed have wedding bands and presented her with the store hours, etc. We decide to drop in, not knowing what to expect since we've never seen a Robbins Bros. before. When we arrived we were amazed at how large and beautiful the store was. Noticing that it was one of those reprehensive serve stores (like Nordstroms) we got a little nervous because we felt like we wouldn't have that freedom to choose what we wanted. Boy were we wrong. As luck would have it, we got the same sweet lady from the phone, Olivia. She greeted us with a warm smile and welcome, asking us what we were looking for. Literally within 10 minutes Olivia helped us find the rings for the price we wanted AND the right size. We bought them right on the spot and absolutely love them. The highlight of the visit was indeed Olivia though. We rarely encounter an employee as kind and welcoming as her. So hooray for Olivia, hooray for Robbins Bros. and hooray for our wedding! Everyone should definitely shop here, very classy.

jenafer says this about Robbins Bros.:
My experience at Fullerton was wonderful. I came here just to compare prices and found out this was the best place to come. Olivia Tagle was very very helpful with everything. This is my second visit down here. I drove from Ontario just to come see Oivia. I purchased exactly what I wanted at the exact price I wanted. I thank Olivia for being so helpful.

Jason says this about Robbins Bros.:
My experience at the Fullerton location was excellent. My sales rep Olivia Tagle was very nice and helpful. I told her my wedding was in four days and I needed a wedding band within that time frame. She found exactly what I was looking for, and had my exact size in stock. Thank you again, a customer for life.

Ryan says this about Robbins Bros.:
My friend recommended Robbins Bros. vs. the online alternatives. It turned out to be a great experience with large selection and all of my questions and concerns were answered with an thorough explanation. I left feeling great about my experience and with an excellent diamond!

Chris says this about Robbins Bros.:
My name is Chris and I recently purchased an engagement ring and wedding bands from Chris "Smitty". He was great and he helped me through this huge process for me. I wanted to write and point out his good work. Because of him my fiance came back and bought our wedding bands from Robbins Bros. Thanks and have a great day!

Anne says this about Robbins Bros.:
Our visit to your store was the best experience. Our consultant, Shelly Young, was efficient and personable and helped us find the perfect ring. She was wonderful and made the entire experience a beautiful thing. We have told all our friends (and anyone who will listen) that Robbins Bros. has the best rings and makes the experience fun and exciting. Thank you!

Celia says this about Robbins Bros.:
Hi Skip and Steve! I wanted to let you know about one of your employees at your store in San Diego . My husband and I wanted to get a ring guard for an estate ring I had received from my husband's grandmother. We are not very rich but I wanted something to protect this beautiful ring. When we walked in the store we were greeted and escorted to an associate. I'll be totally honest, we don?t look like we had money and some looked at us kind of like they didn't want to help us. There was several couples looking for wedding sets and it was busy. Then we were approached by Adam Solomine. With a kind smile he took the time to help us. He didn't judge us by our appearance. Believe me when I tell you we looked BROKE! Although we only spent about $700 we were very happy with our choice. I have a beautiful ring thanks to the kindness of Adam. My husband and I have been married for 24years and this is by far the best investment we have made! I know how busy you both are but if you could some how tell Adam he's doing a great job I would appreciate it. It's few and far between places of business that less than BEAUTIFUL people get treated with respect and dignity. You have a wonderful store in San Diego. You have a customer for life! Thank You, Celia

Carrie says this about Robbins Bros.:
I wanted to drop you a note regarding Antonio Garcia, an employee at the Fullerton Robbins Bros. store. He helped me (and two of my friends) look at engagement rings last Friday, and I wanted to let you know that he made the experience amazing! We had a very very negative experience at another jewelry store that same day, and when we got to Robbins Bros., Antonio really saved the day! He was very patient with us (as I had no idea what style of ring I liked and was trying to get a general sense by trying on nearly every ring in the store) and spent a lot of time with us. He was very helpful and had a pleasant demeanor that we really appreciated. I just wanted to let you know that we thought he was amazing! :)

Alan says this about Robbins Bros.:
I bought Hilary's engagement ring from the Houston Loop store. My consultant, Ray Golden, was very professional when we met and I could not have asked for a more pleasurable experience in narrowing down the specifics of the ring. After finding the right setting we moved onto picking out the diamond. Not once did Ray show me something that was beyond my budget or try to up sell me into something `better?. Ray helped me understand that every diamond is unique, and that no one characteristic is more important than the other. Looking at the loose diamonds and using the advice Ray gave me allowed me to find the perfect one. I left the day of my initial visit expecting to shop around. However, every time I thought about going somewhere else, I also thought about the exceptional level of service that Ray gave me; in addition to, the Robbins Bros. guarantee. After about a month, I came back and bought the ring, I never went anywhere else. I gave the ring as a surprise to Hilary on Easter, but unfortunately it did not fit. Hoping to resize it quickly, I sent the ring over night to Ray, thinking I might be able to get it back sometime in the 4 days before I was scheduled to leave Mississippi (where Hilary currently lives). Ray was able to get the ring resized and returned within one day! What a pleasant surprise! Instead of getting the ring back on Saturday, we got it back on the previous Wednesday. Now that?s service! I was able to surprise Hilary a second time! Ray really does represent the best in Robbins Brothers and their products and services. An excellent listener, Ray is able to couple that with his experience to provide his clients with the information they need to make the best possible decision with such an emotional and important purchase. Thanks Ray! Hilary and I will be back to buy our wedding bands!

Yoon says this about Robbins Bros.:
My English is no good, but I want to do testimonial. I am very satisfied today having time with Olivia Tagle who works in Fullerton store. She helped me what I want in my budget, very very excellent customer service. She also gave me idea of proposing to my girlfriend. Last time I visited this store was 2 month ago, but I remember her perfect customer service, so I went back, looked for her, and finally got my engagement ring from her! Thank you Olivia! I will see you again for wedding band!!!!

ANDRE says this about Robbins Bros.:
Was thinking about getting my girlfriend of six years an engagement ring. We came in and looked around and found a great ring at a good deal. Had a wonderful experience.

Melissa says this about Robbins Bros.:
My boyfriend had a plan to come down and pick out a engagement ring for me. He was taking his best friend but he just could not keep it from me. So we came down and picked out a beautiful ring together. I have been waiting for this with him for six years. It was GREAT!

Erika says this about Robbins Bros.:
Ms. Susan was very warm and made us feel very comfortable. We did not feel like we were in a regular jewelry store. It felt as if we were at a friend's house who just so happen to have a plethora of rings to share with us. We did not feel any pressure and we definitely felt very VERY welcomed. We will recommend Ms. Susan to everyone we know and we will return. We will be back next year to add to/upgrade our rings! Thank you!!!! Brandon and Erika

Mary says this about Robbins Bros.:
I have already submitted a comment about how wonderful our salesman is, Eric Kolin. But I would like to give another pat on the back to him. We recently came back to the store to purchase our wedding bands from him. We originally bought my engagement ring and just from his outstanding customer service, we decided early on to buy our wedding bands from him. He has just gone above & beyond his duties as our salesman. He stayed late for us on a Friday, even though he had other family obligations he had to fulfill. He is so quick when we need him to be and will stay & talk with us for an hour if we desire. Overall, Eric Kolin has done a phenomenal job and he should be commended for his never-ending efforts in making Robbins Bros. what it is in Arlington, Texas. With upmost regards for Eric, Mary & Craig

Brian says this about Robbins Bros.:
My experience was terrific. I called in the morning and scheduled an appointment for the same evening without any problems. Olivia, my design specialist, was extremely professional, friendly, and knowledgeable. I truly felt like I was in good hands. The whole process was painless, and their discretion with the price was welcome as well (my soon to be fiance was there to approve of the ring, but I didn't really want her to know the final price. You gotta have some mystery.). If you're not sure what to get, or where to begin, I would recommend visiting Robbins Bros.

Jonathan says this about Robbins Bros.:
I purchased an engagement ring through the Baybrook store with the help of Susan. I stopped by several times before making the purchase. Susan was very helpful in pointing out the benefits to purchasing at Robbins Bros. without pressuring a sale. When it came time to buy, she was very helpful and enthusiastic about the whole thing. Following the purchase, I discovered that my fiancee had told me the incorrect ring size. Susan and others at the Baybrook store were able to fix the problem with great ease and speed. Susan has been an excellent saleswoman in assisting me with this important event.

Carmen says this about Robbins Bros.:
We had a wonderful experience today at the Robbins Brother's store in Dallas. From the moment Erik and I walked in, Alex Yabut was all ears. He didn't judge us for one second and listened very carefully to what we wanted. He even took the time to introduce himself and let us get to know him as we shared some life stories! When we left the store, we felt confident that we had made the best decision on my engagement ring. We will definitely recommend Robbins Bros. to our friends. Thank you, Alex Yabut. May God Bless you!

Andrew says this about Robbins Bros.:
All I knew when I walked through the doors at Robbins Bros. was that I wanted to get engaged. Olivia, my salesperson at the Fullerton store, walked up to me and guided me through the entire process without being pushy. The process was very easy and I feel that they go out of their way to help you. I also have piece of mind with the warranty and 30 day return policy. Thanks Robbins Bros.

Arturo says this about Robbins Bros.:
I bought my ring from the Fullerton store and had the pleasure of working with Olivia Tagle. She gave the best customer service and helped me choose the perfect ring for my girlfriend. She was very patient with me knowing I wasn't too sure of what I wanted exactly. She made it much easier for me teaching me what to look for in a diamond ring.

Chelsea says this about Robbins Bros.:
I usually am not a fan of writing online "comments" but it seemed to be the only method to reach out to your company that I could find. My boyfriend and I recently went to shop for engagement rings at your Mission Viejo store. As this was the first time that we took the step to shop for a ring, it was an overwhelming experience and frankly, we were both nervous of how the experience was going to go. Our biggest fear was that the whole thing would be a "sales pitch" and we would be pressured into buying a ring when we may not be 100% sure we were ready. Then we met Jeff Regan. Instantly both of us felt that he was not the average sales man. He was frank, honest, and extremely helpful. We ended up spending over and hour with him and were very grateful for the time he took to walk us through every little question and concern we had. It is because of his personality and professionalism that we felt compelled to let management know what a fantastic employee they have in the Mission Viejo store. He educated us on every little detail, and never once seemed irritated to answer the same silly questions over and over again. When we walked in we thought we had the idea of what we wanted; thanks to his help, our idea drastically shifted into a whole different, and frankly, better direction. He helped us figure out "the ring" and although we were not ready to buy at that point, we know that if we come back and are ready to purchase a ring, we will only ask for Jeff. Stellar customer service and knowledge of the business made us not only feel impressed by his demeanor, but actually made us feel like this was a guy we would choose to work with in the future. He made a very nerve-wracking experience seem calming for both of us. Thank you for all the help you provided Jeff; it certainly did not go unnoticed and you definitely made an impact on both of us.

Erik says this about Robbins Bros.:
I went shopping for an engagement ring at five stores, looking for the best deal. I experienced hungry salespeople, aggressive up sellers and NO education until I went to Robbins Bros. I do not remember the name of the sales professional who assisted me due to being a mental fog and in shock that I am actually going to get married. When I walked into your Torrance store I was quickly greeted by my sales person. This guy educated me to a point where if you ever feel like hiring another jewelry expert, I am your guy. He took his time with me, asked all of the right questions, NEVER tried to up sell (he read my personality a mile away) and was always very friendly. As a result, I purchased my ring at Robbins Bros that evening. It wasn?t that the jewelry was any better or worse at your competitors (I am guessing). What made the difference was the sales team. The approach, the education and follow through was great. I will always recommend Robbins Bros to everyone I know. I will be back for my wedding band. You guys are great, especially team Torrance ! Sincerely, Erik

Harry says this about Robbins Bros.:
Olivia was wonderful in helping us select our wedding bands! I would like to thank her and Robbins Brothers for making the process easy and enjoyable! As a sales professional who has been in many markets, automotive, resale, wholesale, customer service is very important to me. We have shopped a few stores and stopped here for the great service and selection! Thanks!

James says this about Robbins Bros.:
Ms. Cory was especially helpful, and efficient to say the least. She made my experience especially enjoyable and was very knowledgeable. As a first time ring buyer I feel the Robbins Bros. have a huge advantage in the industry just with the hours of searching I've done lately. Since I, too, work for a customer service oriented company, I really appreciate all the help I received, and will most definitely be recommending this establishment to my friends... all I can say is, I don't care what Jared does for women... all I know is Robbins Bros is fair and gorgeous for everyone. - James

Charles says this about Robbins Bros.:
We initially came in to look at engagement rings in April of 2008. Paul was extremely courteous to both my fiancee and me. He helped her find the ring she really wanted and we returned in February of 09' to purchase both bands. During this latest visit both Paul and Susan were extremely helpful in assisting us with our band selection as well. Their superb customer service and attention to detail were greatly appreciated by both Jo and myself. We will recommend this Robbins to our friends for their engagement ring purchases in the future. Jo knew the style of rings she wanted and I wanted a hassle free experience. We both got what we wanted in an expedient and no nonsense manner. I can truly appreciate the professionalism of the sales associates in the store. Here is where I feel Paul succeeds in comparison to many other sales personnel: 1. He listened to the customers needs before he tried to sell anything. 2. He acknowledged our price range and kept us within our budget. 3. He never actively tried to "sell" anything. He simply provided expert customer service to two people who have limited knowledge of diamonds. 4. We never felt "hassled" to make a purchase. We only spent a limited amount of time with Susan but it is obvious that many of Paul's' techniques have rubbed off on her as well. She was knowledgeable and very attentive to our needs and price range. Thanks for all your help, Charlie and Jo

Justin says this about Robbins Bros.:
I initially began shopping on your website which was really easy to use even for a technophobe like myself. After finding a ring that caught my eye I ventured out to the location nearby and met with Jay at the store on the Loop. They didn't have the ring there but he did an excellent job of tracking it down for me at the Baybrook store and giving me valuable information toward making and educated purchase. From there I went to the Baybrook store where Susan assisted me in making my final decision. From start to finish she was extremely cordial and a joy to work with. Thanks Robbins Brothers for making my shopping experience stress free and affordable.

Jerry says this about Robbins Bros.:
I would like to thank Chris Henderson for going above and beyond what a jewelry salesman is supposed to do! From the day we first met Chris back in early November he has been a consummate professional and gone the extra mile to help us to select not just any ring and diamond but the perfect ring and diamond for us! He has answered several e-mails without hesitation returned phone calls and even come in on his day off so as to make sure things were completed smoothly and to ease my mind as such. Chris has been fantastic and I cannot say enough good or great things about his service and quality of service that he gave to us! Thanks to Chris I was able to pull off the surprise proposal to my now fiance and I couldn't have done it without the extraordinary help of Chris and the team at the Dallas Robbins Brothers location! Thank you so much!

Collin says this about Robbins Bros.:
I had a wonderful experience with Olivia Tagle at the Fullerton store. I walked in with my girlfriend and we looked pretty shabby. To our amazement we were treated with the finest customer service. We walked in expecting just to look around but by the end of our search we knew that this was the ring we wanted and Olivia was the person we wanted to but it from. I had little experience or knowledge on diamonds but after my visit I feel very comfortable in my decision to buy from Robins Brothers and specifically Olivia. Our visit was thoroughly enjoyable and I can?t say enough about how nice it was. Thank you Olivia!

Erica says this about Robbins Bros.:
My fiance, Robert, and I walked into the store after having stopped everywhere in the local malls. We had found some great deals but nothing unique or special. We were immediately welcomed into the store. We looked around and got entirely overwhelmed by the variety. There were so many more choices than the stores we had been to before. Our associate, Laura, shared a lot with us and let us walk away with some new ideas of what we were looking for. Within a week we were back with a list of rings to look at. She helped us find each one, was patient while we thought back and forth about which ones were right for us and she gave us her undivided attention. It was a great experience and we are so glad we ended up here. Thanks Robbins Bros!

Shawna says this about Robbins Bros.:
I was in awe at the level of service and attention I received while at Robbins Brothers. Brian, Greg and Vanessa were amazing, they ensured that I was happy and completely satisfied with my ring. When I picked my ring up later in the week, I was beautiful and I was so happy that if I had seen Brian in the store I would have given him a hug (I am a big on hugging). Luckily he was spared, which save me from having to explain to my fiance why I was hugging another man :).

Mark says this about Robbins Bros.:
I am really satisfied with the level of service I received. While sitting in her office I couldn't help but notice all her plaques hanged on the wall, and to tell you the truth they are very impressive. I just want to say thanks once again and well be back soon.

Kristal says this about Robbins Bros.:
I couldn't have asked for a better experience at the Robins Brothers in Fullerton. Olivia Tagle made me feel like I was apart of her family. From the moment I walked in the store till a couple days later when I walked out with my wedding rings. I talked to Olivia on a Sunday and when I got home I still had questions. She had said if I needed anything to call or e-mail her. She was so prompt and answered all my questions. My fiance and I never would have thought we would ever be able to afford our wedding rings. With Olivia's help, she made it possible. She had given us so many options that might work for us. So that following Thursday we had come in and later that night my fiance and I walked out with the wedding rings of our dreams. Thank you so much Olivia. I will recommend Olivia Tagle to all my friends and family with all the future ring purchases.

Johnny says this about Robbins Bros.:
So I visited Robins Bros. in Fullerton and Olivia Tagle helped my fiance and i out to purchase our wedding rings. She was so helpful no sales pitch and very helpful to us with no rush to buy now. We are only 24 yrs old and she treated us very well instead of other places who pretended we didn't exist because we look young. So whenever you visit Robbins Bros. visit them in Fullerton and ask for Olivia Tagle.

Todd says this about Robbins Bros.:
I tried a few different stores looking for a ring and Robbins Brothers was the only store that actually listened to what I was saying and took a real interest in finding exactly the type of ring I was looking for. I never felt pressured and they were always very up front and open with me. Robbins Brothers is the only place I would recommend to anybody else looking for a ring.

Huy says this about Robbins Bros.:
Robbins Bros. in Fullerton was the first store I went to when I finally decided to go ring shopping one day. I was lucky enough to get undivided attention from Olivia Tagle. I did go to other stores afterward, but I just had to come back for Olivia. She made ring shopping so easy for me. I would definitely recommend future husbands and wives to visit Robbins Bros. If you're in Fullerton, go see Olivia!

Debbie says this about Robbins Bros.:
My fiance' bought my Simon G engagement ring from you with the wonderful help of the online agent and I can't say enough about the amazing service in picking the perfect ring and how much I love the ring. It could not be more perfect. I am so proud and so thankful. Thank you so much. Debbie Lowry Flight Nurse Northern California

Thomas says this about Robbins Bros.:
My soon to be fiance and I went ring shopping together. We were completely overwhelmed by the amount of rings, styles, designs and diamonds. However, we were very happy and relieved with the service, attention, selection, and knowledge at Robbins Bros. We would like to especially thank Rene Parsons for her help in finding my fiance's one in a million ring!

Raymond says this about Robbins Bros.:
I recently visited your Dallas location and was blown away at how well you treated me. Chris R. Smith helped me find a great engagement ring. He gave me a great crash course on diamond education. I would highly recommend anyone to go to this location if you are looking for an engagement ring.

Margaret says this about Robbins Bros.:
We went to this Robbins Bros. store in Fullerton, just to get my engagement ring cleaned since it's been due for cleaning and checking. I wish he got it from this branch because Mary Ann Wilkins is sooo great!! She's a gem in this store. While waiting for my ring to get cleaned, I looked around the store and I wanted to upgrade my ring. She walked me through all the styles and designs since I wanted to change my ring setting. She was very patient, and very honest, not pushy at all which I really liked about her. She spent almost over 2 hours with me & my fiancee just figuring me out if I really liked the look of my old ring or change it to new one? Anyways, to cut it short, when my old ring was handed back to me after it was cleaned, I actually did like it. It looked so pretty! I felt really bad wasting her time, and telling her I changed my mind and I?ll stick with my old ring. After all that work she did, she still managed to laugh and made funny remarks, and educated me about the diamonds. Do yourself a favor, go to this branch since I've been to other branches, and staff here at Fullerton is so much nicer. Look for Mary Ann. She will work with your budget. I'll definitely go to her for my next jewelry purchase!!

Matthew says this about Robbins Bros.:
Having never purchased a ring, I expected it to be a stressful and overwhelming experience. However, I have been pleasantly surprised by the great customer service, the depth of knowledge and the support of the Robbins Bros sales representative. Both Antonio and Olivia provided customer care that made this process both informative and enjoyable. I especially appreciate that they did not try to pressure me into a purchase, but patiently answered questions and made suggestions as I moved toward my purchase. Thank you for a beautiful ring and for a great experience at Robbins Bros.

Justin says this about Robbins Bros.:
My experience with Gwen at your Baybrook store was exceptional. I was recommended to her by a friend and what they said about her was right. She was very informative and helped find the perfect ring I was looking for. She showed the differences between the diamonds I was looking at and helped keep the ring in the budget I had to work with. She went so far as to find the ring I was looking for all the way out in California and had it shipped to the store within the next day. She worked very well with the little amount of time that I gave her and the perfect ring was found. Thanks to Gwen and everyone at Robbins Brothers for their help.

Matthew says this about Robbins Bros.:
I would first like to say that the engagement ring buying process for my fiance and I have been very exhausting. We have shopped multiple states, over 50 jewelry stores from the large chains to independent jewelers. During this process, we experienced sales persons that would not listen to what "we wanted" but rather attempted to push another product on us in order to meet a quota for the day. At the end of the day on January 3, 2008 we were exhausted from shopping for rings, as well as other things. We had seen Robbins Bros. store in Houston, TX several times on the road, yet we never made it in. Finally, we decided on the way back home we would stop in if they were still open. From the time we entered the store, selected settings, bands, diamonds and down to this survey, we could not have asked for a more pleasurable buying experience. Not only does Robbins Bros. have the selection, their staff has the knowledge to lead you through a very educational and fun buying process. In about 2 hours, we had found a ring, a diamond, the band and I had secretly secured the purchase. Here I am today writing this comment in hopes that our story will identify with other shoppers and prevent them from enduring hours of shopping. All they need to do is stop by a Robbins Bros. store or visit the website. They will be sold. Thanks for making this a pleasurable, long lasting experience for our futures. Matthew and Brooke

Eric says this about Robbins Bros.:
After I bought the engagement ring back in March I was laid off for 4 months and cannot afford to spend anywhere near the same amount on the wedding ring. Olivia Tagle was great in understanding that I can't afford to spend as much now and help find exactly what I can afford and I can upgrade in the future to something that better fits what I want to give me fiance.

Don says this about Robbins Bros.:
This store has been great to me. I am in the Marines and bought my wifeʼs rings here and she loved them. Susan was the women helping us and she bent over backwards for us to keep us happy and do what she could. Overall this store has been great to us and has but the biggest smile on my wifeʼs face when she comes in. We both love coming here and the customer service is amazing. Thank you for supporting the military. Don

JASON says this about Robbins Bros.:
Olivia Tagle gave us great service to pick out the perfect diamond. Very friendly and patient while we were undecided with our options. We are glad that we met her today.

Curtis says this about Robbins Bros.:
My shopping experience at Robbins Bros was more that I could have ever hope for. Olivia Tagle was very knowledgeable and helpful.

jaime says this about Robbins Bros.:
Olivia Tagle - I'm very happy about the way she helped me to find the perfect ring for my fiancee on December 18, 2008. It was fast and nice.

Andrew says this about Robbins Bros.:
Your consultants are always very courteous and helpful. They have always been of upmost assistance whenever we have questions or issues. Brianna Dotson was most helpful in solving a warranty issue (more than once) for our wedding bands. It is employees like Brianna that keep us satisfied customers and coming back to Robbins Bros. Keep up the great work! Thanks again!

Monica says this about Robbins Bros.:
Ryan and Todd were very helpful to me and my future husband on Dec 12th. I hope my employees will treat my customers as well as these employees treated us. Monica

Dene says this about Robbins Bros.:
My consultant was Jen Griffin; 100% pure pleasure to deal with, made me feel like the most important person even though the ring is for my wife to be. Her knowledge was first class. So happy with the overall experience I have had with Jen, will only deal with her in the future and will be seeing her on my next visit. Again Jen did a fantastic job she will be recommended to all I know. Truly a wonderful person and sales rep. Regards, Dene - a very satisfied customer.

Travis says this about Robbins Bros.:
Went to Robbins Bros. to get a ring for a christmas gift for my girlfriend and I have to say it was a great experience! The staff was helpful and did a great job at shopping in my price range (college student) and helped with finding the perfect ring. And a special thanks goes out to Olivia Tagle. :D

Ryan says this about Robbins Bros.:
Laura was extremely helpful throughout my entire ring shopping experience. She was quick to respond to my flurry of emails and always chipper and courteous when we would meet in person. This was some of the best service I've ever received and I really appreciate it. I also appreciate that the price of the setting closely tracked the price of the materials from which it was made. This made me feel certain that I wasn't being overcharged for anything. All in all a very positive experience and I would recommend other friends to come here, and to seek out Laura in particular.

Valerie says this about Robbins Bros.:
My shopping experience at Robbins Bros. was more than I could have ever hoped for. The atmosphere is inviting, relaxing and exciting, of course! We were immediately greeted and Nazir Charania sold us my beautiful solitaire ring that I had always dreamed of. He was professional, knowledgeable, patient, and fair. We had plans to look several places, but because of Mr. Nazir's attitude towards the entire process, Robbins Bros. was the only place we needed. He was able to translate my desires for a ring and made my fiance and I feel just at ease when making the purchase. It was the best experience I've ever had.

Diana says this about Robbins Bros.:
I am going to make this very brief and to the point. I have two people to acknowledge and thank for excellent customer service when I damaged my ring on Black Friday. I came in to the Torrance store, watery eyed, hoping to get it fixed under the warranty. I was told there would be a $200 fee and I would have to leave my ring til Sunday. In short, I didnt have to pay a cent and I was able to pick up my ring in perfect condition on Saturday. For this I would like to thank Christopher Walker and Diane. I am confident to say that there is no other way to go, but Robbins Bros. Thank you, Rod and Diana

Ben says this about Robbins Bros.:
First, let me say that this has been the best and most personable purchase of my life. It?s been a long road getting here, from proposing over a year ago (last October) to fending off my fiance for that entire time without a ring, to finally getting her the ring of her dreams here at the Fullerton Location. From first making the appointment with Olivia Tagle to being able to put the ring on my fiances finger for the first time, I couldn?t have asked for anything more. Olivia was great, within minutes we felt we?ve known her for years. Halfway through the visit we realized I locked my car keys in the car and everyone bent over backwards to get AAA here to let me back in. Now that?s customer service! My fiance met in Santa Monica last April, and has since moved to Monterey, Ca for work. We travelled all the way back to Southern California specifically to get her ring at Robbins Brothers and are glad we made that choice. Thank you Robbins Brothers and Olivia for everything!

David says this about Robbins Bros.:
I don't even know where to start, so I'll start by saying...wow. The handling of my particular situation was beyond fantastic. I was not prepared for the professionalism you're staff showed me and am relieved to see a company finally listening to the customer. In this day of "the customer is NEVER right", it is refreshing to see a business bend over backwards to satisfy its patrons. I can't say enough about your store manager Rez in Canoga Park. Within nearly 12 hours he had called directly to see what he could do to help me. After a week of talking directly and playing phone tag, my wife and I finally made it into the store tonight and left happy with a ring that, in my opinion, was even more beautiful than the original. She can't wait to show it to her friends. Thank you Robbins Brothers, thank you Rez, thank you store staff!! Also because of the wonderful way you handled this, I just want you to know that you have a customer for life and I plan to tell all our friends exactly what happened. At the expense of repeating myself.... Thank you all.

Lemuel says this about Robbins Bros.:
My Fiance and I came into Robbins Brothers and we foud the perfect rings in less than an hour. It was great! Now I have time to go home and watch the game and my fiance is still happy. You guys Rock!

William says this about Robbins Bros.:
I would like to start by saying that, as someone who works in a retail environment, I know the importance of customer service. My experience shopping for an engagement ring has been nothing short of exceptional. After browsing the website and picking a couple of ring styles that I wanted to see in person, I decided to head over to the Fullerton store to see the rings in person. When I called for directions, a friendly and incredibly helpful Olivia Tagle answered the phone, and not only gave directions to the store, but even offered a warning about the camera-enforced traffic light so as to save me from getting a ticket! I knew that as soon as I got to the store I would be taken care of, and I absolutely was. Olivia helped me with honest input, great personality, complete understanding of my situation, and the obvious desire to do all she could to help me make the right decision on an engagement ring. Not only was she fantastically helpful, she even offered me her personal phone number in case I had a question and she wasn't at the store! As I write this now, she is off finalizing my purchase, and I absolutely know that I made the right choice by coming to see Olivia. Outstanding experience, fantastic, wonderful, amazing, and did I mention great? Thank you, thank you, thank you!!!!!

Iris says this about Robbins Bros.:
I just wanted to let you know that we had an exceptional experience working with Jae Back at the Willowbrook location. We were getting my Mom a new ring for her 60th birthday, and it is the only piece of jewelry she has not returned/exchanged. He also met up with them at the Galleria location to tell them more about the stone and its rarity, which meant a lot to her. This is a lady that doesn't usually like jewelry and is very strong minded, so this sale was a big win for us. :o)

Liz says this about Robbins Bros.:
I just would like to share the experience my husband and I had when we were looking for our 10yr anniversary ring. I spoke to Brianna when I went to the Montclair store. She was very pleasant and with a lot of patience. I told her what I was looking for and the price range. Between her and Sandra Allen they both found the perfect princess cut diamond for me. With everything said and done Brianna and Angel made it happen. I am very happy and have had a lot of compliments on my new wedding ring. Thanks again your team is "Awesome".

Trevor says this about Robbins Bros.:
So I am writing this testimonial to you guys as my ring is being cleaned and polished. At first when I was shopping for a promise ring, I Googled them and saw your link. When I came here I noticed how fine of jewelry you had and but was disappointed that I could not buy online but had to go to the store. Little did I know that, coming here now to Fullerton was a much better thing. Your store is incredible I wish I had the money to buy her a much better ring after seeing all of them. But design specialist Olivia Tagle pointed me in the right direction getting the right solitaire with a much larger diamond for the price I was going to settle with a smaller promise ring. Your service is great incredibly nice and the one on one customer service is very nice. And I like how quickly and efficiently this whole process has been, since I am a person who likes the efficiency of buying things online. Thank you for creating such a pleasant atmosphere and hiring such an outstanding associate Mrs. Tagle. Please give her a raise!

Alexis says this about Robbins Bros.:
The experience my fiance and I had at Robins Brothers, from the moment I called the store to the moment I was handed the finished engagement ring was phenomenal. I called simply to obtain directions and the Representative, who answered, Olivia Tagle, not only politely gave me detailed instructions on how to get to the location, but also was kind enough to schedule an appointment to personally see us immediately. Olivia absolutely exceeded the expectations I had of shopping at Robbins Brothers. She was very understanding of our financial situation and thoroughly explained the aspects of choosing the center diamond. When my fiance and I left the store, we both agreed that the ring we selected was definitely the perfect engagement ring. Thank you Robins Brothers for making this exciting event in our lives even more wonderful!

Brett says this about Robbins Bros.:
I've been looking at engagement rings for months now and been frustrated time and time again, but that was not the case when I came into the Fullerton store and worked with Olivia Tagle. She did a great job making sure that first of all my experience was nice and relaxing, and secondly that I was getting the perfect engagement ring for my future bride. Thank you so much!

James says this about Robbins Bros.:
We found the experience at Robbins Bros a pleasure from the moment we walked into the Fullerton location up to when we met our design specialist Olivia Tagle. She was professional, friendly and pleasant, educating us on style of rings to diamond quality. It was a no pressure experience and we found the perfect ring with her guidance. Thank you, Olivia and Robbins Brothers, for making this time in our lives even more enjoyable.

Joon says this about Robbins Bros.:
At the time that I walked in to the Robbins Bros. in Fullerton, I had no what so ever clue or knowledge or understanding about what to look for when buying a Diamond Ring.... My plans were just to walk in there and get a ring which they thought was most suitable upon my budget. I guessed wrong... But I'm so glad that I was. Olivia Tagle took her time to teach and showed me everything I needed to know, and let?s just say I had a hard time deciding which one to go with and that was the beauty of it all. I knew what I was doing and it was very comforting to know than not know what I was getting for my wife. I thank her and will definitely ask for her when I come back to upgrade the stone!

SHAUN says this about Robbins Bros.:
I was greeted with by Olivia who was willing to make my experience the best and she did just that. I can?t thank her enough for making my experience being so great. My girlfriend will be happy with the choice I made for her and for that I thank you!!

Amanda says this about Robbins Bros.:
My husband and I felt compelled to contact you to let you know what a wonderful experience we had at your Mission Viejo location. Apart from the fact that we left with a gorgeous ring (exactly what I dreamed of!), your staff was nothing short of exemplary. Melissa Hunt, in particular, was friendly, knowledgeable and completely helpful in every way. Thank you so much. I am so pleased that we chose Robbins Brothers!! We will certainly be back to choose our wedding bands soon. We will definitely send everyone we know in your direction. Thank you again! Amanda and Wes

Lanie says this about Robbins Bros.:
We'd just like to take a moment to let you know about our excellent experience while shopping at Robbins Bros. in Fullerton. Olivia was very helpful and courteous. She even spoke our native language and made us laugh at times. More importantly, she answered all our questions and helped us find our perfect wedding bands. She even provided us with the best financing option. It was a pleasure working with her and we are grateful for her hospitality and professionalism. Thanks again Olivia and Robbins Bros for your outstanding customer service!

Leigh-ann says this about Robbins Bros.:
We purchased our wedding and engagement rings at Robbins Bros. in Glendale almost three years ago. After a run-in with a wasp, my finger swelled and my wedding ring had to be cut off at a local jeweler. I went in to the RB in Canoga Park on a busy Saturday, and Laura was wonderful. She arranged for my ring to be fixed, and even though there would be no charge for this, I was treated (by Laura and everyone there) like I was the most important customer in the store. I received the same treatment when I went back to pick my ring up. Robbins Bros. certainly knows the value of customer service. I recommend them to everyone!

Matthew says this about Robbins Bros.:
The service at Robbins Bros. was very friendly and understanding. Even though I was nervous about buying a ring; they were very helpful in taking the time understanding the personal feeling behind it.

Erik says this about Robbins Bros.:
We knew nothing coming into this store and we bought and left the store feeling very confident and knowledgeable about our purchase. We would reccommend this store to anyone!

ANDREW says this about Robbins Bros.:
The employees at your store were great. Eric spent the day finding the discontinued ring I needed to match my wife?s wedding set and had it sent to this store. When I arrived to purchase it, Olivia was great. Very friendly and helpful, making it an easy transaction. Both of these employees are why this is my 5th purchase from Robbins Brothers and why I will return in the future.

alejandro says this about Robbins Bros.:
I never thought I would stop by Robbins Brothers until out of nowhere I decided to show up. I loved it right from the beginning, associates introduced themselves very well and Olivia Tagle was great from the beginning. She was very enjoyable doing business with and she made me feel very good and trustworthy. The atmosphere here at Robbins Brothers is great, they make you feel welcomed and good. I am satisfied and relieved that i finally got my engagement ring and I?m ready to propose...thank you Olivia and thank you Robbins Brothers.

Lauren says this about Robbins Bros.:
Hello: I wanted to write a quick note to inform you of the AMAZING service provided to my fiance and I during several of our visits to your Oak Brook Store. We have worked with Dave in purchasing my engagement ring and wedding bands. He has been so helpful and understanding that I rave about him to family, friends, co-workers, and anyone else who will listen. You have an excellent find in Dave and I truly hope you appreciate him as much as we have!! My rings are beautiful and best of all, my fiance felt comfortable and informed with his purchases. So much of being engaged is about the woman but Dave really made sure my fiance was taken care of as well. Thanks again, Lauren. Wedding date: 23May2009

Kyle says this about Robbins Bros.:
I had no idea what I was looking for when my girlfriend/soon to be fiancee were talking about getting married. We went to Robbins Brothers just to get ideas and haven't looked back since. I was immediately relaxed with the whole process and the experience was awesome. I worked with Jae Back and he did an amazing job at helping me find the perfect diamond, setting, band and process that I was looking for. I was very nervous at first about everything, but after sitting down with Jae, I felt very reassured that I was making the right choice by coming to Robbins Brothers. I am extremely happy with the experience, the process, the comfortability, affordability, and most importantly, the quality of both the ring and the establishment. I recommend Robbins Brothers to anyone and especially Jae Back. Thanks Jae!

francisco says this about Robbins Bros.:
Just wanted to thank you, Robbins Bros, for your help. Knowing that you made my experience here good, I'm ready to pop the question and spend the rest of my life with love. I was a college student about to get my degree and pursue my career. I ended up meeting a wonderful girl not knowing she was going to be the one. We took the same course together for a few semesters and became good friends. We felt we could be ourselves around each other and next thing you know we became a couple for about a year and 3 months. Now I'm ready to pop the question and spend the rest of my life with her.

Helen says this about Robbins Bros.:
Thank you so much for making our "shopping for an engagement ring" so effortless! Our sales associate Yenny Gomez identified our needs quickly and guided us through the process with grace. In a couple of hours we had my ring picked out and sized. The very next day the finance proposed to me -I begged him not to make me wait! Helen. www.servethegoddess.com

Gerald says this about Robbins Bros.:
My girlfriend and I have visited many different jewelry stores in the past month not really looking to buy yet but rather just looking for information and to see what we liked. On Thursday October 2, 2008 we decided to go to Robbins Brothers in Dallas and see what they had. I asked my standard question of both our first sales person and also the second salesperson, that question was "Why Robbins Brothers". The first associate, Victoria, at first thought that we meant why does she work there but I guided her to what I was looking for. Victoria gave a good answer but not one that stood out above any other jewelry stores answer. I later asked Chris Henderson, our second salesperson and he gave what my girlfriend and I consider THE BEST answer that I have ever heard. It was then and there that we decided that Robbins Brothers would be our jeweler for our most important purchase in our relationship. Both Victoria and Chris worked with us to help us find what we were looking for and they did so without one ounce of pressure. We did find what we were looking for in rings but not in the diamond just yet, but we have time so that is ok, there was never any pressure to find a diamond right then. Basically what I would like to say that both Victoria and Chris made what can be a very stressful and certainly a significant event in any couples relationship a very enjoyable and relaxing time without pressure. We highly recommend Robbins Brothers over any other jeweler!

Gabriella says this about Robbins Bros.:
My fiance and I found out we won the $1,000 shopping spree and were able to purchase my wedding band. We were thrilled as we were welcomed with champagne and flowers! We also had the pleasure of having Olivia as our salesperson for the second time. This was a wonderful experience and we look forward to our next visit for my fiance's wedding band.

Allison says this about Robbins Bros.:
I came into Robbins Brothers needing my diamond tightened in the setting my fiance bought from a broker in NY. The staff was willing to help me, but the manager kindly expressed some concerns about our ring after the jeweler had inspected it. It turns out that the setting was too small for my diamond and the prongs had been bent and forced to fit around it. We came to realize that I would most likely need a new setting if I wanted to keep my diamond safe. Lori Harris, the manager we spoke with, was extremely helpful and patient as we made the decision to purchase a new setting. She took the time to personally show us every setting we liked and was honest and understanding throughout the entire process. I finally chose a setting and had our diamond mounted the next day. I don't know what I would have done without her patience and guidance throughout our experience. The other two salesmen we worked with, Paul Heaven and Mark, were also a pleasure to do business with. We will definitely be back for future jewelry purchases and I will be telling my friends and family about our experience as well. Thank you for having such wonderful employees!!

Stefanie says this about Robbins Bros.:
My fiancee, Sonny, and I visited the Robbins Brothers in Schaumburg, Illinois about a year ago. After we spent two hours working with Erica Collins, Assistant Manager, we were hooked (Not to mention that Erica and several of the other representatives stayed an hour past closing to assist us). Several months later we went back to narrow down our wish list, and Erica was there to help again. We were amazed that she not only remembered who we were, but what rings we had looked at and the things we had discussed during our first visit. We returned a third and final time just a couple of months ago to purchase our rings. Once we left, we couldn't stop talking about how fantastic the customer service and overall experience were. We now brag about it to family and friends and encourage others who are planning on getting engaged to visit Robbins Brothers. We would like to say a special thank you to Erica Collins and Quintez Parks, Ambassador of First Impressions, for the exceptional experience. We are forever grateful!

Toby says this about Robbins Bros.:
I've read the testimonials of satisfied Robbins Bros customers, and seen them run the gamut from knowledgeable staff to friendly atmosphere, from wide selection to pressure-free salesmanship. While I think it is important that I point out the fact I experienced all of those wonderful characteristics and more, I prefer to focus this letter on the most unique part of my shopping experience. Like everyone that shops there, I was amazed with the warmness of the staff and the variety of selection; however unlike everyone that shops there, I am extremely socially active. I was a Political Science major and learned of the problems plaguing the diamond trade. As I entered the doors of Robbins Bros, I was very skeptical of a big chain's ability to satisfy my exceptionally high principled standards, and my desire for copious amounts of proof. When I left, I was given a diamond tailored to the specs I requested, from a mine with documentable humane mining conditions, with a birth certificate from Canada. I wanted to write a letter to tell the prospective customer two things: First of all, as you will read in countless other testimonials, the service, people, selection and satisfaction is second to none. Apart from that, if you are a socially conscious shopper, be advised that I have done the research. I made the staff of the Canoga Park Robbins Bros jump through hoops, and search the globe high and low. After a rigorous shopping process, I feel totally confident saying that I am satisfied with the results. I will sleep soundly every night knowing the origin of my diamond, and that was a non-negotiable. I am not sure that another jewelry store could have done that for me. I could have been given information on the Kimberly Process from someone else - maybe. What I got was an actual independently verified Birth Certificate for my stone, and I left a happy man. Thank you for your commitment to ethics. Thank you for your commitment to service. - Tobias

Francine says this about Robbins Bros.:
My fiance proposed to me and didn't have a ring at the time. He said he would take me to the store to pick one out. He brought me to Robbins Bros, Canoga Park and a woman named Ayda helped us. I just wanted to say that I'm grateful for people like Ayda. Her concern was finding me my dream ring and she did! She was so patient and kind. I will recommend friends to the Canoga Park store and Ayda because I had such a great experience. Thanks Ayda - you're the best!!! Francine

Aura says this about Robbins Bros.:
Hi my name is Aura. I recently won $1000 dollars from Robbins Brothers! I would like to leave a comment about the great experience I received from the Fullerton Store. My fiance and I picked out my engagement ring November 2007 and that was a wonderful experience. The lady who helped us was very nice and helpful with every question that I had. When I bought my fiance's ring, I also experienced a wonderful time because everyone, including the man who helped me, seem very educated about the rings and of every question that I had. When I received a call from the general manager about the $1000 check that I won, I couldn't believe it! When I arrived at the store, they had a huge bouquet of flowers for me and took a picture of my husband and I. I decided to use the $1000 on a REAL diamond! Once again, everyone was very friendly and the lady who helped me really showed that she cared and wanted the best diamond for me. I am truly pleased that I went to Robbins Brothers from the start and will continue visiting the Fullerton store to maintain a beautiful diamond and for any other products that I will buy in the future! Thank you very much for everything!

Suzannah says this about Robbins Bros.:
We bought a beautiful ring that was exactly what I wanted and well within our budget, from the Mission Viejo store in late 2006. The following year we relocated to Denver Colorado where there is no Robbins Bros! Every 6 months I send my ring from Colorado to the Mission Viejo store for cleaning and inspection to preserve it so it always looks the way it did the day we bought it. My friends all think it's crazy to send it back to California when I could have it cleaned locally and I always tell them that I wouldn't trust anyone else with it but Robbins Bros. I just sent it overnight express this past Monday for it's cleaning and right after the store received it, Nicole at the M.V. store called me to tell me they received it. She assured me that they were going to make sure it got cleaned and inspected and turned around the same day if possible so I would not have to go for too long without it. I can't tell you what that kind of service and caring means to me for something that can be such an anxious experience. I really appreciate her always keeping me in the loop and really taking the time to go the extra step. I always tell my friends what great service and care we receive from Robbins Bros. Now if only you were here in Denver. Until then, I'll keep trusting in Robbins Bros to care for me and my rings!

Ethan says this about Robbins Bros.:
I wanted to let you know about the exceptional experience that I had at your store in Riverside California, 6-Aug-2008. It was closing time and my wife and I were taking the red eye to Florida that night. It had been a while since her rings (both RB rings) had been dipped. We were to vacation with friends and wanted them cleaned and dipped. Your staff stayed late just to help make this happen for us. I know that a lesser store with lesser quality employees would have said that we had not gotten there in time, but not Robbins Brothers! Specifically the two employees that made this happen for us were Katya Gonzalez and Loi Nyguyn. I know that when people have good experiences they rarely talk about them, well you all need to know about these fantastic employees that truly know the meaning of customer service!! -Ethan

Ben says this about Robbins Bros.:
First of all I'd like to say that this is my favorite jewelry store I've ever been in (and I have been in a lot with my fiance). I actually had a lot of fun while I was there and I felt like I was treated like a king. I was constantly offered something to drink and all of my questions were answered and then some. Olivia and Mary Ann at the Fullerton store were a great help and showed me a variety of diamonds to choose for my fiance?s engagement ring. With all their help I was able to find the perfect ring and she couldn't love it more. She shows everyone and she herself stares at it all the time. Thank you all for the great help and support in the process! You can bet I'll be back for the wedding bands!

Daniel says this about Robbins Bros.:
I would like to take this opportunity to express my sincere gratitude and appreciation to you and your staff, particularly my diamond consultant, Jaime Fernandez, for an exemplary job in assisting me in my purchase of the perfect engagement ring for my fiance this summer. I must admit, I first entered your establishment never hearing of Robbins Bros. before my initial visit. Your staff welcomed me and made me feel so confident that I was at the right place and making the best decision for my money. I truly appreciate the invaluable service Jaime gave me, obliging me with hours of assistance on multiple occasions showcasing all my options and meticulously explaining every detail about the diamond industry and Robbins Bros. policies. Above all else, her approachability, genuinely cordial nature, and consistently helpful service put my mind at ease with making the most important purchase for one of the most important occasions in my life. I left your store with such a positive and assured feeling that I had found a reputable company with service worthy of my trust. I did not purchase during my initial visit. In fact, I ventured into nearly ten other stores before returning to Robbins Bros. I thought surely another company would treat me similarly, with the respect and service that Jaime had. It is appalling the state of customer service in your industry today. Every store I visited either lacked in quality, selection, or service...the latter being one of the most important in my decision making process. I felt pressured and disrespected at other stores in comparison with impeccable service I received from Robbins Bros. In fact, my decision to return to Robbins Bros. and make my purchase was almost entirely based on the service I received from Jaime and the ease and comfort with which she brought to the decision making process. It was so refreshing to hear a consultant take genuine interest in my selection, truly listen to my needs, and impress upon me that my decision was to be made for the ?right? reasons, and not only for the best deal or the quickest find. It was a tactful approach I have never encountered before in the diamond industry, and I believe it is an essential skill that Jaime possesses which makes her an invaluable asset to your organization. I would not have purchased from Robbins Bros. if I had not had Jaime?s indispensable knowledge and service to accompany your selection of rings. The extras I received after making my purchase were just icing on the cake, with your team calling restaurants and scouting locations for me to ?pop the question.? I truly did have a ?perfect proposal? because of the service at Robbins Bros. Even after I proposed, your team called me the next day to check if everything went well and answered my questions for returning to have the ring resized. My fiance and I returned with confidence and excitement for service and were treated with the same wonderful demeanor from Jaime and everyone else. I wish the industry could learn from Robbins Bros. and my fiance and I are looking forward to visiting again soon for our wedding bands. It is a joy to visit your store every time, for cleaning, for service, or discovering new purchases. Sincerely yours, Daniel

Kareem says this about Robbins Bros.:
I visited your Canoga Park store location on August 7th and was helped by Shimon Biniamini. He helped me pick an amazing anniversary ring for my wife. He was friendly, knowledgeable, and very helpful. He made the whole buying process an easy and stress free experience. To top it off he sent a personalized thank you card. That is exceptional service. I will definitely buy again from him and recommend friends to that store location. Thanks again.

Sheri says this about Robbins Bros.:
I just wanted to compliment Denny Moore on his superior customer service at the Canoga Park store. Never once did I feel like he was a "salesman." He was kind, extremely knowledgeable, and really gave us his time. In today's world it is rare to be made to feel important and prized as a customer. Denny made us feel like this. He deserves praise as you should be proud of his representation of your company. It is wonderful employees like Denny that make your company a place I want to tell all my friends to buy their most important piece of jewelry. Thanks again!

Bridget says this about Robbins Bros.:
I just received my ring back from being sent off and serviced at the Oak Brook store. I want you to know how WONDERFUL Eric was to deal with. I called him and explained that my ring was in dire need of cleaning, polishing and repair and he took care of it all...ensuring that the ring was turned around the same day and sent back to me so I could have it for our 6-year anniversary vacation on Friday. Eric was an absolute pleasure to deal with and the ring looks brand new!! Thank you so much, Bridget

Richard says this about Robbins Bros.:
I went in this morning for a 6 mo. cleaning and polishing of my wife & my wedding rings, and unfortunately was told it might take a few days for my ring. I explained I was going away for the weekend, & I work in LA which makes it impossible to get back here in time during the week to get my ring, so, if I couldn't get my ring done today, I'd be without it for a week. Veronica West, who was helping me, said she'd see what she could do and would call me as soon as the jeweler arrived. Well, not only did she call me, she got the jeweler to give me priority, and I was able to get my rings back, cleaned and pretty early this afternoon. Veronica was great. "Thanks" to you & your Mission Viejo staff customer service. Richard

Marcus says this about Robbins Bros.:
Dear Robbins Bros. I want to take this time to Thank Olivia Tagle for one of the best purchase experiences I have had overall in my lifetime. In June of 2008 I visited the Fullerton Robbins Bros store to purchase an engagement ring for my then girlfriend of seven years. From the moment I met Olivia she made me feel comfortable and at ease. To be honest I was a little nervous shopping for such an important item, but her honesty, product knowledge, and personality allowed me to make a easy and knowledgeable decision that was best for me. Working in sales myself for Mercedes-Benz, Olivia is a prime example of what exceptional customer experience is and what should be expected at a fine jewelry store like Robbins Brothers. From day one, Olivia treated me more like family than a customer. She not only presented me a wide selection of rings for my girlfriend and I to consider, but she gave me all the information about the diamond that other stores failed to disclose. Although I did shop other jewelry stores, Olivia's outstanding customer service and presentation of the diamond, ring, and benefits of purchasing with Robbins Bros, truly showed what separates Robbins Bros. from its competitors. Skip and Steve, Olivia is a valuable asset to your company and its success, since it is mainly your people that separates you from other jewelry stores. I can now say from experience that some jewelry stores are no different than sleazy low end car dealership salesman, but purchasing a ring from Olivia was what you would except when entering a high-end MERCEDES-BENZ dealership and purchasing $100,000 BENZ. Thank you again and to experience the TRUE ROBBINS BROS. difference, visit the Fullerton CA store and ask for Olivia Tagle!!!!

Mark says this about Robbins Bros.:
I just wanted to thank the manager of the Baybrook store (Lori), for the exceptional service and assistance with my 1st anniversary purchase. Because of her, I will definitely be back in the future, and will recommend friends and family to visit her. Thanks again.

Diana says this about Robbins Bros.:
Dear Maryann Nikolic, I cannot possibly begin to thank you and Daniel Decker for everything you have done for us. Charlie proposed to Jessica that afternoon, went to pick up the moving truck, packed all day Saturday, (after a going away party for them Friday night) and we convoyed all the way to Boston on Sunday to move them into their apartment as Charlie had to be back on The Escanaba cutter on Tuesday. WHEW!!! They will have a couple of weeks together before he is shipped out again on the 15th of September for another 2-3 months. Again, our sincere thanks for all you help, answering all our questions without batting an eye (I am sure you have heard them all), and for being so patient with us. Our daughter, Amanda, went with Charlie Friday morning to pick up the ring and she was impressed with the service. Not to count on the fact that you actually drove to our home to deliver the ring. WOW! Kudos to you and your professionalism. We will certainly recommend your store to all our friends. Thank you again for everything, I remain, Diana. PS: Daniel, thank you so very much for all your help in making this event possible.

Courtney says this about Robbins Bros.:
My friend recommended looking at rings at Robbins Bros. so we decided we would try it out. Our experience was great. Everyone was friendly and made us feel welcome. Greg was exceptional with assisting my boyfriend and I and helped us pick out the perfect ring! I never once felt pressured. I was able to learn a lot about diamonds too. Thanks so much!

Jennifer says this about Robbins Bros.:
Jae was really great! Very helpful. I was wanting someone who would educate me on diamonds, and he did it 100%. I would diffinantly refer my family and friends here to talk to him. Jae made this day very special for Rodney and I.

Brandon says this about Robbins Bros.:
To be fair I did "shop around" but the fact that Robbins Bros. has such a presence I had to go in for myself. I had no doubt in my mind that I would find a ring for my future fiance at Robbins Bros. but what really impressed me was the educational information that is easily accessible from the Robbins Bros. website. Along with the expertise of the staff and the "Power of Six" guarantee, I was completely sold! Actually, the "Power of Six" is what really sold me because it tells an individual that Robbins Bros. wants to gain your trust, maintain that trust by offering great service, educating its customers, maintaining and guaranteeing their rings. How can you lose? Overall an easy and great experience!

Tamara says this about Robbins Bros.:
I want to thank you all there at the Montclair office who helped my finance' Dj Diaz pick out the most gorgeous ring and proposal set up I've ever seen. Thank you all from the bottom of my heart, it was definitely worth the 5 year wait. We will be coming in for our wedding bands within the following year!! Thank You so much!!!!

Michael says this about Robbins Bros.:
This has to have been the easiest and most enjoyable purchases I have ever made. I went into the San Diego Robbins Brothers not really knowing at all the way they operated. I was immediately greeted by Reesa Cooper one of the stores Diamond Consultants. I had an idea about what I wanted to get and told her the budget I was trying to keep it under. She worked so hard to find the absolute best diamond and band possible while still keeping me under budget. I am so appreciative of how great her customer service skills I am recommending Robbins Bros. to all of my friends, family, neighbors or random people in the grocery store. Reesa was so nice to my mother, future mother in-law and myself I was completely blown away. I just want to let your company know that you are doing the right thing by having people like Reesa work for you. Sincerely, Michael

Aimee says this about Robbins Bros.:
I filled out a survey online, but I really want to express how happy my husband and I are with our rings and most of all with the service we received by Eric Geiger at Robbins Brothers in Oak Brook. Eric went out of his way to make sure everything we purchased was perfect and that we had the pieces when we needed them. I have never experienced such caring and professional service as Eric provided. And the other consultants at Robbins Brothers were equally helpful we just dealt more with Eric, but Lynn was also very helpful and provided us exceptional services as well. Thank you. You have made this engagement and wedding process better than we would have imagined. It was all about us and what we wanted. We never felt like we were bothering anyone or putting anyone out as you sometime do when dealing with purchasing something. It was that Eric wanted us to be happy with our rings and with the whole process that we went through to get them. It was stress free and fun. Once again, thank you!

Gwen says this about Robbins Bros.:
My fiance and I had the greatest experience at RB. Everyone was very friendly and helpful. Their 30-day return policy came very handy to me as I changed my mind a few times -- but RB allowed me to exchange with NO hassle and/or questions asked. Thank you!

Amanda says this about Robbins Bros.:
Me and my now fiance.....went to the Willowbrook store on 7/26/08 to look at engagement rings and he ended up proposing to me right in the store! Everyone that works there was in on it the whole time! I had no idea! They were all so nice and helpful. They arranged everything for him to do this with. It was the most awesome day of my life and I will never forget it!

David says this about Robbins Bros.:
My fiancee and I went in to your Canoga Park location to purchase my wedding band. We were warmly greeted by one of your team members by the name of Mr. Denny Moore. He was absolutely fantastic in helping us find the perfect ring. He was very patient, truly listened to our needs, asked all the right questions to help us figure out what we wanted and was highly knowledgeable about the selections and metals available. He walked us through every aspect of the process and provided us with the best client service we have ever experienced. We left with the perfect ring and feeling ecstatic with the whole experience. We truly thank Mr. Moore for his dedication in being there to guide us in such an exceptional manner. It is clear to us that he strives for excellence and we are very grateful for his contribution in making our experience at such an important time in our lives, an excellent one! David & Ali

Mark says this about Robbins Bros.:
Dear Steve, I would like to take a moment and relay my sentiments on a recent experience I had with your company. As you can imagine this is a very important decision and I did not want to mess it up! Well I had done just that prior to visiting your store. I purchased a Robbins Bros engagement ring used from a friend and proposed to my girlfriend. I was ecstatic when she said yes and she liked the ring. But she didn't love it and I offered to her that the paperwork said we could trade it in for something a little more special. This is when I found out I knew absolutely nothing about Diamonds and the ring I had purchased was quite a bit less quality than I wanted my future bride to be to have. As you can imagine I was very embarrassed for buying a ring that not only was used, but was embarrassing for her to wear. I felt very nervous as I spent all of the money I had on the ring and if she wanted to upgrade I was very scared on how this visit was going to happen. I can honestly say I was relieved within 3 minutes of walking in the door. We were introduced to Drew Fort who spent the entire afternoon showing her the most special rings, and he never made me as if I wasn't his best customer. He even made the situation light-hearted and spent many hours telling her that this is a very common way to get a ring for her. Which I doubt is actually true, but it sure made me feel less embarrassed for messing this up in the first place. Again Drew took such wonderful care of us when my fiance chose a ring 3 times more expensive. I knew I couldn't pay for it, but I sure didn't want to tell her that nor even tell Drew. Drew was so tactful and courteous that he came to me on the side when my fiance was not around and asked if he could help me cover the cost with a special payment plan your store offered. It fit perfect into my financial plan and this situation which could have easily been the worst of my life and she would have been reminded of my lack of effort for many many years.... Was turned around and became the most wonderful experience and long lasting positive memory that we really wanted for our engagement. Please tell Drew Thank you for me again, and I wanted to say Thank you to you for being such a wonderful place to shop! Mark & Jennifer

Tom says this about Robbins Bros.:
My name is Tom and I shopped at the Fullerton Robbins Brothers for an engagement ring. Upon walking in, I felt very welcome and was offered refreshments immediately. Olivia Tagle, my sales lady asked me a few quick questions to get an idea what I was looking for and we went from there! After a few hours of looking (I'm picky), I wanted to sleep on a decision I made and said I'd be back tomorrow to make my purchase. There was no pressure to buy which, besides value was another reason I did buy from them! I hate being pressured into making an expensive decision! My overall satisfaction with this store is top notch! I will be back for future purchases! The staff was very knowledgeable and helpful! Thanks!

Jason says this about Robbins Bros.:
Hello my name is Jason I'm active duty Navy going on my nine year mark stationed here in San Diego. I visited your San Diego location in April completely unaware of the price of rings having never set foot in a jewelry store. A diamond consultant by the name of Reesa Cooper helped me out. Now I'm a very simple minded man that comes from a part of the country where people?s word is still there and I still believe that even though things aren't always the case out here in California. Robbins Bros wasn't my first choice for purchase but after talking with your people and just being in there it was amazing. It was so amazing I came back and recently purchased the wedding band. This time I worked with Lauren Burnett and as great and wonderful. I thought Reesa was Lauren went a step further. On short notice we needed the wedding band sized and it was late afternoon the day before the ceremony. Terrible planning, I know. However, she offered to personally deliver the wedding band after the store had closed to make sure we had it for the next day. There are all kinds of professionals in this world in there are people who really care about what they do and without thought go above and beyond what is expected. I believe Robbins Bros. is one of those places filled with those kinds of people. I never felt like I was buying a ring I felt like a friend of mine was recommending what to do in my situation. I don't care if I paid more than I would have somewhere else customer satisfaction was far beyond I ever thought possible. Thank you soooooooooo much for everything you allowed me to do because she was truly happy with the rings and her happiness is all that matters....so thank you all for making me dreams come true. You guys are Real professionals and Real people.

Michael says this about Robbins Bros.:
I don't want to say that Brad Yarbrough was my "salesman" because it seems so inappropriate. I don't feel that he sold me anything. I was educated and assisted. I learned so much from the experience of buying a diamond through Brad that I never expected. I went in dead set on what I "knew" I wanted. I knew the size and the specifications that would make a great diamond ring. I researched it on my own of course. Brad showed me some beautiful stones my first day with him. Being a wise shopper I held off and went to another store to compare. Well, that was a waste of time and a very disappointing experience. At your competition I felt like I was shopping at Wal-Mart but that is another story. Brad contacted me and said he was shipping in a diamond that was the exact specs I wanted so I could look at it. How great is that! I hadn't spent a dime with him and he is searching the country for my diamond. Well, when I went in he showed me two diamonds. IMMEDIATELY I saw that one was much nicer looking than the other. That is where my education really took off. The specs I wanted didn't necessarily equal the best looking diamond. Brad wanted me to have the diamond that would look best on my fiance?s finger. He presented the options and let me choose. Then he explained why I actually choose the less expensive diamond. Thank you so much for not putting money first. The ring is gorgeous, the proposal went off perfectly, and we have never been happier. Sincerely, Michael

liz says this about Robbins Bros.:
I called in for information on a ring that was on the internet site. I was helped by a wonderful,very VERY knowledgable young man by the name of Daniel. He explained different metals and why a ring of mine could be causing a rash under my finger. He was kind, courteous and a joy to speak with. Kudos to your employee Daniel and your website.

Jessica says this about Robbins Bros.:
I had a great sales person! She was the best!! She made me feel at ease, and she helped me pick out a great setting and a nice wedding band for my fiance. I will shop at this store again and have the same sales person Ms. Wise assist me. Thank you!!!

Armando says this about Robbins Bros.:
I have been with my fiance for almost 5 years. I didn't really know what to expect when I decided to finally go shopping for an engagement ring. I admit I was nervous but felt confident I was going to the right place due to Robbins Bros reputation. My sales associate Olivia Tagle was great. She was very helpful in helping pick out the perfect ring and stay in my price range. She was very professional and knowledgeable making it easy and stress free to deal with her. She was a tremendous help and strongly recommend her to anyone who is does not know what to expect when it comes to shopping for an engagement ring. Thank you very much Olivia and Robbins Bros.

Ian says this about Robbins Bros.:
Daniel Decker, I can't thank you enough for your attentiveness, energy, time and talent during this very important time in my life. You made the process painless and enjoyable due to all your character strengths. Robbins Bros. is fortunate to have you on their team doing all that you do. Let me know if there is ever anything I can do on our end for you. With Gratitude, Ian

Jayna says this about Robbins Bros.:
As ya'll are probably aware, being in the wedding business and all, that the state of California began issuing marriage licenses to same-sex couples this week. My partner Brenda and I have been waiting for seven years to get married and decided we didn't want to wait a second longer but we needed a wedding band for Brenda because her old ring no longer fit properly. As an interracial same-sex couple we are always a little wary of how we will be treated in social environments such as retail stores. We were so relieved when the staff of Robbin's Brothers greeted us with friendly enthusiasm! And we noticed, while we were shopping, another same-sex couple who were also receiving careful attention and help from your staff. It is clear to us that your associates have been trained to treat ALL of your customers with careful, sincere respect. We can't tell you how much this type of treatment means to us as a couple who have frequently had to deal with hostile prejudice and discrimination. Thank you for running your business with such integrity and care. The level of service, help and respect we encountered in your store, like your diamonds, is rare and precious! Sincerely, Jayna

Kristine says this about Robbins Bros.:
I just wanted to say what a wonderful experience shopping at Robbins Bros was. Eric Kolin provided excellent service and made the experience relaxing and enjoyable. He was knowledgable, friendly and patient as we selected our engagement ring and wedding bands. Eric, thank you for making our experience more memorable and enjoyable. Sincerely, Kristine

Jessica says this about Robbins Bros.:
I just need to say that my fiance and I had a wonderful experience working with Jim when we picked out our wedding bands last night. He was very helpful in helping us find the perfect rings and also keeping us in our price range. I have visited other jewelers where I have felt very pressured and uncomfortable but the welcoming service at the Lincoln Park location was great! We ended up purchasing our rings on our first visit to your store and Jim had the jeweler size my ring as well as re-plate my engagement ring (it is white gold and has started to lose some of its shine)while we relaxed in the lounge. I would HIGHLY recommend shopping here! I am not normally one that writes reviews but I just had to because I am so happy with the wonderful service Jim and the rest of the staff provided and the beautiful rings that we purchased!! Thank you!

Art says this about Robbins Bros.:
I have had a wonderful experience working with the Robbins Bros. team! From the moment I walked in the door I was treated with incredible service and it persisted throughout my entire experience. I was also very impressed with the way the team worked together, the teamwork is very apparent. Both Rich and Marilyn listened very closely to my needs and they both worked to guide me in the right direction. I did not feel any pressure during my visits and I was very confident in the knowledge and experience offered by both Rich and Marilyn. I look forward to working with Rich and Marilyn for many years to come! It is also worth noting that Rich did a wonderful job in his introduction. Rich gave me a tour of the store, the services offered, and really helped me to understand the Robbins Bros approach. This introduction really sticks out in my mind and it was a key part of my experience. I have also had the pleasure of working with Audrey while planning the "Perfect Proposal". Audrey's experience with planning engagements has improved my engagement plans tremendously and without her help it would be missing key elements. I am very grateful for the time she has invested in working with me. Thanks for everything Robbins Bros! Art

Cara says this about Robbins Bros.:
Hello, I really just wanted to thank the sales team from the bottom of my heart. Last Saturday my husband and I came in to the store with no expectations of buying a ring. You see my ring had just been stolen earlier that day. I was devastated and didn't think I was ready to make a new purchase. But after we told the sales associate our story, she was touched and they did everything they could to try and fix the heartache I was feeling. We ended up finding a beautiful ring that we both love. It will in no way replace the one put on my finger on my wedding day but its a symbol of a new beginning for us and I thank you so much for helping us make that horrific day very special Thanks! Michael and Cara

Bryan says this about Robbins Bros.:
I just wanted to share with you how impressed I was with your store at Baybrook! The people were simply outstanding...Brittany, Paul Heaven, and Sonia were so professional. In addition, Ryan is a very good sales floor manager. You now have some lifelong customers because of the way we were treated. I cannot say enough good things so thank you so much for making our ring selection an awesome time! Bryan and Melissa , Webster, Texas.

Gary says this about Robbins Bros.:
The following is in reference to Robbins Brothers, Arlington Texas: My husband and I would like to extend a heartfelt thank you to Master Jeweler Kyle Miller for all of his hard work and effort. He worked tirelessly on our custom ring including some long hours on his day off. Let me assure you, the results are impeccable, flawless really, and we could not be more pleased with the results. Definitely exceeds our very high expectations! We had searched for over two years for the perfect setting. We never even came close until we met Drew Fort, who designed the ring. He was able to use his talent and expertise to translate two years of research and ideas into something even better. For the first time we were able to see our thoughts come to life. Thank you. During the process of making the ring, we visited and called the store countless times. Every time the level of professionalism and customer service was higher than anything we have ever experienced. And remember, we actively looked at settings in jewelry businesses for over two years. Thanks again to everyone there! We truly appreciate all your hard work. Gary and Kala

David says this about Robbins Bros.:
I bought several items from the San Diego store totaling over 15k. My fiancee & I had a pleasant experience. The sales person Reesa, the store manager Danny and TJ were very professional and courteous. My engagement ring did not fit and had to be refitted. Since I lived an hour away from the store, Danny met me on several occasions in my hometown Temecula taking the ring back and forth to the store until it fit my finger right. He went above and beyond what was expected and I am very thankful and appreciative. Thank you very much to all the people who helped us, especially Dan the Man!

Scott says this about Robbins Bros.:
To Whom It May Concern. Hi, My name is Scott. I just bought a ring from Robbins Bros. I had a fantastic sales rep that needs to get promoted or a raise. She did an absolute fantastic job with me and got everything I need for me to propose to the girl of my dreams. I am so happy I got to speak with her and had her as my sales rep. She is simple amazing and deserves 5 stars for her work. I just wanted to let you know that. Her name is Carmen Matsushita. Thanks, -Scott

Tyler says this about Robbins Bros.:
Hello, I recently purchased a wedding band for my fiance, during the process I was dealing with an associate over the phone named Carmen Matsushita. Because I?m located in Canada it is impossible to get to a store. I just thought I would send an email to thank her for her endless commitment to satisfaction. I think I was more impressed with the service than the actual ring, which was perfect by the way. Carmen should be commended for her hard work and care for the customer. The effort was second to none, and I will recommend friends in the future. This is a special gift for my special someone and Carmen had a special role in making our wishes come true. Thanks again. Tyler

Gary says this about Robbins Bros.:
We want to thank Randall at the Arlington store and the jeweler for accommodating me on a last minute sizing today. The request was on short notice and on a short work day for the jeweler. We very much appreciate the service. We also have had an excellent experience working with several sales people who finally pointed us Drew to design a custom piece. Drew and Kyle, the jeweler, worked directly with us to answer all of our questions and to get a ring into the works. Our custom ring has just been ordered so will let you know how our experience progresses. Since ordering the custom ring we purchased 3 additional rings - a Simon G and 2 plain wedding bands. Thanks to all for the excellent experience! Gary and Kala

Jennifer says this about Robbins Bros.:
I have the perfect ring. And I got it with the help of a great company. My fiance and I live in Raleigh, NC and are in the midst of a big move to NYC. With the help of Daniel Decker and Robbins Bros. my fiance 'built' an engagement ring perfect for me...and our relationship. I simply could not be more happy with the honest care that Daniel put into our engagement ring and the beauty and quality of the ring itself! I have strangers tell me how beautiful it is! I can tell that this type of customer service and care, and this type of quality of product, is held to the utmost standards at Robbins Bros. Again, and always, thank you.

Kini says this about Robbins Bros.:
I just wanted to say that your master jeweler (in Fullerton), DEREK is AMAZING!!! He recently created a custom engagement ring for me and he did an incredible job. I had specific requests for my engagement ring and he was very patient, pleasant, and professional. My experience in your store was excellent. Thank you.

Kristine says this about Robbins Bros.:
I had a wonderful experience at your Baybrook store located in Clear Lake. I was immediately greeted and welcomed by Brittany Thorpe. I brought my mother's antique engagement ring (52 years old) in to have someone look it over and make any necessary repairs. I was treated like I was spending thousands of dollars with your store instead of just hundreds. I have told everyone I know about my experience with your staff and highly recommend others to patronage your business. Thank You

John says this about Robbins Bros.:
I have visited your store several times. I have always narrowed down my purchase decision to your store and maybe one or two others. Today, Jestin Bell earned you a customer for the long term. He is well trained, pleasant and eager to help. Thought you'd like to know.

Willa says this about Robbins Bros.:
Hello! I lost my "Tell Skip & Steve" card but I wanted to say what a wonderful experience my partner Juanita Chavez & I had buying our rings at your store- our consultant was Dora Stickney & even though we did not have much to spend, she helped us get beautiful custom rings & treated us as if we were spending a fortune! The beauty of the rings speaks for your store & WE are telling everyone to go & see Dora for a happy buying experience. I can only say if all your personnel are as knowledgeable & pleasant as Dora you will be the top jewelry store in America if not the world!

Mike says this about Robbins Bros.:
I have you tell you, when I first got it in my head that I was going to buy an engagement ring, I had no idea where to look. I visited a number of stores, not exactly sure where I'd end up buying. Most stores were like car dealerships, pressuring me to buy now because the ring might not be there when I got back later, yadda yadda yadda. Robbins Bros was WAY different. When I first told the salesman that I had no idea what I was doing and was just looking for information, and that I was definitely not ready to buy something, he still sat me down, gave me the 4 C's presentation, and took his time to answer all of my questions, I was probably there for a good hour or so. He knew full well that I was not buying anything that day, but still took the time to help me. How was he even to know I would buy there?? To me, my decision was made. I was buying from Robbins Bros for sure. I returned with my girlfriend to look at some center stones, and when we told the salesman our price range, he brought out only center stones that were in our range WITH THE BAND, not just the stone being in our price range. He showed us out-the-door center stones, where we'd stay in budget out the door with everything. THAT impressed me big time. Other stores I had been to brought out center stones over my stated price, trying to up sell me. Robbins Bros did not do this and it was a huge weight off my shoulders. If I had to recommend to anyone where to buy a ring (or rings) I'd recommend Robbins Bros. I had a fantastic experience, and I think Robbins Bros sets the standard by which other jewelry (not just engagement ring) stores should go by. It's what everybody could hope for when making this kind of decision. Thanks to Robbins Bros for everything. :)

Nicole says this about Robbins Bros.:
I just wanted to write to tell you how pleased I was with the service I received from Eric Geiger and the rest of their staff out of your Oakbrook location. They were more than patient with me and my fiance, and was there for us every step of the way. How your business is set up makes it so easy and stress free on the customers! We were never once pressured to purchase items out of our price range...Eric did such a good job with this! It is so easy for a "to be bride" to be distracted by bigger shinny things and purchase out of their price range, but Eric kept me focused. Every time we are in the area we make sure to say hi to Eric and get my ring cleaned. He was such an important person in the process, and we really feel like we have made a friend with him. Thank you so much for bringing this concept to our area, it truly has every ring a bride could ever want. I will definitely be spreading your name onto everybody I can!

Jacob says this about Robbins Bros.:
I was treated with the utmost respect and cared for by your sales associate Shirin at the Mission Viejo location. I went into another Robbins Bros. before I came to this location, I got taken care of okay, but this day I was planning on driving down to San Diego immediately after my trip here to go to another Engagement Ring store. I was so impressed at how Shirin worked with my budget and also how well she understood my needs. I thought your store was overpriced before I came to Mission Viejo, but Shirin showed me the value that Robbins Bros. offers to me. I will be buying all of my wedding bands from Shirin and all other jewelry purchases as well. She is a GREAT sales associate and I would recommend her to anyone. Thanks so much Shirin!!!!!

Jennifer says this about Robbins Bros.:
I just wanted to say what a great experience I've had with Robbins Bros. My fiance and I purchased my engagement ring at the Fullerton store. The attention you get from your sales person is superb, not to mention there is absolutely no pressure put on you to buy now. They take the time out to teach you diamond quality etc...and don't expect you or push you to buy the biggest and most expensive things. I recently moved to a state where there are not any Robbins Bros. stores, so when I ordered my wedding band I had to call the 800 number. Once again it was a great experience. The gentleman I spoke with was very knowledgeable and made me feel comfortable. Once again he didn't rush me or push me to purchase what I didn't want. I also had the Robbins Bros. lab work on a non-RB ring of mine I had resized at other stores. Once the lab finished their work I never had anymore problems with my band splitting. Though there are not any RB stores within 500 miles, I will continue to ship my rings to have RB clean and maintain them. They've made what could have been a very stressful situation a very pleasant and enjoyable one! Thanks!

Karin says this about Robbins Bros.:
My wonderful husband made such a smart choice when he decided to buy my ring at Robbins Bros!! I have nothing but wonderful things to say about them and highly recommend them to my friends and family. Recently I lost a stone out of my precious engagement ring and they were wonderful about taking care of it. It turned out that the ring had to be rebuilt and it did take a while, but everytime I called to check on the status I received a call back in a timely manner. I do not live close to the Montclair store but I do not mind driving out there because they have such an excellent staff. I am a customer service manager so I know good customer service. Believe me when I say that the Robbins Bros staff in Montclair deserves tons of kudos for their outstanding service. I can not say enough about them!!

Michael says this about Robbins Bros.:
Once again all i can say it WOW. Excellent Service. Again you have redeemed my initial perception on Robbins Bros Service and commitment. I now believe that Robbins Bros is truly Customer Oriented Service Company. I have since received a call from Robert and thank you again for understanding the situation. Thanks you for the complimentary offer. Robert (not sure on the name) please contact me, so I can schedule time to come to the store to finalize deal. Thank you Robbins Bro, for Above and beyond Service.

Chelsey says this about Robbins Bros.:
Hello, I just wanted to comment on the exceptional customer service I received at the Arlington location on 4-7-08. I called that morning to see if I could get my wedding band and engagement ring saudered together with an extremely short notice and the manager Drew was more than helpful. Your sales person Julia (I believe that is her name) was extremely courteous. She even was able to get both my rings and my fiance's band engraved at no cost, which I thought was very generous! I was sitting in the waiting area while Julia was checking something on the computer and at least three sales people offered me a beverage! Overall I have enjoyed my experience very much with Robin's Bros. and WILL be doing more business with the company in the future. Please let everyone in the Arlington store know how much I appreciate their exceptional customer service.

Mary says this about Robbins Bros.:
Dear Robbins Bros., Normally I do not write companies, because I am not impressed with them so much as to take the time and tell them what an exceptional job they have done. But I cannot thank the Arlington, Texas Robbins Bros. location for the amazing experience my boyfriend and I encountered while there. Our salesman, Eric Kolin, was simply the nicest person we have met in a long time. He was very kind and greeted us at the door. He was very helpful with selecting a ring and staying within our budget. I truly wish he would sell me a car, house and boat too, because he was so laid back and did not pressure us for one minute. He was more concerned about our interests and likings, than whether or not we were going purchase a ring. The store was also laid out beautifully and the complimentary services were unlike any others I have seen. The Robbins Bros. employees were the most kind and gracious people Craig & I have ever met. We did stay at the store for over 3 hours selecting, inspecting and finally purchasing a ring, but we left feeling like we truly knew the staff. We shared personal stories and they did too. I cannot thank the Arlington store and especially Eric Kolin enough for our truly amazing experience that was so dear to our steps in marriage. I will definitely tell my other girlfriends and their significant others to at least try Robbins Bros. first when they begin their hunt for the perfect rings. I know they too will leave with a bag in their hands. Thank you for wonderful and memorable experience, Mary Tolliver Arlington, TX

Eric says this about Robbins Bros.:
I wanted to express my appreciation for the services provided by your sales consultant Mr. Jae Back. My fiance and I first met Jae in Sept. 07. The intent of my visit was to give my fiance a quick browse of stones knowing that I had already purchased a stone from a local competitor and was awaiting its completion. I have always over analyzed large purchases (in this case 2 ct) and at the time thought I had done so and considered myself above average in my knowledge of diamonds. However after some discussions with Jae it became obvious that I had not fully considered all aspects of a diamond purchase. With my new diamond education I now had an expensive dilemma on my hands...proceed with my original purchase and not look back or stop everything until I could assess my new diamond knowledge and how it pertained to my requirements. I?ll save you the long version but over the next 3 months is where Jae demonstrated his consideration for me, his enthusiasm to help, his professionalism and above everything his ability to hold his commitments. If Jae committed to call me in 2 days, he called, if he said he would find a stone that matched my requirements, he found it. I can?t say this about ANY other competitor that I dealt with and there were 4 others. Not only did Jae consult me on what and how to deal with the other diamond brokers but also helped me to further understand the diamond business. This level of service showed me Jae and Robbins Bros truly had my best interests in mind even if it meant the sale was not with Robbins Bros. With all of this considered there was no way I could justify buying from anyone else and finalized a gorgeous stone from Jae and Robbins Bros. that met all of my (12) requirements :). Without Jae our ring buying experience would not have been as exciting or fun and are extremely grateful to Jae and Robbins Bros for adding to the positive experience of getting married. Thank you Jae Best regards Eric

Shondra says this about Robbins Bros.:
Dear Skip & Steve, I am writing to let you know about the outstanding service we recently received from Julie Mamchur at your Mission Viejo store. I regret to say that Robbins Brothers was not our first stop in our search for the perfect engagement ring. We had originally planned to have our ? family jeweler? custom make my engagement ring and our wedding bands. However, after over a month of waiting, no updates, nor any progress on our designs we called it quits and opted for an alternative. We arrived at Robbins Brothers after nearly two months of frustration and stagnation in our search for the perfect engagement ring. It was there at your Mission Viejo store we met Julie ?Jewels?, along with the phenomenal service she provided. Upon meeting Julie she asked the basic questions, inquired about my tastes, and what we were looking for. What Julie may have not been expecting was how particular and detail oriented I was. As we explained to her our initial ideas and our preferences, Julie listened attentively and patiently. She listened and familiarized herself with both of us on many different levels. Ultimately, Julie?s ability to listen intently and understand our needs enabled her to focus in on helping us choose the perfect diamond for my ring. Thanks to Julie and the entire staff at Mission Viejo, our overall experience at Robbins Brothers was phenomenal. We were officially engaged this past weekend and look forward to visiting your store for our wedding bands. Thank you! Sincerely, Shondra & Anthony Engaged 3.20.08

nicole says this about Robbins Bros.:
Loved the service and rings!

Jon says this about Robbins Bros.:
I came to the Canoga Park facility ready and willing to pick out the perfect engagement ring for my girlfriend, but not knowing 1 C from the 4 Cs in diamonds. I was initially helped by Dora who took the time to explain and educate me before coming up with an initial purchase. Eventually, my brother-in-law took me to see his own private jeweler who gave me different/lower prices (but not necessarily better quality). I was almost ready to take advantage of my 30-day return policy. Rather than just blow me off, Dora made an appointment with me to discuss and see if the RB staff can come up w/ a better value proposition. When things were a little hectic, rather than have me wait, Dora had another great representative, Lynette, help me instead of just leaving me be. Both Lynette and Dora stayed 1 hour after close just to get me the best value proposition and allay any doubts that Robbins Bros. is the BEST place to get an engagement ring. Not only did I get a better value proposition, but also the best customer service anyone could ask for. Thank you, Dora and Lynette, for making one of life's tougher decisions into an easier one. You guys are the best!

Robert says this about Robbins Bros.:
My girlfriend well, soon to be fiance have been together for a little over 2 years, and we came to Robbins Bros. in Dallas to look at engagement rings. Amongst the vast selection available, she found a ring that she absolutely fell in love with. The salesman Sam showed us which feels like every ring here, giving us our options, but she wanted that one. I had to put it on lay-away for a few months. She finally decided after 3 months to get cubic zirconium to get her ring quicker and get diamonds at another time. I made an hour and a half drive from Fort Worth to get it changed. Vivian, who is a diamond consultant, helped me out tremendously. She got the stone changed, and actually was able to manage me being able to take the ring home with me to propose the same day. The customer service at the Dallas store was 110%, grade A service, and I am very pleased and will refer my friends and co workers to this Robbins Bros. store.

Jonathan says this about Robbins Bros.:
Dear Robbins Bros., I just really wanted to commend you on your strict stance against conflict diamonds. As a concerned College student in the market for an engagement ring, I loved looking through your site and seeing your commitment no only to providing fine diamonds for your customers, but also that you have chosen to making a commitment to our world. Blessings, Jon

Holly says this about Robbins Bros.:
Hi, My boyfriend and I had been looking around at different stores for a while for an engagement ring, and I was starting to get really frustrated with the minimal selection and how pushy the salespeople were at other stores. My sister mentioned that your store was in Schaumburg, and suggested that we check it out. From the moment I walked through the doors, I was so excited and happy. The selection of rings was amazing, and I particularly loved the idea of using a grease pencil to mark which rings I was interested in! I found a ring I absolutely love, as well as a diamond, and our consultant, LeRoy Paulsen, couldn't have been nicer. He was incredibly helpful, not the least bit pushy, and was just fantastic to work with. I can't stop smiling when I think of our experience at your store, from the selection to the consultants, to the TV for my boyfriend, to the cute sayings on the walls and in the bathrooms! Thank you so much!

Matt says this about Robbins Bros.:
This store, its Managers, Sales staff, and Customer Service Manager deserve a bonus! They are the most incredible team of Customer Service experts I have ever experienced and, I myself, am a Service Industry Professional. This service was a testimony to your legacy and I will always be a customer. I will recommend this store to anyone in Dallas.....They are AMAZING, I cannot rave enough about this experience. THANK YOU-THANK YOU-THANK YOU!!!!!!!

Daniela says this about Robbins Bros.:
I just wanted to write and let you know that my fiance Patrick and I had such a positive experience each and every time we went to Robbins Bros. Initially, we went to the Montclair store because that was the nearest one to us. We were going to continue driving all the way to the Montclair store after the Riverside store opened because we really liked working with Robert Larade our consultant. When we heard that he moved to the Riverside store when it opened we were thrilled. Robert made every visit to Robbins Bros. a very comfortable and pleasant one. We had to go in several times for my engagement ring, my bands, Patrick's wedding band, etc.. We made several visits to the store and Robert made us feel welcome every time. We just wanted Robbins Bros. to know that you have some quality individuals working for you who uphold the highest of standards. We absolutely enjoyed our ring shopping experience and Robert Larade made it extra special for us! Robbins Bros. does it right!!!! Thank You, Daniela

Alex says this about Robbins Bros.:
My fiance (Crystal) and I recently purchased her engagement ring at your store. The associate we dealt with, Jennifer Pan, was amazing. Even though we had our own diamond and only purchased the ring (which was still $400), she treated us like we spent a million dollars there. We came back a couple weeks later and she greeted us like old friends. There was a small dent in the ring that she had fixed and cleaned the ring in just a couple minutes while we waited. Ms. Pan should be commended for her excellent salesmanship and personality. Because of her expertise and attitude, we will not only recommend your store to our fiends, but return for bands. Thank you very much, Alex and Crystal

michael says this about Robbins Bros.:
The customer service at the Canoga Park location is impeccable. I have been treated more than fairly and without hesitation would recommend your store and the salesmen, especially Rez, the manager, to anyone of my friends and family. I also will do all of my future jewelry shopping at this location. In today?s world, customer service has fallen short of any decent standard, however, your store reigns supreme.

Marllina says this about Robbins Bros.:
Miguel "Angel" Maldonado was excellent in helping my Fiancee find the perfect engagement ring for me. He was a great help and when I went back to get my ring sized he was amazingly helpful and nice. I have recommended other relatives to him due to his bilingual skills and his helpfulness. Thank you Angel!

Kiani says this about Robbins Bros.:
We visited the Torrance location to "look" for an upgrade for my diamond that I had purchased there 5 years ago. We were greeted & helped immediately. We worked with one of the salesman & Chis Walker(the stores' GM). We told Chris what our budget was & what we were looking for & he was extremely patient, knowledgeable & I never once felt pressured or rushed to buy anything. They had an extremely large selection of diamonds but I was looking for something very specific in my price range. We spent 4 hrs there & it was after hours but they acted like it was their regular business hours. The staff even brought out legos for my daughter & made sure she was happy too. Chris told me to be patient & that they will find me exactly what I was looking for & he kept his promise. I ended up getting a beautiful diamond & I am THRILLED! He is by far the best person I have ever worked with at any store. He was great on following up with me to make sure that I was happy & 1000% satisfied. Their jeweler Duke rebuilt my Jeff Cooper setting to fit my new larger diamond & did an exceptional job. His work is beautiful & I give him 100% trust with all of my jewelry. He even came out to ask me how high I wanted my prongs to be & took his time to make sure it was done right. I walked out of there with so much more knowledge & I was so happy with the service that we returned today (2 weeks later) & bought diamond studs. I would recommend the Torrance store to everyone, the service is great & everyone there is so helpful. Make sure you ask for Chris Walker.

Kim says this about Robbins Bros.:
Last night I went by the Montclair store to have our 6 month check up and cleaning on our rings. I got there a bit after 8, not realizing they were closed. One of the employees was leaving, asked what I needed and said they could do that for me even though it was after hours. I told him I greatly appreciated it, and that we live in Wrightwood, an hour away, so it was great he was saving me time from having to come down again just for that errand. I was not rushed once inside and still treated as if it was normal business hours, asked if I wanted a soda, etc. I thought that was so nice- especially that I was offered to have my problem solved prior to them finding out that I lived far away- so basically, they were just being nice instead of feeling bad for me! Great customer service all the 8 yrs we've been coming here and it continues! Thanks!

Darren says this about Robbins Bros.:
First time going into Robbins Bros. store in Glendale and I was greeted by all the staff. Very friendly people. Great look. Enjoyed the various types of coffee and plasma t.v. Sales person, Patrick Maclin, was most friendly/helpful in getting engagement ring for me. Stayed within my price range. No pressure felt from him whatsoever. Very professional/personable. Highly impressed. Will definitely be a repeat customer & recommend! Good job, Robbins Bros.!!!

Arnie says this about Robbins Bros.:
I just wanted to drop you a note to tell you of my great experience at your Glendale store. Recently I have inherited an antique ring that I needed to have resized. A friend recommended Robbins Bros. because of your in-house jewelers. I visited the store on Saturday the 12th of January and was greeted by Anthony Rodriguez who proceeded to help me with various answers to my completely uneducated questions. After determining that it was against company policy to work family heirlooms (which I completely understand as the sentimental value often exceeds its actual monetary value), Anthony went out of his way to help educate me about my ring. He even cleaned and helped me determine distinguishing marks on my stone for security reasons, as I was going to have to "risk" going to another jeweler for fitting. Even though there was no "sale" as far as myself as a customer was concerned, Anthony's customer service and willingness to help has left me with a lasting impression. I will recommend Robbins Bros. to any and all of my friends and family for their engagement ring buying needs. Thanks so much, and thanks again to Anthony. Regards, Arnie Ross

Valarie says this about Robbins Bros.:
You have absolutely the best rings, both quality and style, anywhere. I recommend you to everyone I know. Even after purchases have been made you treat us wonderfully!

Mike says this about Robbins Bros.:
I shopped at least 12 stores prior to going to Robbins Bros to include jewelry outlet stores. Guys, don't waste all your time going hours and days from store to store. When you walk in you will see what I mean! This place was recommended by my brother who purchased his engagement ring and bands 5 years ago at the same location. Such a great experience as you first enter the door. Angela (our diamond consultant) was awesome. Her sincere honesty, warmth and patience were amazing. A perfect professional staff and large wedding ring and band selections. You can't beat the warranties. Their engagement couple web site is classy. And, we have already started using our lifetime concierge services. Robbins Bros called the restaurant for me after I had already made reservations to ensure the evening would be memorable. I think their reputation influenced the restaurant to make things so memorable for us. If you go to Fullerton go see Angela. She was so tremendous and real that she even asked me to play a trick on her manager and it was hilarious. Just caring people at the store who want to make your engagement forever perfect! Robbins Bros., thanks on behalf of my bride to be and I!

Michele says this about Robbins Bros.:
I hope that Skip and Steve both read this. My boyfriend and I came in on 12/26 to pick out a band for the diamond he bought me for Christmas. We were helped by Maria DiGiovanni who was fantastic. She took the time to show us countless rings, and showed us the diamond we bought under the microscope and fluorescent lighting. She really listened to us and was very patient. She gave us attentive service and we were never pressured by her. I want you to know what a valuable employee you have and I am going to recommend her to anyone I know who is shopping for a ring. She was wonderful. By the way, I got a beautiful ring and am VERY happy. Thank you.

Terri says this about Robbins Bros.:
Dear Skip and Steve, Our experience with your store in Glendale, CA, was truly perfect! My Fiance proposed to me on Christmas Day and although I was thrilled, I was not so happy with the diamond ring. My Fiance was an angel about it and said I could have any ring I wanted so where did I want to go. Without hesitation, I said "Robbins Bros!" That meant, my Fiance had to return the diamond ring to the jeweler, who was none to happy, but I knew we would find what I was looking for at your store. So, I selected 4 rings from your website and downloaded the pictures so when my Fiance and I went to your store last Friday night, we were able to show what type of engagement ring we were interested in. Your sales associate, Rene Parsons, worked with us to find the ring of my dreams, by designer Simon G., and she was just a joy to work with. Rene made us feel like we were special and made us feel confident that we were purchasing the best ring and at the best store. What a pleasure to get engaged and then to have such a positive, memorable experience selecting the ring! We picked the ring up the following day and the jewelry box it came in was just lovely. Thank you for creating a first class company. We shall enthusiastically recommend your store and wish you continued success as Robbins Bros. expands into other cities. In closing, we understand that Rene just relocated to CA, from Texas, and we hope you know what a terrific employee you have with Rene. All our best, Terri and Ken

Jarred says this about Robbins Bros.:
We had a really great experience at Robbins Bros. The salesman we worked with, Chris Henderson, was extremely fantastic. Everything was easy to do and it made finding my girlfriends dream ring easy. Thank you, you defiantly made her dreams come true.

Howard Jr says this about Robbins Bros.:
I was referred to Robins Bros. by a friend who was engaged a year ago and married 6 mos. ago. He had everything positive to say about Crystal and Tanya and his experience over the past year. Being a customer service fanatic, I love to be treated with respect during a shopping experience and not pressured into anything. That's just what I experienced at Robbins Bros. Crystal was very cooperative and inquisitive in asking about budget, likes/dislikes, options, etc. I will DEFINITELY be back to Robbins Bros. for wedding bands (I purchased an engagement ring) and maybe even MORE! I'll seek out Crystal when that time comes! -HEMJr.

David says this about Robbins Bros.:
I just bought a ring earlier this week and I wanted to take a moment to say "thank you". I spent many hours at over a dozen locations trying to find a ring that was affordable while at the same time perfect for my future wife...needless to say it was a nerve racking experience, however, your store was a stunning exception to the norm. I had the absolute pleasure working with Jewels at your Mission Viejo office. From the first second I walked into the store I was treated like a person and not a commission check. She took time to explain not only the pricing of the ring, but to educate me on diamonds in general. I did not buy a ring on my first visit, but she still did not put any pressure on me and kept in contact so when the time came to buy a ring a couple of weeks later I knew exactly where to go. To be honest I found rings cheaper at other locations, but with Jewels I knew I was in good hands. She was by far the most informative person I talked to and in a world usually too busy to slow down, she actually took the time to care. So thank you once again for such a great experience and a personal thank you goes out to Jewels for making me feel like family.

Regina says this about Robbins Bros.:
What a tremendous shopping experience. This had to be the best experience bar none (not just for jewelry). From the moment we entered through their doors (which they opened for us) to the time we left, we were encircled by warm, genuine and non-confrontational sales associates. Especially Theresa and Eric. What great service! They took the time to educate us as well as find out what OUR needs were before they started showing us "random" pieces. Because they listened to what we wanted, I found the ring I wanted right away. Even though we did not purchase the ring that same day, you can count on the fact that when we are ready to buy it, we will be buying it from our friends Eric and Theresa at the Oakbrook location in Illinois. I have been so impressed with the level of service of the staff that I will be sure to tell anyone and everyone I know that is in the market for fine jewelry about Robbins Bros. I'm sure Robbins Bros will be our family jeweler from now on.

Channels says this about Robbins Bros.:
Thank You for supporting our troops! Supplying rings for those two sergeants was a class act thing to do. I've never heard of your company before, but after this, I'll never forget it! Thanks again...

Marni says this about Robbins Bros.:
I wanted to let you know that we visited your Schaumburg location on Sept 13th to LOOK at engagement rings. Our intent was to look at another store and see rings that we both liked. Not only do you have a wonderful store setup, but your employees are also VERY nice and helpful. Because we were only planning on looking we brought our new 3wk old puppy with us and left him in the car with it running. Once we found a couple rings we liked the staff took us to the private room to look at the rings under a scope and talk budget. My soon to be fiance was not very happy that our dog was sitting in the car alone, so I made a joke about can we bring our dog in. Your staff member Ali Cheaib said absolutely. We were shocked and looked at some other people on your staff and said "REALLY?" they said sure. We ended up staying at your store for 4hrs working with Ali, thankfully they did let us bring the dog in because he wouldn't have made it. Your staff was not only GREAT to us but to our dog as well. It is my belief that the reason we ended up purchasing a ring that day from your store was due to staff, and of course your commitment to stand behind your product! We are VERY proud to be a Robbins Bros. customer! One last thing I wanted to say, I love the true family owned business feeling we got. The fact that your staff tried everything in their power to make us at home, was wonderful. I never would thought a jewelry store would allow someone's dog to come inside. Thank you.

Jellyn says this about Robbins Bros.:
In April 2005, my then-fiance and I bought a beautiful three-stone diamond ring from Robbins Bros. The staff was great. It just like the commercial promised! So this year for Christmas, my husband said I could upgrade my ring. Tina Guevara was the sales rep. that helped us. She made the experience so enjoyable. I walked in the store with excitement in my eyes and I felt that she shared that excitement too! I tried on several rings and she gave me her most honest opinion. I didn't feel like I was talking to a sales rep., but a friend instead. Unlike those other jewelry stores, she was not worried about trying to sell us the most expensive diamond, but rather, assisted us in finding the ring that was just right for me, within our budget, of course! Each visit to Robbins Bros. just keeps getting better and better. People like Tina is the reason why I wouldn't go anywhere else!

Richard says this about Robbins Bros.:
When I walked in Robbins Bros with a few of my friends, I was immediately greeted by friendly associates. I was helped out by Rod, Dora, and Audrey. Their service was outstanding. I knew that I wanted to come to Robbins Bros because I have heard so much about the level of service. I felt so comfortable with the decision that I needed to make. When Rod and I found the ring that I would give to her, I felt overwhelmed. Again, what an outstanding job they did today helping me make my choice. Thanks Robbins Bros! Sincerely, Rich Lewis

Rob says this about Robbins Bros.:
The outstanding service was provided by the Sales Manager of the Montclair store by the name of Miguel "Angel" Maldonado. Angel stepped in and helped my girlfriend and I after we'd purchased both our wedding bands as well as the engagement ring and diamond. We were told by a representative we'd be able to have the stone colored by the process of irradiation by a third-party vendor. We later determined there was no way to guarentee the shade of blue we wished the diamond to become, but he insisted we keep trying and made several phone calls to explore our options. After several in-store meetings we soon realized he was both friendly and professional, a true asset to your company. We must have mentioned something earlier that week, but both of us were suprised when the sales manager paid an unexpected visit to the Japanese resturant where we gathered with friends for my fiance's birthday dinner. Dressed in suit-and-tie he presented us with a gift certificate and expensive bottle of sake for the entire party to enjoy. Traveling a great distance to share a warm and appreciated "happy birthday." It's this level of quality customer service that makes Robbins Bros. and each of their employees truely unique. Words really can't explain how appreciated we both felt as customers, we made a very important decision to invest as much as we did in your fine jewelery - as wedding rings last a life time. What we didn't know is that we'd be equally as pleased with a frequently unsurpassed in-store experience. Thank you Angel, and thank you Robbins Bros!

Evelyn says this about Robbins Bros.:
Hello Skip and Steve, I'm writing to let you know about the wonderful experience we had at your store in Glendale. We had the pleasure to work with your diamond consultant, Maria Alegre. She was very patient, easy to talk to, and knowledgeable about diamonds. She made choosing the right ring as pleasant as possilble. She is a true asset to your establishment. Thank you, Javier and Evelyn Sanchez.

Danielle says this about Robbins Bros.:
My fiance and I went into Robbins Brothers together just to get an idea of the ring style i like. We had heard that Robbins Brothers gives very good customer service but we were not expecting the amazing treatment we received! Mary Ann was so kind and wonderful that 15 minutes into the search she was picking out all the rings I would have picked out for myself. It was more than a pleasure working with her. I did fall in love with one of their beautiful rings and when it came to payment options Mary Ann gave us all the facts and found an option that worked best for us. They truely treat everyone with the same care regardless of the price of the ring. Thank you so much Mary Ann and the rest of the staff at Robbins Brothers in Fullerton CA.!

David says this about Robbins Bros.:
My experience with Robbins Bros. and Jae Back was excellent. He walked me through every step and was very helpful in making this decision fulfilling and satisfying. Thank you Jae and Robbins Bros. for everything.

Ryan says this about Robbins Bros.:
I thought that Jae Back did a great job working with me. When I told him the price range that I wanted to stay within, he never once started showing me rings outside that range. This is the biggest reason I went with Robbins Bros.

Steve and Lori says this about Robbins Bros.:
We just want to say thanks for everything. Jae has been the best and has helped with so much. He is a great representative for your company. He knows his job well. Thanks again!

Kimberly says this about Robbins Bros.:
OMG! I can't put into words the joy I experienced while selecting my engagement ring in your Dallas store. I could go on and on about each and every thing I found was fantastic from your selection, store set up, benefits of purchasing there, etc... but I do want to single out our sales "savior" Lynne Thomas! She was beyond pleasant and helpful. Lynne was so friendly and knowledgeable about every aspect of your business and seemed overjoyed to share every bit of it with us. We were a bit overwhelmed when we entered the store due to the magnitude of its appearance but within minutes of being greeted by Lynne all those feelings disappeared. I just had to say you have a VERY valuable employee in Lynne, you can see the happiness it brings her to serve your customers and be a part of your family. Thank you so much, to Lynne and your staff for making my engagement ring selection truly a day I will never forget. Sincerely, Kimberly

Rachel says this about Robbins Bros.:
I just wanted to pass a compliment along about Maria Alegre. She made our ring-buying experience so easy and stress free. She is a wonderful sales rep and I would recommend her to any of my friends. She is just as beautiful inside and she is on the outside. Maria is friendly, relaxed, eager to help and not pushy or aggressive at all. She really made our experience special and relaxing. THANK YOU, Maria!

AARON says this about Robbins Bros.:
Drew and Lori are exceptional salespeople that helped me and my future fiance find the ring of her dreams. I appreciate sincerely the time they have taken out of their day to educate us on the entire engagement ring selection process and I will definitely be purchasing a ring soon. Thank you!

JILL says this about Robbins Bros.:
My fiance and I visited Robbins Bros. to purchase an engagement ring. We were helped by Dora Strickney, she went above and beyond customer service for us and because of her we will continue to stay with Robbins Bros. for future jewelry purchases. Thank you Dora!!!

Bob says this about Robbins Bros.:
Rez and Jen at your Canoga Park store are the best. The decision on whether or not I was going to propose depended on if I could find the perfect ring. In a period of a month, they spent several hours a week trying to find me that perfect ring. Educating me on what to look for without pushing me to buy one ring or another. They just guided me and walked me through the entire process. In the process they became my friends rather than a sales person. Jen even helped me perfect my proposal by helping me find the things that I needed. Both Rez and Jen went above and beyond my expectations. After the proposal we needed to get the ring resized and they did everything they could to get the ring back to my fiance as fast as possible.

Charles says this about Robbins Bros.:
I made my first Robbins Bros. puchase in the Tyler Mall in Riverside Ca. in 1995 and never returned to Robbins Bros. until May of 2006. My first purchase was my wedding band for my second wife and I have never been happier with a purchase or with my wife. My second purchase was in May of 2006 when we celebrated our 9th anniversary. This purchase was made at the San Diego store at Friars and Frazee Rd. as were the two most recent purchases in May and October of 2007. When we entered the store we were warmly greeted and everyone was so polite. We are not rich or by far anyone who looks like they would be buying jewelry but we were treated so nice and so uptown it was a pleasure just to walk in the store. My three purchases at the San Diego store made me very happy and my hat goes off to all that were so polite and courteous at that location. Thank you Charles

GUADALUPE says this about Robbins Bros.:
TINA WAS ALRIGHT. WE FELT LIKE WE COULD REALLY TRUST HER. SHE KNEW WHAT SHE WAS TALKING ABOUT AND REALLY HELPED US. HOORAY FOR TINA!!!!! GIVE HER A RAISE!!!!

Amanda says this about Robbins Bros.:
Marilyn at your Canoga Park location is absolutely wonderful! I am extremely impressed with the customer service that I received and would highly recommend Robbins Bros. and Marilyn to anyone looking for an engagement ring or jewelry for that special someone. Marilyn goes out of her way to provide me with excellent customer service. From the selection of the engagement ring to the routine cleanings...she truly cares about the customer and my wants and needs always came first even after the initial ring purchase. It is wonderful and so refreshing to deal with a company and their employees that actually care about the customer...not just a sale. A+++ I am extremely impressed and Marilyn deserves to be commended for making the Robbins Bros. experience truly an amazing one!! Amanda & Joshua

Jared says this about Robbins Bros.:
Adam, After my first visit to the store, before my trip to Europe where I would eventually propose, I found myself very impressed by my overall experience. Your help in finding a good band to propose with was very open, honest and accomodating. You even extended the return policy to allow us the time to consider returning the band and putting that money towards the purchase of the actual engagement ring. That is why we came straight to you when we returned from Europe. Aimee and I both felt extremely comfortable going through our choices and options and we couldn't have asked for a better experience. From your creative financing options to skipping your lunch, we were impressed with every step of the process. I hope this note gets to your manager because we feel like we received white-glove treatment all the way. You not only presented the best options in our diamond choice, but you educated us along the way and showed us how to get the best bang for our buck. We truly appreciated your help in our purchase and believe that you've added to the value of the Robbins Bros. brand in our minds. Thanks again, Jared & Aimee

NaKoda says this about Robbins Bros.:
Drew and Greg were great. We had such a good experience at the store. We came in late and they were more than happy to help us. Our visit was wonderful.

Nick says this about Robbins Bros.:
First off I want to Thank You for opening 3 locations in the Chicago area! I lived in Los Angeles for 3 years and bought an engagement ring at the Topanga Canyon location and returned again to purchase our wedding bands. The experiences there were amazing and so that's why my wife and I were excited to see the locations in Chicago where we now live. We recently celebrated our 2nd anniversary and I wanted to surprise my wife with a second band to go along with her wedding band. It was a last minute idea and time was not on my side. I located our receipt from our wedding bands and called the Schaumburg location to see if they could help me to locate a matching band. Answering the phone was a nice and cheerful representative named Melinda. She listened to my last minute idea and quickly started searching with the help of a manger named Ricardo. All it took was a couple of back and forth phone calls and a fax and my purchase was complete. And to make my experience even better they had the ring sized and shipped out overnight since I was unable to make it out to their location. All I can say is THANK YOU Robbins Bros., THANK YOU Melinda and Thank YOU Ricardo!! Sincerely Nick

Jennifer says this about Robbins Bros.:
My fiance is in the United States Marines and is deploying to Iraq the beginning of next year. We wanted to get an engagement ring before we left, but couldn't afford much right away. I found a ring I completely adored, but were only financed a small amount. The general manager spoke with us and the credit people and got us the entire amount of the ring financed. We were treated wonderfully and thanks to Robbins Bros. I have an amazing ring that will remind me of the love me and my fiance share the entire time he is in Iraq.

Antonio says this about Robbins Bros.:
Below is a copy of the exact email I sent Dora Stickney, an associate in your Canoga Park Store. Dora was phenomenal and I wanted somebody to know. Dora, Let me start off by saying thank you so very much for not only the assistance you have offered but the enthusiasm and joy in which you have given it. As you are fully aware, the process of buying and engagement ring and in turn proposing is a major life event and you really made it a memorable as well as pleasurable experience. You were able to facilitate the transaction part of the event by competently offering me diamond choices, making me aware of financial options, and clearly laying it all out in front of me in a manner that kept me informed but not overwhelmed. Your talent is that you were able to do this while not diminishing the specialness (for lack of a better word) of the moment. You made the process of buying the ring and in turn planning out the proposal, enjoyable and comfortable while giving me the confidence that everything was going to turn out as wonderfully as I and Lindsay would hope. Thank you for your continued assistance in planning the day of the proposal. I am as fortunate to have been a customer of yours as Robbins Bros. is to have you as an employee. Sincerely, Antonio

Jon says this about Robbins Bros.:
Fantastic! The service we received when picking/looking for our diamond was unlike any other. Even when shelling out tens of thousands of dollars for a car they push you, and treat you like you're nothing but a bag of money. Even though I didn't spend too much here, every customer service rep made me feel like a VIP. I will absolutely do business here again because Robbins Bros. coupled the experience and the comfort that we were looking for in this great moment in our life. Especially thanks to Dora, Audrey and Adam!

Brandon says this about Robbins Bros.:
I was impressed from the moment I walked in. We were greeted by a smiling face and were able to feel right at home. The best part was the private viewing of different diamonds and the knowledgeable salesperson. I wasn't expecting to leave with a ring today but the great customer service and store environment made it happen.

Brian says this about Robbins Bros.:
I had a great experience here at Robbins Bros. they have treated me with a great deal of respect and helped me out with many issues about the ring. Lynette Vannoy was absolutely wonderful, her kindness and wisdom about diamonds helped me choose a ring and a diamond that I felt jumped out at me as "the one". I am glad that I came here and would not go anywhere else. I am overjoyed to finally have the ring but I would not be anywhere if it wasn't for Lynette and all the wonderful workers here. Thank you to all.

jeff says this about Robbins Bros.:
This was my first time buying an engagemant ring. What a great experiance! Laura Johnson was the best! You should give her a raise. Everyone was very friendly & helpful. I will recommend all my friend to visit Robbins Bros. first. Thank you! Jeff Williams

NATHAN says this about Robbins Bros.:
We had a great experience with upgrading our ring. We tried on and looked at many different sizes and settings and were able to find exactly what we were looking for. Lynette was such a wonderful help throughout the entire process. If you want to purchase a diamond, go to Robbins Bros. and they will find you exactly what you are looking for and you can benefit from all their extra services as well.

Steven says this about Robbins Bros.:
Jae Back was......WOW! Jae was extremely knowledgeable on every subject and made me feel very confident that I was making the right decision in my purchase.

Mike says this about Robbins Bros.:
Steve, Shelley and I are both amazed at how easy this experience was. Before we came into your store, we sat in our car and talked about how we were probably going to be pressured and we just had to endure it. Instead, we felt relaxed throughout the entire time. We were asked our comfortablity level in terms of price, and Lynette did a great job keeping us there. We were shown many options, and Lynette listened carefully and narrowed down our choices to what we wanted very quickly. We found the perfect settings for Shelley's engagement ring and wedding band. Then we got to pick out a diamond... what a great experience! We looked at diamonds under the microscope and learned about clarity and cut. When Lynette dicovered we really wanted to see sparkle, she showed us the Echo cut diamonds and we were sold! Then we narrowed down the color and clarity to fit our budget, and are so excited to see our ideas come to life. Knowing we can upgrade at a later time takes away the pressure to do it all right now, since we are already planning a wedding and buying a house. Thank you so much for your professional service. Mike

daniel says this about Robbins Bros.:
I had a great experience and my visit was really smooth. I had no idea what I wanted but with the help of a great sales associate like Lynette, she helped me find the perfect ring to propose with to my girlfriend Julie. Many thanks to Ebony who helped me plan a proposal and she was great at taking my picture and organizing my website. I would tell my family and friends about Robbins Bros.

Brett says this about Robbins Bros.:
From the moment I walked into the store, Lynette took care of me. She is a wonderful employee that obviously loves her job. She is a great asset to your company!

Jose says this about Robbins Bros.:
Wow how should I start? I was super nervous about walking into Robbins Bros. I thought that right of the bat they were only going to talk strictly business yet I was wrong. They made me feel so at home that when I was hungry, they even offered to order food for me. The process was pain free. I loved every moment of it. They made my first experience amazing. I want to thank a WONDERFUL YOUNG LADY, Audrey, who had the PATIENCE with me. We spent 2 hours trying to find a way to propose until finally it was perfect until the last detail!! And even after the proposal she made sure my Fiancee felt at home and special by having the whole store celebrate our engagement. Thank you Audrey!!!

R0CIO says this about Robbins Bros.:
When I decided that it was the time to pop the question, I went to four different places looking for the perfect ring...Robbins Bros. was the best place by far because of their customer service, selection, and quality. The service here is continuous even after the engagement.

MeiLi says this about Robbins Bros.:
Today on 08/07/07, I stopped by Robbins Bros. to have my engagement ring cleaned for the first time. I was helped by a woman named Tara, and I would like to say that she was very friendly and her service was impeccable. She made me feel very welcome there, and I appreciate the way she made the experience enjoyable.

Edgar says this about Robbins Bros.:
I was recently in the Schaumburg store and I never heard of this store before till I was driving past it the other day. So I wanted to go in to check the store out, and when I tell you that I received the most amazing customer service from once I walked in the store till I left out, I never had been in any store where I felt so welcome and wanted, I didn't purchase a ring but I know when that special day comes I will come back to RB because I felt really comfortable in this store and I would recommend it to all MY FRIENDS and Family.... IM glad this place has made its way to the Midwest...

Mary says this about Robbins Bros.:
Thanks for making our engagement so beautiful and special...Many Many Thanks Tom and Mary

Rachel says this about Robbins Bros.:
Mabet Molina and Laura Johnson helped us find the MOST beautiful engagement ring. They were incredibly sweet, and both so helpful. They asked us questions to get to know us as a couple and to help us find exactly what was right for us. I can't wait until there's a Robbins Bros. in Austin!

Mark says this about Robbins Bros.:
I was very impressed with the detail of the shopping experience. I was also impressed with the great customer service and the friendly sales people. All in all I am glad I came and found the perfect ring and would recommend to others to shop here.

Kathie says this about Robbins Bros.:
Recently my daughter-in-law began educating me on the purchasing of quality diamond jewelry. She had given me some basic criteria for choosing a jeweler. I still felt a little intimidated due to our budget constraints, I felt the quality of the jeweler she was referring to probably weren't meant for our price range. After visiting some local Mall jewelers, I was motivated to at least visit some stores that fit into the criteria. I came into Robbins Bros., about 1/2 hour before closing, a young gentleman welcomed me by opening the door. I was introduced to Frieda and she began addressing my issues of quality on a budget. I felt understood and relieved. She brought in Brian Goldstein to further help in my search. It was already closing time, but he seemed enthusiastic and genuinely compassionate about my desire to find "the ring". We looked at several, along the way he answered my battery of question on the four C's. Brian also presented other issues I hadn't considered as our intention was to buy the setting in preparation for "the diamond" to come. I feel he steered me thru some potentially costly mistakes. I felt Brian and I had possibly found what I was looking for, but wanted to bring back my husband. Brian was able to connect with my husband, and engage him in talking about diamonds. Shopping is not my husbands favorite. Brian has been earning our trust and respect thru each step of our selection, and purchase. We are impressed with Robbins Bros. before and after the sale. We feel Brian went above and beyond, and Robbins Bros., gave us the quality we desired. Thank you so much.

Richard says this about Robbins Bros.:
Excellent service, Beautiful ring, and good planning to help me with the proposal. Jae Back is the man... Thank you Robbins Bros. Jae Back and Kellie Clayton

Frank and Frances says this about Robbins Bros.:
Hang on to Angela Lima-Repucci. We purchased a 1.5+ marquise w/platinum band. Her knowledge about diamonds is our reason for buying at Robbins Bros. Excellent customer service and a "true diamond." We'll be back soon to purchase the ring wrap/cover. You can count on it. Sincerely, Frank and Frances

Samantha and James says this about Robbins Bros.:
We had a fantastic experience. We looked arouned at a few different places and none were as impressive as Robbins Bros. Our sales associate was Jae Back and we cannot say enough about him. We feel we bought a ring and made a friend. He is one of the reasons we chose to purchase our ring here instead of elsewhere. I also must say that all the staff here were awesome. Even though they weren't making the sale they still were very kind and went out of their way to make us comfortable. P.S.) Putting the playroom for the children in with the toys and movies was the smartest thing to do for the convenience of your customers. We would never have been able to make a good decision with two children to tend to. Thanks so much for that.

Jose Miguel says this about Robbins Bros.:
The people at Robbins Bros. were very professional and most of all what me and my future fiance liked the most, was the PATIENCE the employees had with me and especially my bride to be LIDIA. She did not feel pressured or overwhelmed at your store.

Adrian says this about Robbins Bros.:
My fiance likes to call me a "man's man," which tends to mean that I prefer a soccer match to a shopping mall. Needless to say, I was not in the best of moods the day we set out to "look" at engagement rings. Besides that, I was ignorant about all things related to rings, diamonds, and getting engaged. Reesa Cooper in your San Diego store took care of the first two. After a 15 minute lesson, I was confident enough to stroll the floor (on my own), and pick out a ring and diamond. My fiance LOVED it! In addition, your Guy's Guide really helped me with some necessary planning, both before and after she accepted my proposal. We have gone back to see Reesa three times for wedding bands, engraving, etc. She is absolutely FANTASTIC, and has made this special time even more special! Thanks, Robbins Brothers.

Christopher says this about Robbins Bros.:
I had an amazing experience. I came in to look at rings with my fiance-to-be, bought the ring that day, and left without her even knowing what happened. Jay Back was my salesman and he was an amazing help.

Wade says this about Robbins Bros.:
I shopped many of the major jewelry outlets in the Houston area, and by a wide margin, I am confident Robbins Bros. is the premier provider of engagement products in the market. A picky shopper, I anticipated a painful process with such a large, personalized purchase. However, the quality and patience Robbins Bros. staff provided was surprisingly excellent, and made the overall event pleasant. I worked with several helpful and friendly staff, and all were anxious to spend time helping to educate me on the quality and workmanship of many ring and diamond options. In addition to the level of service provided, I also feel Robbins Bros. provides a significant pricing value over the competition. I want to provide special recognition to Jae Back, who was determined to find the best product for me, worked quickly within the short time frame I required, and was generally enthusiastic and determined to meet my needs. I would like this opportunity to thank Jae Back and all of the Robbins Bros. staff, who understand the meaning of premier customer service.

Brie says this about Robbins Bros.:
My boyfriend was having trouble finding the perfect gift for my June b-day. A fellow co-worker of his recommended Robbins Bros. for diamond earings, who knew they carried more than just rings. My earings are the most beautiful pair I've seen anywhere and according to my boyfriend the price was very reasonable with the quality. My tip for men out there, Robbins Bros. aren't just about rings but you can still peek for the future!

Christopher says this about Robbins Bros.:
I'm stationed overseas and had a short leave period in order to choose and purchase an engagement ring. Through a request for possible suggestions on this site, you got me in contact with Jenny Strong. Ms. Strong began assisting me via e-mail while I was still overseas so that upon my arrival at her Mission Viejo, Ca store she had just the right selection out for me. I was able to make a selection and purchase the ring all within an hour. Ms. Strong took my hectic schedule into account and accommodated me, by scheduling our appointment on her day off. She even returned the following day (once again her day off) to ensure the sizing and custom posts were to my satisfaction. She was extremely knowledgeable, professional, and a great person to assist me on one of the biggest decisions of my life. Thanks again for your companies commitment to engagement rings and the special meaning they hold. C.M.

Michael says this about Robbins Bros.:
Mike Miller was the coolest and most helpful salesman that I dealt with while ring shopping, and I had been to a lot of places. It was a wonderful experience and I would do the same thing over again if I had the chance. Thanks again!

Maria says this about Robbins Bros.:
Adam was very helpful when we came in looking for a ring. I was nervous at first not knowing a thing about diamonds, but veryone was very friendly and very helpful. It was a very wonderful experience!

Alex says this about Robbins Bros.:
Richard Taylor was in a word - awesome! He was super helpful, super cool, super supportive considering this is one of those special decisions. He is knowledgable, and just a pleasure to deal with. Stephanie was very sweet, and kept me entertained while Richard was running around on my behalf. She new the whole website thing like the back of her hand.

Jeffrey says this about Robbins Bros.:
I have searched almost every major engagement ring store out there from Tiffany to Ethan Allen etc. All had nice rings, but either their rings were over priced or their customer service was less than I would except. I decided to check out Robbins Bros in Mission Viejo. Though I was skeptical because of there slightly odd radio commercials I decided to give Robbins Bros a try. I was immediately impressed with the sales staff. Not one person tried to pressure me into buying a ring. I was helped by Olivia Tagle almost the entire time and I think I came into the store on three separate occasions to "just look." Olivia gave me the same attention and customer service when I was "just looking" as I got the day I came into actually buy the ring. I told Olivia exactly what I was looking for which was a 1ct princess cut with E color and it had to be a certain company that cut the diamond. Olivia told me she would have three diamonds for me to look at within two weeks. Needless to say she kept her word. When I bought the ring everything was done correctly. It was the most simple process; much easier than I had expected which was great. To me one of the major deciding factors that determine where I conduct my business is first and foremost CUSTOMER SERVICE. If its not excellent then I will not come back. The second is quality of the product being sold. Olivia and Robbins Bros in my opinion deserve a A+ in customer service. As far as the ring goes.... I think its simply beautiful. Thank you again Olivia, I will recommend you to anyone. Jeff

Cristian says this about Robbins Bros.:
First of all, let me say that all the hype about your company is justified. From the second I stepped in the store I was greeted with the most warm and sincere welcome. I received grade A service. The people there treated me as if I was million dollar customer, and for a second I really felt like I was (though I wasn't). After I made my purchase I didn't expect anything else, I was happy enough with the service I had received. Though Andrea Watson, a dedicated Robbins Bros. staff member, had other plans. She really went above and beyond her call of duty. Andrea helped me come up with the perfect proposal (no, really it was a PERFECT proposal) and execute it. She even gave me a follow through phone call to see how everything went. It was a life changing day for my fiancee and me, and thanks to Andrea it went without a hitch. I am forever indebted to Andrea and your fabulous company. Thanks a million

Elvis says this about Robbins Bros.:
My experience at Robbins Bros. was great? I was helped by a very friendly representative Laura. She listened to almost all my life story... and was very professional... she treated me very wonderful and I really enjoyed my visit to Robbins Bros. Laura was very interested and cared about my personal choice on the ring I chose. I was not just another customer of hers. Thank you Laura for helping me choose my ring.

david says this about Robbins Bros.:
My experience was very good. Mabet Molina was very helpful.

daniel says this about Robbins Bros.:
My experience at Robbins Bros. was a great experience from start to finish. The customer service is unmatched. The involvement I was given in choosing every part of the ring, makes the experience that much more personal. Laura did an amazing job with her explanation of every aspect of the ring.

frankie says this about Robbins Bros.:
I would like to thank Mabet for her help and patience while assisting us in choosing an engagement and wedding band. You have a great selection of rings.

Casey says this about Robbins Bros.:
I walked into Robbins Bros. completely blind to what a good diamond was. Not to mention that my nerves were jumping out of my chest. But the kind staff helped calm me down pretty quickly and made the trip quite enjoyable. And it really helped that they really listened to me and my concerns. My lack of experience in buying a diamond was remedied with a quick and painless lesson on what "good" and "bad" diamonds were. It actually helped me out quite a bit because I left feeling like I could buy diamonds for any occasion and be confident with my decision. My experience can be summed up with a simple... great! I will definately recommend Robbins Bros. to all my family and friends.

Kendra says this about Robbins Bros.:
My now Fiance Erick and I took a trip to Robins Bros. in Torrance on May 3, 2007!! As you can see I remeber the date because I will never forget the wonderful experience we had there!! We actually live walking distance from the store, so it was a must that it be the first and last place we picked to do engagement ring shopping!! Everyone was so wonderful, and they all had big smiles of joy on there face to have us there. We were so happy to be there!! Our Diamond Consultant Ms. Sulana Vandasal was the most amazing person ever!! She never left our side!! She helped us pick the most "Beautiful" and "Perfect" ring and I actually had tears of joy rolling down my face. She huged me and told me I understand this overwhelming feeling of joy!! I even went back to the store sometime after to tell her how Erick proposed to me!! Erick and I are overjoyed to be apart of the Robins Bros. family!! You guys are our life long jewelers and friends!! With Love, Erick and Kendra Ps....Wedding is June 22, 2008!! :)

Chris says this about Robbins Bros.:
Very Helpful, and fantastic service. At the end when all was said and done, I had the biggest smile, and couldn't have done this anywhere else... thanks.

Andrew says this about Robbins Bros.:
I couldn't have been more impressed with the customer service. From the first day I set foot in the store too this very moment paying for the ring, the staff have bent over backwards to help me every way they can. Mabet was totally knowledgeable and personable, but moreover she helped me think clearly about the choices in diamonds and settings-- she gave me just the reassurance I needed to make the most important purchase of my life. Thanks, Robbins Bros!

Jacob says this about Robbins Bros.:
Just wanted to take a moment to thank your team member Steve for an excellent shopping experience. Steve was extremely helpful in showing my now wife and I wedding bands. I am myself a guest experience executive for a large retailer, and you guys have got it down. It just so happens my mother was there with us that day, and I'll be sending my dad to see Steve very soon for a 30th anniversary present. Every single person I talk to that is looking for engagement/wedding/anniversary rings I tell them to go to Robbins Bros. thanks largely in part to my experience with Steve. I will be back. Thank you.

Carlos says this about Robbins Bros.:
This was our first time at Robbins Bros. and I did not know what to expect. We were warmly greeted at the entrance and were quickly referred to Mabet Molina, the diamond consultant. Mabet was very nice, friendly and helpful and took the time to explain to us what we needed to know about engagement rings and diamonds. She assisted us beyond what I expected from any other store. We are glad we came to Robbins Bros.

luis gustavo says this about Robbins Bros.:
I had a great experience at this place. Service is exelent and Richard explained everithing that I needed to know about it. Also Mabet is a great person. I really reccomend to any one.

Ryan says this about Robbins Bros.:
It was my first time visiting Robbins Bros., or any engagement ring store for that matter. The store was huge and overwhelming. However, a consultant named Mabet Molina came to my rescue, and steered me onto the right path. She showed me a variety of rings, his and hers, based on our likes and dislikes, and that was enough. I was able to single out the perfect engagement ring, and wedding bands, to top it off. Thank You for the wonderful experience.

Linda says this about Robbins Bros.:
Just wanted to drop a line to sya how pleased I am with the service at the Robbins Bros. stores. I've been a customer for 9 years and have enjoyed every visit. Way to go.

Nancy says this about Robbins Bros.:
The minute I walked into Robbins Bros. store in the city of Torrance, I have to say that I was lucky to have gotten Christopher Smith as my sales person for the day. He greeted my friend and I with kindness and a warm smile. Right from the start, my friend and I noticed that Christopher had a wonderful sense of humor! He made us laugh from the beginning until we left the store. I cannot forget his silly jokes and when I think about them, I just laugh all over again. He made my friend and I feel very comfortable. He was very courteous too and offered us a drink of water and later a cup of hot coffee. I truly felt like I was at home. A very sweet and friendly person with a wonderful personality, I felt very comfortable in telling Christopher about the wedding plans that my husband-to-be and I have planned out. I told Christopher that our wedding day is scheduled for August 3rd, 2007 but it will be in Brazil and that I will be leaving in two weeks. Christopher helped me pick out the perfect wedding bands and he was very helpful throughout the entire process. He knew exactly what I wanted and he made sure that I got what I wanted. And since I am leaving in two weeks, he told me that it will be ready just in time before I leave. He knew how important it was for me to have these rings ready and he made every effort to ensure me that they would be ready on time; I will be picking them up next week as a matter of fact. Christopher Smith has a wonderful sense of humor, an amazing personality, an incredible smile, and he is quite the friendly character. It is people like him that make me want to return to Robbins Bros. and make another purchase. It is people like Christopher Smith that makes one's shopping experience worthwhile. He truly made mine an unforgettable and pleasant experience. After being in the store with Christopher, I saw that he really cares deeply for his customers because he goes out of his way to make them happy. He made me happy!

Henry says this about Robbins Bros.:
I wanted to say that Geanene Gordon was spectacular in helping me pick out a ring for my girlfriend/fiancee. I live in Northern California and was on vacation and was able to find the ring I wanted at an awesome price. Geanene did not pressure me to buy the ring right then and there and just got my info and told me to come back when I was ready. I was able to purchase the ring over the phone (using the credit card agreement form) and was going to have someone in Southern CA pick it up for me. However my contact went on vacation earlier than expected and I had to get the ring shipped to me so I could go through with the proposal. Geanene shipped the ring out to me the same night and I received it in time to propose to my girlfriend. It is employees like Geanene that will keep me going back to Robbins Bros. in the future...even if I do have to drive seven hours to their store!

Kalyn says this about Robbins Bros.:
Billy and I met at a very young age. We knew right away that there was something special about each other. We were so young and in love. As the years past we went our seperate ways but not for long!! Once we had grown up a little bit, fate had us meet again. That day we were inseperable. We talked about how we both didn't really want to be in a realtionship. So we were trying t not fall for each other again. It didn't work! We wanted to be together. Why fight it? Right? So we have been toghether for 5 years and this is the sweetest thing Billy has ever done for me. I feel like his princess. Today was amazing!! Real love like ours is timeless, and you made this memory unbelievably happy! Thank you everyone at Robbins Bros. This was an awesome experience!

Danielle says this about Robbins Bros.:
My husband and I would like to extend our sincere thanks to lovely Jennifer at the Canoga Park store for such excellent service on Sunday, May 20, 2007. She warmly greeted us at the door and was extremely knowledgeable, enthusiastic and went the extra mile for us from start to finish! She is an awesome ambassador for your company!!! Sincerely, Mr & Mrs Johnson

Amy says this about Robbins Bros.:
My first Robbins Bros. experience was spur-of-the moment, and I was SO pleased that we decided to come. I was so impressed by the selection of rings, the professional and extensive services that we received from the staff there. There expertise and sense of caring for their customers was so evident. I think anyone from first timers to veterans could gain something from coming here!

Kim says this about Robbins Bros.:
To the Robbins Bros. I would like to tell you about your wonderful staff! I came into your store in Canoga Park and was promptly greeted with lovely smiles by everyone. I immediately became acquainted w/Marilyn who took me under her wings and made a very nervous 15 year bride feel at ease. I was in "looking" for the perfect 15 year 'anniversary' wedding ring upgrade. Marilyn patiently took me around your store and we found several mountings all to my liking. After many nervous and rumbling belly aches, I finally found a mounting I loved. We looked at some lovely center stones and once again Marilyn, and by this time, Lynette all put me at ease. I can't say enough about Marilyn and Lynette. Thank you so much for all your love, help and patience. On my second visit; this time with the husband in tow...........we were again greeted by the front staff and saw Lynette who wave us over. She remembered me without prompt. Lynette worked with my husband, Dennis and I with such love and patience. I again can't say enough kudos to Lynette and Marilyn. ENTER, Rez.......another wonderful person. He sat down with my husband and I and continued to answer all the questions. Rez took care of us with such love!!!!!! We are forever greatful to all your staff. Iris and Jennifer are such lovely ladies........Thank you for all the photos and 'champagne (apple cider).' We kept everyone here after hours and no-one pressured us to hurry up. We love Robbins Bros and all you stand for. Please recognize all the employees that helped us to have a lovely 15 year anniversary. THANK YOU! Kim & Dennis Mestas

Marlene says this about Robbins Bros.:
I hear the radio commercials about RB all the time. I figure it's just a commercial, they can't possibly make buying a ring such a wonderful experience. But your company has totally lived up to its word. My fiance and I were greated by Eric Estrada in the Montclair store. Let me just say that we have never experienced any type of service as the one he provided to us. We couldn't make our decision in one day. Eric voluntarily came in on his day off to accomodate us. He didn't push us to buy a ring we didn't want or couldn't afford, he was so WONDERFUL!!! He is the reason why I send all of my friends and family to RB. Thank You to RB for hiring such a great Sales Associate and most importantly, Thank You to Eric Estrada for making our wedding ring shopping an enjoyable and memorable experience

Julie says this about Robbins Bros.:
Hi. I just visited RB in Torrance to have my ring serviced. Andrea helped me with everything I needed. I wanted to let you know how wonderful she was. She sat down with me and offered me something to drink. She knew I was only in there to get my ring dipped and cleaned, yet she treated me like I was going to spend thousands of dollars. I really appreciate this type of customer service, it really encourages me to come back for future purchases. I will be going in soon for my fiances wedding band and mine. I have no hesitations that this purchase will be with RB. Thank you for the wonderful customer service and making me feel so welcomed!! I will recomend your company to all of my friends and family :)

Nathan says this about Robbins Bros.:
I just wanted to say thanks for the wonderful experience I had shopping for an engagement ring at Robbins Bros. Mark and Ed were awesome and answered every question I had. They made the experience comfortable, fun, and educational. I found the perfect 1 ct. diamond at the perfect price and enjoyed every minute I spent at Robbins Bros. Hey Skip and Steve, give Mark and Ed a raise!! They deserve it.

Clint says this about Robbins Bros.:
Upon walking in I was immediatly greeted by Adam, who was extremely helpful and cheery. Adam then took me around the store to show me all the aspects of Robbins Bros. We took our time looking at rings, Adam explaining to me about the 4 Cs and me learning quite all I needed to know. The experiance was enjoyable and comforting.

Ana says this about Robbins Bros.:
I visited the store in Glendale and I went there with my now fiance and father-in-law to look at some rings and the people there are amazing! Very polite, friendly, patient and they are not pushing you to make a purchase, when you arrive at Robbins Bros. you feel welcomed and in such a happy atmosphere, thank you so much for making our experience there wonderful, many thanks, Ana & Brandon

Kylie says this about Robbins Bros.:
My experience at Robbins Bros. was awesome! The people there are super nice and knowledgeable.

Angelina says this about Robbins Bros.:
I am completely satisfied with my visit to Robbins Bros. I found exactly what I was looking for and Mabeth was sooo patient through the overwhelming decision process. I will recommend Robbins Bros to everyone I know.

Justin says this about Robbins Bros.:
To Whom it may concern, My name is Justin and live in Chatsworth Ca. and always drove by Robbins Bros. with my soon to be fiance and had always wanted to stop to get ideas on engagement rings, but both a little bit hesitant because of presumptions of dealing with pushy sales people that we experianced in every retail mall that we walked by... Our experiance with Robins Bros and Mabet to be specific was the exact anthesis; we had a great experience and were very pleased beyond our expectations with everything as a whole. Thank you Mabet for all your help, you're awesome! Sincerely, Justin and Heather

Sylvia says this about Robbins Bros.:
Jennie Jo Camacho is a great person to have in your store. She gracefully helped my husband and I to have a wonderful experienced at Robbins Bros. She helped us shop for our bands, and continues to be very eager to help with cleaning and other services. She is very customer service oriented and brings quality service to Robbins Bros. customers. We would like to thank her for being an outstanding employee.

Chris says this about Robbins Bros.:
We were recent winners of your $1000.00 shopping spree and just wanted to say THANK YOU!!!! Our friend Cammy at your Fullerton store made us feel very special and we wanted to let you know how much we appreciate it. Couldn't have come at a better time!

Vi says this about Robbins Bros.:
Wonderful experience. Mabet and Lynette really helped us find the ring of our dreams at a price that was reasonable to us. You can't beat the lifetime warranty at Robbins Bros. and the services included. It's truly a one-stop-shop. Even following the purchase of the ring, the wonderful and enthusiastic support staff helped us set up a website for our engagement. Thank you Robbins Bros. ~Josh and Vi

Janice says this about Robbins Bros.:
After 25 years of marriage, buying a diamond at Robbins Bros was a wonderful experience. I would like to especially pass along praises for Mandy Jaques. Mandy started the experience by asking questions and getting a very good feel for what styles, metals, and price range I was seeking. She was personable and I felt no pressure to buy. Mandy made good suggestions based on my preferences. The ESPN lounge, refreshments and overall experience was first rate. Adjustments to the ring to accommodate my stone were made that afternoon. (Amazing) Mandy phoned me when the estimated time for the adjustments was exceeded and offered to deliver the ring. We were scheduled to be at a friend's house for a party. When hearing my disappointment that I would not be able to show off my new ring, Mandy offered to deliver the ring to the friend's house. I have to say there were a number of very impressed people at the party. Having been a sales manager in the banking industry for 15 years, I am a very demanding and critical customer. Mandy exceeded even my exacting standards.

Kyle says this about Robbins Bros.:
I had a general idea of what I wanted but needed some guidance. A young man named Jestin greeted me with a smile and a hand shake. Welcoming me to an impressive showroom of gorgeous rings. I gave him the ideas of what I wanted and he went and pulled several different rings. After changing my mind several times I found the ring I wanted. Before I chose the diamond to place in it, he went over all the different types and cuts with me. To give me a better understanding of what I was looking for. I will definitely tell everyone to come and make a ring purchase from Jestin at the Baybrook location. I'm in management at a Discount Tire Co. store. We strive to provide excellent customer service and an inviting, easy and safe experience to all our customers. I can tell that this company is truly genuine with all their customers. I recommend you give Jestin Bell a well deserved raise. Thanks

Josh says this about Robbins Bros.:
Mabet is extreemly knowledgeable and was able to answer all my questions thorolghly. She is the "superstar" of salesmanship and should be commended on her ability to serve the customer. It was because of her we opted to purchase from Robbins Bros. Thank you for all your help and support!!!

Aaron and Joy says this about Robbins Bros.:
I absolutely love working with Freida to purchase our rings. My fiance had purchased my engagement ring at the Baybrook location. Now we came up with our wedding date and had moved it up to be in March instead of June like planned. Freida stayed after closing to help us get our rings purchased and special ordered to receive in time for our ring ceremony in May. She made the experience so relaxing and fun. We have referred several of our friends that are getting married to Freida and have spoken to Lori Powell. Lori has been communicating with me via email and answering tons of questions for me. We may be heading back to buy a little necklace for my little girl for the ceremony... I thank you thank you thank you for the wonderful experience the knowledgable staff... I will be back!!!!

melisa says this about Robbins Bros.:
As we drove up to Robbins Brothers my heart pounded with excitment thinking this is it we are really doing this, awesome! The service here was absolutely great and exceeded my expectations. There are 2 greeters at the door who welcomed us with a cheerful countenance and eased the nervous excitement. A gentlement, Adam, stepped up to meet us and showed us around the store. He was very patient as we made our round of the entire store. To wrap it up, Lynette pulled me aside to help with all the small details of the wedding approaching as the boys talked business. Overall it was great experience! A warm and welcoming environment.

Mr. & Mrs Reggie says this about Robbins Bros.:
It was a real delight to deal with such a professional sales person such as Richard Patterson. He made us feel very comfortable. He was very helpful in our shopping experience with Robbins Bros. We look forward to shop here in the future and will certainly tell our friends and family about Robbins Bros. Thanks.

derek says this about Robbins Bros.:
I came to Robbins Bros. to get my wife's ring upsized. She insisted on Robbins Bros. for superior quality and technical expertise when having her most cherished peice repaired. We were helped in a fast and friendly manner, in an upbeat environment. Ida was the sales rep who helped us and she did a darned good job, even cleaning the rings that we weren't having repaired. I left feeling great with lots of 'bling" back in my bling bling....and my wife was delighted with her repairs. The jeweler did an awesome job with a very very difficult upsize.....thanx so very much to you and this awesome team!!!!! Robbins Bros...you do great repairs too.

Jonathan says this about Robbins Bros.:
Laura did an awsome job and we made an excellent selection due to her help and knowledge! I will deffinitely recommend for people to come see Laura.

Heather says this about Robbins Bros.:
Dear Robbins Bros., I want to thank you for the wonderful service that was provided by your staff. Both my husband and I had a great experience with your company and will be sure to refer you. Again thank you for making our transition into married life an easy one. Mr.& Mrs. Solares

Alicia says this about Robbins Bros.:
We have had excellent experiences every time we visit Robbins Bros. Mabet Molina was helpful and accomodating-and extremely sweet! We appreciate the service and plan to return for our future needs:)

Louise says this about Robbins Bros.:
Lynette Vannoy helped us today and made a real effort to make sure we were 100% satisfied. She spent a lot of time and was very patient while we made up our minds. After our visit today we are very happy with our purchase and very glad we chose Robbins Bros.

Tania says this about Robbins Bros.:
Our consultant Mabet was very helpful and friendly. Never had a better experience buying jewelry. We definitely would come back and recommend Robbins Bros. to our friends.

Vanessa says this about Robbins Bros.:
Exceptional!!!! This is the only way to describe the customer service that my fiance and I receive every time we walk into the Fullerton Robin's Brothers location. My fiance purchased my engagement ring there so it only made sense to purchase our wedding bands there as well. However, he did not want the typical wedding band that one can find in the display case...he is a huge Superman fan and wanted a ring to show that he is my Superman as well. We worked with Diane Fox to help us design a ring that would make him happy. She was terrific! She showed patience, concern, compassion, and honesty. Having worked as a Customer Service Manager myself I am very aware of the way that I am treated when I am in a place of business. I constantly ask myself "would I hire that person?? Without a doubt I would have Diane as part of my team any day! From making sure that we were comfortable, never letting my coffee be empty, and ensuring that we left satisfied each and every visit she stopped at nothing to make sure that she was doing everything in her power to make our big day special. Thanks Diane...You are the best!

Elga says this about Robbins Bros.:
It was a good experience. Very helpful and knowledgable staff. Great magic tricks. We came in for one ring and walked out with two. Fun staff.

Coleen and Arick says this about Robbins Bros.:
Well, for years I had always heard the radio commercials with Skip & Steve, but until my fiance proposed to me on a friday morning this past December, I never had reason to visit a Robbins Bros... and I must say I was VERY impressed by the level of service that your store provided. Mabet Molina was more than helpful in the way she showed us the wedding bands we eventually selected. We were especially appreciative of the non pushy way in which Mabet helped us decide. I would definately recommend Robbins Bros. to all my friends when the time comes for them to get married. Thank you guys for all the help!

Iliana says this about Robbins Bros.:
Lynette went above and beyond in helping us find my new center dimond. She is kind, helpful and always attended to us with a smile!

Yolanda says this about Robbins Bros.:
I had a really plesant experience. Laura was very informative and patient with me. She made sure I understood the 4C's and that I was shown a variety of selection. I felt comfortable with her and the service I received. What I truly liked, was not feeling the pressure of purchasing a ring at that moment and understanding that it is a huge commitment. I do like that additional service of helping the customer find the perfect way to propose.

Miranda says this about Robbins Bros.:
Very pleasant experience working with Jen and Laura. They were very helpful and courteous. Also the atmosphere was nice.

Thomas says this about Robbins Bros.:
Skip, Steve, and To Whom It May Concern: My wife, Christina, and I wanted to take a few moments to share our recent experience with you. One of my closest of friends had recommended RB to me when I was first shopping for an engagement ring almost 9 years ago. He had told me that he had never experienced the kind of customer service, product quality, and cleanliness in a jewelry store before -- and he was right! I was "wowed" to say the Well, that was almost 9 years ago, and I am proud to say that EVERY piece of jewelry I have purchased for my wife has come from RB!! Her engagement ring, wedding band, wedding day jewelry (as my wedding gift to her), 1st anniversary ring, multiple necklaces, earrings, pearl sets, all leading up to this year's purchase of a right-hand ring AND a new wedding band. I would estimate I've spent approximately $20,000 with RB, and I continue to return for all the same reasons my friend had originally recommended to me. I wanted to comment that EVERY visit to the Fullerton location has led to an experience BEYOND my expectations, not to mention a very happy wife with the beautiful jewelry she's selected. Our recent visit, the first week of January, was no exception -- Cammy was so attentive to us, as this would be our first purchase of a diamond that exceeded 1 carat, set into a beautiful Enchante ring design. Not only did she spend various lengthy times with us, in person and on the phone, however, after our purchase, we arrived home, and my wife wasn't completely satisfied with the quality of diamond (its flaws seen by the eye) as she originally thought she was, and Cammy (I kid you not!!) told her on the phone to come right back to the store that same night so she could look for a new diamond. On this visit, and a previous one, Cammy stayed AFTER closing time to make sure we were satisfied with our experience, and NEVER made us feel rushed or an inconvenience to her or the staff. She loves people, and this shows through time and time again. Because of her, my wife is still talking about HOW MUCH SHE LOVES HER RING, which Cammy was quite instrumental in bringing to fruition! As though this were not enough, I needed Cammy's assistance with special payment arrangements, so my rewards credit card awarded me miles for the purchase, even though it would have to be done in two parts (as it exceeded my available credit line), and Cammy (and Lisa) were pleased to assist me with this while I was in another state on business. I can't say enough good things about this experience, which is truly only characteristic of EVERY visit we've had there since our first. We look forward to doing future business with RB, and just wanted to make sure that others knew what kind of a great job and representation of Skip and Steve Cammy and her staff are in Fullerton, California! Sincerely, Thomas

Margie says this about Robbins Bros.:
Laura was very helpful with the details and very personable. Lynette was also nice and had a great sense of humor.

Clint says this about Robbins Bros.:
I first came to Robbins Bros. in January of 2006 and I have come back on many other visits and I can honestly say that the Canoga Park location has excellent customer service. Everyone is always greeting you and offering their help. It's also a definte plus when they offer me beverages. Lynette Vannoy has been my Diamontologist throughout this entire experience and I couldn't ask for a better sales associate. I have had many questions and concerns, and she always answered them and was very patient with me. With her, I felt no pressure at all. Especially these past couple of weeks, she has been very helpful and attentive. With her, I was able to find the right diamond for my girlfriend. I am glad to have worked with her and look forward to continued relations with her in the future.

Christina says this about Robbins Bros.:
My fiance and I had a wonderful experience at the Dallas store this weekend. We were assisted by Letty, who was fantastic! She was warm, friendly, genuine, and she wasn't pushy in the least. We could tell she truly had our best interests at heart. The store was beautiful, the selection was vast, and everyone was nice, but Letty herself would be the reason I would return. Thank you so much for having such high quality of not only your rings, but also of your staff!!

Jean says this about Robbins Bros.:
The service was EXCELLENT and definitely not what we had expected. We didn't feel pressured or hounded, and we actually felt "special." Mabet Molina was our consultant and she was PHENOMENAL to work with. She definitely made the experience a lot more meaningful, and it was so much easier to become comfortable because of our similar experiences. We would like to thank her for the wonderful service and experience!

George says this about Robbins Bros.:
I want to thank Tanya Stafford for helping me with my engagement. She is amazing. I appreciate the professionalism, attention to detail, patience, knowledge and encouragement. When I brought my girlfriend in to look at diamonds we were clueless and I was nervous. She made us feel at home and she earned my trust quickly. I am an executive running a $50 million dollar company so I am slow to trust and my B.S. meter is always on guard. Tanya Stafford knew what she was talking about, gave me a comfort level and made my girlfriend feel special. I wish I had an employee as perfect as Tanya. She has a windsome personality, a high competence level with her job and well liked by others. I really believed that she was looking out for my best interest and I am a very loyal person in business and in life. She taught Margaret and I everything about diamonds, put up with our many questions and anxieties and in the end deserved the sale. I feel good about the ring and even better about my entire experience with Robbins Bros. I am getting engaged on Valentines Day in New York City and I'll be going into that setting with the confidence of having a great ring in hand. Also as important for me was the fun experience both shopping for the ring and making plans to popping the question. Thanks Robbins Bros.! George

Diamond says this about Robbins Bros.:
I just wanted to commend Antonio Garcia on his great customer service! My fiance and I went to the Fullerton store to fix a problem that had been troubling us with an engagement ring he purchased. I was very nervous about the situation because I didn't know how we would be treated. Antonio took the time with us to see to it that we were highly satisfied customers. He exceeded our expectations in fixing the problem, and I can honestly say I walked out of the store feeling like a huge burden had been lifted. Antonio took the time to listen to our story, which ultimately helped in creating a fair solution. In my opinion, this was an exemplary demonstration of how customer service should be - he should be so proud of himself for not judging us or disregarding us in any way. Thank you for your kindness, but most of all thank you for your respect.

Traci says this about Robbins Bros.:
My fiance and I were assisted by Mabet Molina today. The skill level she demonstrated while assisting us immediately gave us a comfort level that we were in the right store!! She did not make us feel nervous, rushed or compelled to buy something immediately. She was extremely patient and explained all details in buying the right ring. Her personality and warmth made us feel completely satisfied that we made the right decision by coming in to browse. She not only answered all our questions but guided us both to the right rings for each of us. We left tonight with the rings!! Marilyn K. also assisted in much of the financial aspects. Her delightful personality added fun and excitement to the whole process! It is very clear that the Robbins Bros. team is committed and dedicated to their customers. This is evident through the experience we had with Mabet and Marilyn. Thank you Robbins Bros. Traci and Craig.

ericka says this about Robbins Bros.:
Very excellent service, very pleased with the way Radames and Lynette showed me and my fiance the quality of the diamond and assured us we were in good hands. Thanks for helping and showing us exactly what we were looking for.

James says this about Robbins Bros.:
I recently purchased a replacement ring for my wife - she lost her original and was heartbroken. I got in touch with Shurla Smartt at your Mission Valley store in San Diego. She helped me to purchase a ring that my wife loves even better than the original, all while I was away on travel to Europe. Shurla went far above what I would expect from any retail sales person, following up both by email and phone, including calling me from her home phone to make sure I received the ring, which she sent to me via expres mail to ensure it arrived prior to the holidays. Overall, my customer experience was perhaps the best I've ever seen in a retail environment. Just wanted to pass that along. Best Regards, James

Lindsay and Mark says this about Robbins Bros.:
What a great Engagement experience! Mark went to the Fullerton store to purchase my engagement ring in November. After proposing in the Mexican Rivera, we returned to the store with a friend to help her look for her engagement ring. The staff knew Mark and the General Manager was so helpful in making sure she had a great experience at Robbins Bros. Thank you, my ring is amazing and I constantly receieve compliments about it!

Teri says this about Robbins Bros.:
My husband and I celebrated our tenth wedding anniversary this past New Year's Eve. He wanted to give me a beautiful anniversary ring that would become my new wedding ring. I was referred to Robbins Bros. by a friend who recently got engaged. As soon as we walked into the Mission Viejo store, we were immediately greeted and assigned a salesperson named Jenny. Jenny helped us pick out an absolutely beautiful ring! The service we received from Jenny was awesome! She was so patient and never rushed us as we made our decision. She seemed to know exactly the kind of ring I was looking for and was very professional and knowledgeable. We were in the store on the Friday before New Year's Eve, and my husband was able to pick up my ring on Sunday, which was New Year's Eve! Jenny made sure that the ring would be ready for me, even though the jewelers were very busy. I am extremely happy with our decision to buy my ring at Robbins Bros. and I highly recommend the Mission Viejo store! Ask for Jenny!

Patty says this about Robbins Bros.:
OMG! Jeff Schlafer was awesome! He really knew his stuff and made the engagement ring shopping experience an absolute dream! Unbelievable! Thank you!

Josh says this about Robbins Bros.:
I have nothing but great things to say about your Willowbrook location. Wow! What a great team you have working there. I first visited your location in November after shopping at some other "name" stores in the area, and the impression made by the team there was fantastic. We were greeted courteously with a smile (not the fake..."hey I want to sell you something" smile) and so were our twin 6-year old girls. We were welcomed in as a family. The girls had a place to watch TV and be "catered" to as my fiance and I had a chance to shop for her engagement ring. It was a gentleman named Chris (who unfortunately isn't there anymore) who took the time to educate us on the rings,diamonds, etc. We ended up spending around $2800 and I didn't once flinch at spending that kind of money because your store earned my trust and confidence. A week later my fiance noticed a flaw in the diamond that bothered her everytime she looked at it. We took the ring back and it was exchanged without any hassle. She was happy and so was I. We then came back and bought our wedding rings and met with a young lady named Melane Lozano. She got us our rings and listened to our engagement story and had a smile on her face the entire time. She was interested in us! This point was better proven by the fact when we returned from our wedding, there was a card from her congratulating us. She included the phrase "I'm glad I got to be a small portion of your journey..." That was wonderful and meant a lot to both of us that she took the time to listen, remember, and write us a congratulations. Thank you Melane! Then a small mishap on my part(I lost my wedding ring three weeks after the event). We came back to that location and again everyone recognized us and our girls. Even our girls recognized the people there and met them with the same smile and hugs. We repurchased the same ring (which was last night) and again, the same service that won me over the first time was there again. I cannot remember everyone's name that we know by face there and that is unfortunate because I would like you to call them all by name and tell them that they have done as a team cannot be measured in words. They have turned an otherwise dreadful jewlry shopping experience for me, into a wonderful event that I look forward to doing with my wife. I want them all to know that they treated me and my wife as people and not as a dollar sign. I was in sales for over seven years and I just hope that I was able to display the same kind of customer service that we experienced there. Please, please, please!!! Take the time to let them know with a phone call, conference call, whatever. I want them to hear the voice of the people who created this wonderful place telling them that they have a customer for life. Thank you from the bottom of my heart...Josh, Edris, Valerie and Alexis

Sergio says this about Robbins Bros.:
My Fiance Jessica and I went to just about every jewelry store we found in the mall, and we did find some good rings. However the level of service was not what I had expected. We heard how great Robbins Bros. was from my best friend who bought his ring and his wife's ring there too! We ended up going to your Fullerton store and from the moment we stepped in, the magic would not stop for us. We were immediately greeted and we were introduced to our sales person, I have never had such good service from ANY of the other stores we visited. But the service didn?t stop once we had bought our ring back in June of 2006, I took the ring back in early November to get it cleaned, and we were so amazed that the exact same level or service was given to us the second time around. I had bought a necklace at another store, and when I took the piece back for cleaning, they just dipped it in cleaning solution and gave it back. Needless to say I was not impressed!! When I took the ring back to the Fullerton store to get it cleaned, I was expecting the same service level, and once again I was just blown away by the service level I received from everyone at the store. When I the ring back I could have sworn it was brand new again, I was so shocked that I told the story of the necklace I had cleaned in the other store, and I was simply amazed when Darel Johnson simply took it from me and had it cleaned too, it was as if I had just bought it when I got it back!!! Never in my life would I have expected such caring and personal connection from ANY store. Needless to say I was so impressed, I submitted my resume in to see if I could be the one making peoples dreams come true! I would recommend Robbins Bros. to ANYONE! But don't take my word for it, see for yourselves!

Maricela says this about Robbins Bros.:
My husband bought my engagement and wedding ring from your Fullerton, CA store. I just want to say Thank You for not purchasing conflict diamonds. It's a good feeling knowing that the diamonds that were purchased for my eternal happiness didn't cost someone their life. I couldn't imagine what I would feel if I know the diamond that brings me so much happiness brought others so much pain and suffering. Thanks again for not buying conflict diamonds. Maricela

Drew says this about Robbins Bros.:
I came in there with my girlfriend on the night of 11-30-2006 and we had the best experience. We were instantly greeted and introduced to Sandra. She took great care of us. She took the time to explain everything to someone who knows nothing about rings. She is wonderful and will recommend her to all of our friends. Thank you Sandra!!! I am impressed by the level of service in your store. I work as a restaurant manager and wish that my crew were as courtious and sincere as yours. They really owned the experience for us.

Reidar says this about Robbins Bros.:
I have never had customer service like I experienced today when I visited your Robbins Bros. store in Mission Viejo. Our sales rep Jenny was amazing, she was very patient and listened well, and she found exactly what we wanted. We weren't even planning on buying a ring today but we were so comfortable with her and her service and it just seemed like she really cared about how we felt with our purchase. Overall I don't think I could've been more satisfied with the way my fiancee to be and I were treated. We looked around at a ton of other places and didn?t get the same feeling we did with Jenny at Robbins Bros. Thanks for everything and keep up the good work, I will recommend Robbins Bros. to anyone. I can't believe it... the commercials are true!!! I thought you were making it up...haha

Eva says this about Robbins Bros.:
I would just like to thank Robbins Bros. for the excellent customer service that we received. I was very flattered that we received the same customer service as any other couple, we were not judged based on our appearance or our age. My fiance and I were treated with the same respect the first time we walked in and every follow-up visit afterwards. I can't find the words to express exactly how we felt, but I can definitely say that we would recommend Robbins Bros. to any other happy couple. Thank you for your wanting to please customers, businesses now-a-days have lost focus of what really matters.... the customer!!!

Christina says this about Robbins Bros.:
This is without a doubt, the best jewelry store to buy an engagement ring from!!! I have such a gorgeous ring with an asscher for the center. My husband and I just purchased the ring from a wonderful most helpful diamond consultant, Jeff Schlafer. So if you ever go to the Baybrook store, ask for Jeff; I highly recommend him! The whole staff is so customer friendly and they are all so helpful and willing to answer any of your questions. I love the fact that they size your ring right there in plain view and you don't have to wait several weeks! My ring was picked out on Saturday and ready the next day, now that is what I call service! Another thing that I would like to mention is the great jewelry selection that they have to offer. You can find any style of earring or bracelet possible. The craftsmanship is magnificent. The prices are the best too along with their diamonds; believe me I know, I have shopped around! So to all the girls out their, get your guy to treat you right with a winning gift from RB!!!

John says this about Robbins Bros.:
Dear Robbins Bros., Hello. I would like to communicate that I had an exceptional experience at your Willowbrook store in Houston. Ronald Krc and Martin Hoover, among others, went above and beyond for me and I would like to express my gratitude. I was surprising my girlfriend with a ring, and I had some family diamonds of my own, so I needed a ring to be designed and made quickly so that I could propose according to schedule and maintain the surprise element. When we first worked with Ron I could immediately tell that he knew what he was doing, had good advice, and would be able to quickly and expertly help us turn these diamonds into a ring. He is an asset to your company and quite frankly is the reason we decided on Robbins Bros. and not another store. Once the ring was initially made, it didn't turn out exactly as I was thinking and Martin Hoover was key in remaking it just the way I wanted. The ring turned out perfect and my girlfriend was not only totally surprised but she thought the ring was perfect as well. Since we did not go ring shopping together, in order to truly surprise her, I was relying on your store to help me get something that she would really like, and they did. So thank you again, and please recognize these two employees in some way for their strong work. John Houston, TX

Monisha says this about Robbins Bros.:
I had one of the most wonderful experiences ever. I even included it in my engagement story. Thank you to the team in Montclair for their outstanding customer service. I felt welcomed from the moment I walked in. I recommend Robbins Bros. to anyone looking for a ring. You're not just a jewelry store. You make the customer feel like family.

KEITH says this about Robbins Bros.:
I visited you store on FM 1960 in Houston Texas this afternoon. I will have to say your store was the most proffesional place that I have ever been into in my life. Everyone of your employee's were very nice and excited to be there. Your company also offers fantastic programs that make the process a lot more enjoyable.

Lynda says this about Robbins Bros.:
My husband Richard and I really want to share our experience after visiting your Fullerton store today 9/16/06. We are celebrating our 10th anniversary: we really wanted to buy each other a special anniversary band. We have been very blessed during these 10 years: 2 healthy and precious children, health and happiness. However, our reality is that with a mortgage, day care expenses and other, we were on a budget. We don't have enough words to express our gratitude and awe about our salesperson, Lalita Jaswal! She was amazing! She listened to us, she showed exceptional patience. My husband found his ring after his 1st try! However, after a 1st round, I had selected 2 rings, but one was out of my league and I wasn't convinced about the other one. Lalita sensed my hesitation, and suggested to go around a 2nd time. But this time, she was better able to guide me, just because she listened to me so well the 1st time. I finally found a ring that I loved and we were comfortable with our final expense. Do I have to mention that while we were in your store for 2 hours, our kids (ages 6 and 4) were with us, but were busy the whole time? The store had this nice room with a TV, drinks and toys. They had so much fun that our son didn't really want to leave! We asked to speak with the GM, Cami, to praise Lalita and share our experience. Cami was equally nice and attentive. Well, your ads on the radio are absolutely true: your customer service is impeccable, we never felt pressured for a second and ended up utterly pleased with our purchase. We will share this with everyone we know. Thank you, thank you, thank you! Richard and Lynda

Pamela says this about Robbins Bros.:
I want to thank you for hiring such a wonderful person at your San Diego store, Shurla Smart. She was so helpful and so sweet, she made the whole process much easier than I expected. My situation was interesting since my fiancee was in a different country and we had a hard time figuring out his sizing because where he lives the numbers are different. Anyways our love story started over 23 years ago when we were teenagers. We liked each other very much but we were so shy neither one of us said anything to each other plus being from a hispanic family we grew up "thinking" we were cousins. We've known each other since we were 7 years old. But we liked each other as teens, I was 16 and he 17. Then 23 years later I returned to Bolivia (which is where he and all my family is from) I went on this trip with my parents as a break from life and ran into him. It was a complete shock and total surprise that we would run into each other and we were inseparable since that day. He asked me to marry him 5 days later and on July 15, 2006 we tied the knot. I want to send you a photo of the rings because I had the photographer take a picture exclusively to share with your company because the rings have received nothing but compliments. EVERYWHERE I go I am told that my rings are beautiful and elegant and he is complimented on his simple style as well. We love the rings. I am not exaggerating when I say that EVERYWHERE I go I receive compliments. I almost get embarrassed because I hear how beautiful they are, so often. Thank you for making the final touch the most beautiful and having a wonderful sales representative. She is great. Thank you. Pamela and Raul

Ray says this about Robbins Bros.:
I wanted to put in big thank you to Matt Forsythe. My wife Carla and I arrived at the Fullerton store at 7:04 PM and the store had closed and customers were being let out individually. We started to walk away and Matt asked if we needed our rings cleaned. We had our blue ring books in hand that probably gave that away. Make a long story short he took our rings back in after signing our books and cleaned our rings! Thank you again for the extra effort Matt. The ring cleaning was done very well also not as if it was done in a hurry due to after closing time. Happy Ring Store experience! Ray

Tanya says this about Robbins Bros.:
I want to thank the associates in your San Diego CA store. They were all so very helpful in finding the perfect ring for my husband and I. They also picked out rings they suited us and our budget as well. I would recomend this store to anyone!! Thanks for all of the wonderful help.

Joni says this about Robbins Bros.:
My fiance, Robert, and I were planning a small Las Vegas wedding, and we purchased our wedding bands from your store. Your sales associate, David DeGuzman, was very friendly and helpful in assisting us to find the "right" wedding bands for our budget. We were both pleasantly surprised with all the "extras" that came with our purchase. The Wedding Planner book is an absolute godsend! Having one place to keep all my wedding stuff makes it so much easier for me. As the big day (8-12) gets closer, I'm finding myself to be more scatterbrained than usual, but with the Planner and your online calendar, I feel a little more confident that everything is getting done properly and on time. I also like the fact that I can make my own printouts of the pages that I need extra copies of. When we're ready to get a diamond ring, I guarantee that we'll be back! Sincerely, Joni

Raymond says this about Robbins Bros.:
My fiancee and I had dated when we were younger--20 years old- back in 1997, well after about a year or so of dating and some serious thoughts about marriage- she and I had to go our seperate ways; call it the indescretion of youth. Roll forward to November 2005; I was browsing my Myspace site when I came across a personal message from someone with the same name as my long lost ex. I reply and the next thing you know, it's 97 all over again. Well, long story short, she and I plan on getting married on her birthday on July 29th. We had gone to Robbins Bros. about two months ago to get an idea of what we wanted to buy ring wise, and here we are now happily engaged, waiting on the big day to come around. We were very pleased by the service and the relaxed atmosphere of the store. None of the sales associates were pressuring us into a buy, instead they allowed us to browse at our own pace.

Richard says this about Robbins Bros.:
Thanks so much for everything. Robbins Bros. made the most terrifying thing in my life a very pleasant and fulfilling experience. The sales staff was quite friendly and helpful. The selection was the best I'd seen in any stores. The ring I got I can honestly say, I will never see on another woman's hand. It's so unique and beautiful just like my future wife. The little sayings around the store, the sports on the TV, and all the amenities that come with the experience, was all worth it. I had never thought buying something so expensive would feel so right and that's thanks to Robbins Bros. Now I am engaged as of March 18, 2006. I proposed by having a painter design a painting with the proposal and the first poem I ever wrote my fiance into the painting. Then a wonderful gallery owner (Hooks Epstein Gallery) allowed me to place the painting in the gallery since my fiance loves art. Then we went throught the gallery with all our friends under the ruse of a gallery opening of the woman who made our painting. The last painting was hers. Needless to say she said yes and still tears up when she talks about the ring and the proposal. Now if I could have stopped shaking enough to realize I had put the ring on her right hand on accident!! Anyway, thanks so much! We're planning our wedding for next May! We'll be back in the store for help! Sincerely, RJ

Tori says this about Robbins Bros.:
Thank you so much for your low-pressure, friendly sales approach! The store was such a pleasure to visit, and I now plan to tell my boyfriend the ring I want is available only at Robbins Bros.! I came in only for a few minutes, to see a ring I had seen online, and the staff was wonderfully accommodating. Thanks again, and God Bless.

Margit says this about Robbins Bros.:
I was having the worst day today, and to top it off, had bent the platinum prong holding the diamond of my engagement ring in place. I've been married for 3 years, but my husband bought the ring at Robbins Bros., and so I went to the Glendale store with my two kids in tow to see if I could get it fixed. Everyone in the store was so polite, and helpful! From the moment I stepped inside the door, they made me feel as though getting me and my two toddlers in and out of the shop in less than ten minutes was entirely for MY benefit, and not because I might scare off potential newlyweds (just kidding). They fixed my ring quickly and beautifully, and everyone in the store had a smile for me. Thank you! It turned my whole day around.

Greg says this about Robbins Bros.:
The service at Robbins Bros is outstanding. The customer service is great and products are even better. I am always welcomed when I take my wife and my rings to get cleaned. There's never been a problem. One employee noticed that a diamond was missing from my wife's ring. It was replaced with no problem and free! I would really recommend Robbins Bros. to anyone. Great job all around!

Shelly says this about Robbins Bros.:
I never write these things but I just have to! I'll start off by stating that my fiance and I went into your store, as my fiance wanted me to pick out the ring before he proposed. I was horrified about picking such a beautiful piece of jewelry and forever worrying about losing it. However, once I met Vic (the salesman) it was bliss from then on. He was so helpful and knowledgeable; he almost made it easy. However, when my fiance went to pick the ring up, he thought it looked discolored (he is a little anal). I would have been fine with it, but he took it back. Your sales staff was absolutely AMAZING!! Vic came in on his day off just to make sure another diamond was found that was satisfactory to my fiance. He was going to propose to me the very next day so he needed the ring ASAP. Your store had someone physically go pick it up and bring it to the Conaga Park store. My fiance loved it! I personally can't believe that your sales people went to such great lengths to satisfy my fiance. It is SO rare these days to have that kind of service and that is why I am writing this. I am planning on going back to get my wedding set and I don't even live in CA anymore. However, I have shared this experience with everyone I know and I have already had two of my closest friends buy rings from you with the same great salesmanship as my fiance and I experienced. We are planning on seeing you all this month to pick out more jewelry. Thanks for all that you do and a special thanks to Vic at the Canoga Park store. We REALLY appreciated all that he did. Thanks again, Shelly

Christopher says this about Robbins Bros.:
I had been looking at engagement rings and I heard your ad on a radio station, so I put the purchase off till I could get into your store. I couldn't wait until your Baybrook store opened. Due to the hurricanes (Katrina & Rita), I didn't have much of a choice. Once your store opened I made a trip out to the store. Bobby Shah was the person who helped me go through the process of picking out the ring and then the stone. Bobby took me through all of the informative steps on the 4 C's. Once we had gone through them, he sort of quizzed me. He pulled out some stones in the range that I was looking for and asked me what I thought they might be on the 4 C's chart. I didn't do too bad; must have had a good teacher. Picking out the ring was the easy part. I had been playing on your website for a couple of months, and already had one in mind. The hard part was picking the perfect stone, a princess cut, for my princess. I looked at several stones and hadn't seen anything that really caught my eye. Bobby pulled out a couple more stones, and there it was, "THE ONE". It was a little more than what I wanted to spend, but it is a symbol of how much I love her. So, needless to say, I got engaged the next day (11/12/05). It was such a wonderful day. Bobby Shah was so very helpful and informative. He let me make my own decisions and only gave me options or suggestions on what I could do. At no time did I ever feel pressured to buy anything, and that's what I really loved about my visit to Robbins Bros. Thank you Bobby Shah and the entire Robbins Bros. team. Chris Houston, TX

TONI says this about Robbins Bros.:
Well my son, Jason, went to your store in Montclair. He was given so much info and so much help on everything you could know about rings and diamonds, that when he did bring home the ring for his girlfriend, it was the most beautiful ring I have ever seen. The little box lit up; Jason needed that when he was in Maui with us on vacation. It was great on the beach; Stef did not know what was going on when we got her down to the beach. It was dark and my son Jason got on one knee and asked her to marry him with this little box with a light, it was just breath taking. Yes, Stef said yes, so thank you so much for helping him. Toni

Sara says this about Robbins Bros.:
I would like to tell you how nice our experience was with your store and your staff. My boyfriend and I are from Santa Maria and were in the area visiting family. We didn't plan to stop, but were very surprised and happy when we found the perfect ring. We ended up buying the ring that day and three days later were engaged. Your staff was so friendly and helpful. The experience overall was absolutely amazing. Thank you very much!

Ricki says this about Robbins Bros.:
I just wanted to express my appreciation for the wonderful customer service Robbins Bros. provides! When shopping for the perfect ring (both "window" shopping and when seriously shopping), my fiance and I visited the Canoga Park store multiple times. Each time, your entire staff was courteous, helpful and provided us with superior service. A very special thank you to Jen Griffin! We had the pleasure of working with her on our very first visit, and were fortunate to have her assistance each time we were in the store. She is extremely knowledgeable and professional. When we were ready to make the "big" purchase, she assisted us with creating the perfect ring and went above and beyond to insure our satisfaction. Thank you Jen! You were so wonderful and we will be back to see you for our future purchases.

yvonne says this about Robbins Bros.:
Me and my boyfriend were looking around for an engagement ring on 6/16/05. We had gone to the Galleria and walked around in a couple of jewlery stores. Everytime we would go into a store the salesperson would try to get us to buy the most expensive ring. He was ready to go home but I wanted to go to Robbins Bros. So he said ok and we headed over there. I told him ok I am going to walk in there and tell them what our budget is because we are in the process of buying a house. Sedary Hu was the salesperson that helped us. I let her know what we were looking for and in what price range and she automatically showed us rings in our price range. No questions asked. She was a very, very professional and friendly sales person. I was in shock. We were just looking around at prices and trying to see what we both liked and we fell in love with a pear shaped 1/2 diamoned ring. Something decent and affordable. My fiance just looked at me when I had it on my finger and told Sedary he would buy it. She had tears in her eyes more than I did. She told us that we made her day. I think she was more in shock that I didn't want a 1 or 5 ct ring. I prefer a house I told her and she was so genuine about everything. I am definantly going back to buy our wedding bands. Sedary is a great asset to your company. Good Job.

Jessica says this about Robbins Bros.:
Hi Skip and Steve (or, the Robbins Bros. team)! I just wanted to express my appreciation for your stores. A while ago, my boyfriend and I went into the Torrance Robbins Bros. store to get some ideas and try to find out how much we're going to need to start saving up for my dream ring! hehe. What I was most pleased with was the fact that every person we spoke to there was incredibly helpful, answered all of our questions, and NEVER tried to force us into buying immediately, as we explained that we were not yet ready to buy anything. I've got the business cards of the salespeople that we spoke to saved so that in a couple more months when we're ready to make our purchase, we can talk to the same great people. Bravo on hiring such a great team of people, and thank you for making the process so stress-free and enjoyable! Keep up the good work! ~Jessica

David says this about Robbins Bros.:
I just wanted to take the time to say thank you for providing an excellent experience. I recently bought an engagement ring for my girlfriend from your Canoga Park store. Jen Griffin assisted my girlfriend and I in picking out the ring, and answered every question we had. She was absolutely excellent. Her service was so good, I would not consider ever going anywhere else for jewelry. She made us feel as if we truly made a new friend. She was very knowledgeable and patient, and really cared that we got exactly what we wanted. We will definitely be back for the next purchase. David

Kristina says this about Robbins Bros.:
I just wanted to take the time to let you know about the excellent service I received from Tracey Lyles at your corporate office. I had RSVP'd to an in-store event and she emailed me back to confirm that she had recieved my request and continued to email me back answers to my numerous questions. She was extremely polite, helpful and demonstrated exactly what the meaning of customer service is. I applaud you on keeping your customer service standards so high and that is why I will continue to refer all my friends to your business! Thank you again. You guys truly are THE BEST!!!

Tyler says this about Robbins Bros.:
I just wanted to let you know that I had a wonderful experience at your San Diego store. Specifically, my partner and I interacted with Shurla. She was very receptive to our needs and made us feel very comfortable. We had not gone into the store with the intention to buy, yet her outstanding service really made us want to purchase from her. We spent just over $4000 and were very satisfied! Thanks for a great staff member and a great experience! Tyler

Joe says this about Robbins Bros.:
Hi there, I recently last year and this current year had the wonderful experience of purchasing an engagement ring and wedding band ring for me and my partner. Me and my partner Bob had the great opportunity of working with (in my opinon) the sales associate Joy Wade who made the whole experience very easy, enjoyable and most of all welcoming. I know gay weddings/engagements are not as common at Robbins Bros., however Joy and Robbins Bros. made everything as enjoyable as it could be. I just wanted to personally thank Robbins Bros. and Joy Wade for our fortuante and happy experience at Robbins Bros. Thank you again, Joe

Janice says this about Robbins Bros.:
My husband and I have been married for almost two years now and after awhile I noticed the prongs in my ring were badly bent. After debating where to get it fixed we decided on the Montclair Plaza thinking it would be cheaper. We visited Samuel Jewelers and thank God the jeweler wasn't there. They wanted to charge $70 to have it repaired. We wanted to have it fixed the same day so we thought about your store. My husband and I were greeted kindly and were told a customer service rep. would be with us shortly. We looked around the store and a kind young man asked us if we wanted something to drink. After telling him we would like to have a quote on how much it would cost to fix the ring, he said it would just be a moment. A few minutes went by and he came back out with my ring fixed, shiny and ready to go. I was in shock and asked him how much it would cost and he kindly said, "Don't worry about it". He then told me the prongs on my ring were not in bad shape and we were very ecstatic. We didn't expect that kind of customer service and we were very grateful. You definitely earned a customer for life. Sincerely, Jose and Janice

Daniel says this about Robbins Bros.:
I bought my wife her wedding ring in November of 2000 at your Montclair location. I have to tell you, your employees at this location treated me like I was a KING. I told them what my price range was, and they helped me find the perfect ring. I wasn't treated any different, than if I was buying your most expensive ring. Still to this date, I get great service when taking the rings in for their 6 month check-up. Just wanted to let you know your Montclair location employees are great. Daniel and Martha

Valyrie says this about Robbins Bros.:
My fiance Chris bought my ring at the store in Canoga park. The proposal came out of left field and I was THRILLED. To be honest I have never owned a diamond ring before. He bought me a beautiful diamond bracelet for Xmas but the Solitaire Echo cut diamond he purchased there is the most exquisite ring I have ever seen. He proposed at the top point of the mountain where our cabin sits in the Sequoias. The day couldn't have been any more perfect. He got the ring too big (he sized it from a ring I stopped wearing because I have lost weight) and Robbins Bros. was so wonderful when we went in to have it sized. Jen took care of us, in the same wonderful excited manner she took care of Chris when he bought the ring. The store is full of helpful, experienced staff and Jen was the best. It had been over a month since Chris purchased the ring, but Jen knew him immediately when we walked thru the door. That is Fabulous Customer service. Thank You Robbins Bros. for a great experience. Sincerely, Valyrie

Jessica says this about Robbins Bros.:
I would just like to let you know about my wonderful shopping experience at Robbins Bros. I visited the store in Torrance last night (3/9) with my husband looking for an anniversary ring. We were greeted and assisted by Sedary Hu. She was so helpful and her down-to-earth personality was quite refreshing in a salesperson. She took absolute perfect care of us. Normally I dread shopping with my husband of 20 years. However, this was one of the most pleasant and fun shopping experiences I have every had with him. And I owe it all to her. Thank you and keep up the good work!

Leigh-ann says this about Robbins Bros.:
When John and I came into your Glendale location last week, I was expecting to spend the entire day and end with an idea of what I wanted my ring to be. I always had a rough idea of what I wanted, but never found "it", that exact ring I could love the rest of my life. Your associate, Maria, took incredible care of us. She listened to my concerns, likes and dislikes, and came back with the exact ring I described. I was satisfied. I thought I had found my ring. Maria could see that I wasn't 100% happy, so she suggested I look at a few more. She then came back with "IT", the ring that was meant to be mine. The ring that I never knew I wanted. From the moment I saw it, I knew it was meant to be. Maria took an experience that could have been stressful and made it a true joy. We ended up getting an engagement ring for John, too. Why should I have all the fun? Thanks to Maria, and thanks to Robbins Bros.!

Grant & Karen says this about Robbins Bros.:
My girlfriend and I recently purchased a beautiful diamond engagement ring from your store. I can only say that we were blown away at the whole experience. It was magnificent. The whole four hour experience was a whirlwind of excitement and fun and now a day after reflecting on our experience, we realize how lucky we were in what is one of the most special days of our lives. Susan Wise was our partner through the whole experience. She was beyond nice and sweet and helpful. Other staff in the store also made us feel so warm and welcomed and enhanced the enitre experience. We could talk forever on how great the experience was for us, it only solidified our love for one another and made the excitement of getting engaged unbearable. We are so happy that we visited your store and so thankful for the staff's patience and caring attitude. Susan beyond all was extraordinary and made the entire process wonderful. Thanks to her and everyone in the store. We wish we could do the experience over again, but are only getting married one time. We are so so happy and just so grateful for how well this experience went. Thank you very much, Grant and Karen.

Marilyn says this about Robbins Bros.:
I took my 24 year old engagement ring to to have it checked for loose prongs. Robert Butler, the assistant manager of the store had it checked for me. I was sure it would need repairs but he assured me it was fine, and he even had it cleaned and polished for me with no charge. Thanks so much for your great service!

Dean says this about Robbins Bros.:
My soon to fiance' and I had a pleasant and wonderful experience at Robbins Bros. With the help of one of your best sales associates, Susan Wise, we were able to purchase the best symbol of love that any couple could own. Not only did Susan provide us with excellent customer service, she helped us choose the most brilliant diamond anyone could have. She was very patient and had absolute knowledge. When it was time to close, not only was Susan accomodating with our presence, she provided us with refreshments and dinner for two. We could not have had a better experience in choosing a symbol of our love and affection. Thank you Robbins Bros. and Susan for making our journey to love and unity a memorable one.

Elaine says this about Robbins Bros.:
While I did not go to Robbins Bros. to buy an engagement or wedding ring, I was amazed at the quality of service shown me at the Montclair location. I entered the store with a very low budget and the intention of finding a christmas present for my boyfriend. I was amazed at the selection of rings within my price range and how nice the staff was. I left the store with a beautiful white gold ring engraved with our names and the year. I assume he loved the ring as he wears it on a chain around his neck every day.

Charles and Frances says this about Robbins Bros.:
On Sept. 11, 2004 my fiance and I went to the Robbins Bros. in Fullerton. Mr. Anthony Corral and Ron Jackson were extremely helpful, friendly, courteous, and knowledgeable. The whole store staff was great and far better then the mall jewelry stores. The selection was awesome, the prices very competitive, and the quality of the diamonds and the bands are excellent. Thank you, Charles and Frances

Christina says this about Robbins Bros.:
My fiance and I visited you store on Topanga Cyn. Blvd. with my mom, and when we walked in our first thought was, oh my god, we have just walked into a car dealership. We were introduced to Rudy. Within 2 minutes he has us laughing and feeling great. I found my dream ring, my fiance found his dream ring, and the service was WONDERFUL!!!! We have told everyone we know about your store and said if you are getting engaged this is where you have to go, and we live in Arizona. We just want to thank you for employing wonderful outgoing people who do a wonderful job. Thank you, Christina

Kristin says this about Robbins Bros.:
My boyfriend and I went to the Robbins Bros. store in Fullerton recently and it was a wonderful experience. Other jewelry stores have pushy sales people and your representatives were nothing like that. Normally my boyfriend hates jewelry shopping because the sales people think he's too young to buy anything there and this store gave him a complete turn around, he was smiling and excited to go back for my ring this summer. I was also very happy to note that even though we are young, both not quite 20 yet, not one person treated us like we were just kids playing in an upscale candy store. I would just like to let everyone working there know that these two "kids" greatly appreciate their professionalism and willingness to help. Thank you, James and Kristin

Richard & Dorothy says this about Robbins Bros.:
Dear Skip and Steve: We recently purchased our engagement ring and wedding rings at your Glendale Store. We wanted to express our gratitude to your sales Manager David Lee. He was very friendly and helpful. Mr. Lee was able to understand our needs and provided us with the exact information we asked for without the negative experience of a sales person. Mr. Lee was courteous and polite. We were very impressed by his genuine concern to help us. His sincerity allowed us to trust his opinion and advice. In summary, we would like to take this opportunity to command and thank Mr. Lee. We would truly appreciate it if you would thank him for us. Sincerely, Richard & Dorothy

Jackie says this about Robbins Bros.:
I went into the Canoga Park Robbins Bros. to ask a question about my ring (not purchased at Robbins Bros.) and I was treated like I just spent $100,000 in the store. Everyone was so pleasant, they didn't care that I didn't get my ring there. I will definitely be going back to pick out my wedding band and my fiances band.

Beth says this about Robbins Bros.:
Our story is just a little different. I am in a relationship with a women and I wanted to get her a beautiful ring. So I went to a regular jewerly store and when I told them who and what it was for, I recieved a great deal of problems from them. All the way of them telling me how they will help me, but they are not in favor of my life. Needless, to say I was afraid to enter into your store, but my fears were put to rest the moment the first person said hello to me. The sales rep. that helps us was Blanca in the Monteclair store. Everyone in the store is great, but she is the best. She made us feel accepted in the store, and making sure that we got the best in ring quality to diamond. She took so much time with us to make sure we were happy. The service was just unbelievable. Blanca and the staff of the Robbins Bros. Montclair Store treated us like we were there most important clients. I can't praise this store and Blanca enough for all there help and kindness. Thank you...Sincerely, Beth & Veronica

Dan says this about Robbins Bros.:
I have been working with Buddy Le in your Canoga Park store and he has been exceptional. I purchased the original ring from a different Sales Representative and had some issues to work out regarding an exchange and Buddy jumped right in. Being in sales myself I have a firm appreciation for the fact that time is money and Buddy has been so helpful and generous with his time even though he didn't get credit for the sale. I will send friends to see him. Thanks Buddy!

Amanda says this about Robbins Bros.:
I have been nothing but amazed and impressed at the service I have received at your Montclair location. My fiance picked my ring out, and we went back together to decide on bands, and your consultant, Ely, was fantastic. She has impeccable customer service, and really went out of her way to assist us in making the perfect choice together. As a manager in customer service, I wish to have a store full of employees with her attitude, initiative, and expertise. I just wanted you to know that you have a wonderful sales associate who made us feel very welcome and comfortable in your store. Thank you!!!

Caroline says this about Robbins Bros.:
I would just like to say that Robbins Bros. is the best place to purchase any jewlery. I love the engagement ring my fiance bought for me. The diamond quality of the rings at Robbins Bros. are the clearest and very beautiful.

Kristi says this about Robbins Bros.:
I would just like to thank Ryan at the Torrance Store. He was excellent. He made my fiance and I very comfortable and explained everything to us carefully. I am truly enjoying my engagement ring. It is so beautiful. Thank you Ryan!

Maeleen says this about Robbins Bros.:
Skip & Steve: My past experience with Danny Smith in your San Diego store was magnificent. My husband was getting shipped out to Iraq and we rushed to get married. When we visited your store, Danny did everything he could do find us rings within our budget. The day we visited your store was the day of our wedding and he did everything he could to have the rings ready for us. (I know last minute shopping.) Our wedding was nice, and I have a beautiful ring. My husband has since returned safely from Iraq. Thank you, Maeleen

Michael says this about Robbins Bros.:
I just wanted to let you know that the Montclair store has been extremely customer friendly and that's what makes a buisiness work. I had my wife's ring fixed as she had lost a diamond, and I got there a little after closing. Rather than turn me away, they unlocked the door and helped me pick up the ring. They went the extra mile. I appreciate all the hard work that the employees do there for the customer and that is why I purchased my wife's engagement ring, and both of our wedding rings there. Your service is top notch. I would recommend Robbins Bros. to anyone looking for any type of jewelry, whether it be an engagement ring, wedding rings, bracelets or necklaces. Thanks again Robbins Bros.

Stephanie says this about Robbins Bros.:
Dear Skip and Steve, I just wanted to let you know what great experiences I've had at Robbins Bros. over the past year. My fiance purchased my engagement ring in January 2003 at the Montclair location. The people who helped us were so professional, they were able to completely distract me while my fiance purchased the ring. I had absolutely no idea what was going on and when he proposed a few weeks later on Valentine's Day, I was completely surprised. I visited the Fullerton store last November to pick out my wedding band, and I ended up changing my engagement ring setting as well to a matching set. My salesperson, Prentice, was so helpful and spent a lot of time with me helping me find the style I wanted, in my price range. We were able to special order the ring to fit me (I have very small fingers) and it came in very quickly. My best experience at Robbins Bros. happened just a few days ago. Unfortunately the ring that I had special ordered irritated my overly sensitive fingers because of the style of the prongs. The ring would have been fine for a person with larger fingers. Although I loved the ring, I realized that it wouldn't be right for me to wear for the rest of my life, and so I decided to do an exchange. I went back to the Fullerton store just a few days ago, and was helped by a man named Ron Jackson. He was the best. He completely understood that I was upset because I had to part with the ring that I loved, and he spent an hour and a half with me selecting a ring that I loved even more! They were able to size it for me by the next day so I didn't have to go "ringless" for very long at all. I am so happy with my new engagement ring and wedding band. I couldn't be happier. I also wanted to thank all the other people in the store that helped me, from the greeters to the people in the office. They are always so nice and are very professional. They make a potientally stressful situation pleasant. Thank you for your quality merchandise, great service, and generous return policy and guarantees. I will definitely be back in a few months to purchase my fiance's wedding ring. Sincerely, Stephanie

Drew says this about Robbins Bros.:
I've been meaning to do this but I never had the time. I would like to mention to you guys that our first experience at Robbins Bros. was great! We had our first visit sometime last year and we received help from Allison. We became close as far as more than just buyer/seller. Allison has been really great to us. I recently just purchased a Christmas gift for my fiance. I had no idea what to get her, so I called Allison. I told her my range of budget, & set up an appt. By the time I got to her store, it was only a matter of 1/2 hour or so and I had already decided what to get her. Allison was very prepared and still kept her professionalism. I am looking forward to paying more visits to her store in Fullerton. Sincerely, Drew & Lucy.

Michael says this about Robbins Bros.:
Dear Skip & Steve: On behalf of my fiance Lori and I, we wanted to take a moment to thank you for having the experience of having Ms. Jen Griffin in your Canoga Park store take care of both our Engagement and Christmas shopping needs this year. I have meet very few sales people like Jen that can be trusting, considerate, and be passionately successful about sales work. I was very reluctant to trust anyone to redo a family ring given to me as gift from my mother to re-create into an engagement ring and wedding band for my fiance Lori. From the start of our arrival at Robbins Bros. my fiance Lori and I felt Jen was perfect in providing us the information and service we needed for looking at your many platinum bands. She answered all our questions and never rushed or pressured us to make a decision. Lori and I both originally wanted to purchase a Jeff Cooper rign design, but we could not use all the stones in our ring in their designs. Jen's solution was to take a moment to put us in touch with your head-designer Chris,at your Canoga Park store. He helped us design our own creation! It was a platinum ring and matching band. Our design held a total of 28 small channel set diamonds that high-lighted and beautifully surrounded the setting of a 1.2 Emerald-cut center stone. When Lori's ring was done we were amazed at the beauty of the ring design and brilliance of the stones your work showcased! Jen never missed a step along the way making sure our Engagement Website and Wedding Planning info was complete and up and running. The cost of making our own dream ring for Lori proved such a cost saver that we were also able to buy my wedding band. We chose a Jeff Cooper matte finished platinum band for my ring. We were able to customize my Jeff Cooper band with a pattern of small diamonds set throughout the ring. Jen and your designers truly gave us 3 one of a kind rings that we will never forget. In going beyond the call of duty, Jen later took a few moments to help pick out a pendant from your catalog at your store as a Christmas Gift for my sister. We used most of the left over stones from the original ring to again create a unique gift for my sister. I am sure Jen lost plenty of chances to sell other enagagement rings for more money while I shopped for this little gift for my sister. The fact that she took this time to help me create a small inexpensive gift for my sister that was special and unique, really told us what a special person she is to have working at your Canoga Park Store. Both Lori and I plan and hope to see Jen for anniversary or other jewerly gift needs that may arise for us in the future. Thank you again for the time to provide you both with this little missive that lets both of you know how impressed we are that such a fantastic & beautiful person works for your organization. Our Best Wishes for the Holidays! Michael & Lori

Loc says this about Robbins Bros.:
Dear Skip & Steve, I wanted to take this opportunity to thank Robbins Bros. for the engagement ring I recently purchased, and to give recognition to two extremely wonderful associates at your Canoga Park store: Shelley Bric and Annie Tang. I would like to express my appreciation of the hard work, dedication, and commitment that these two ladies have shown me, and for the quality of the final product that was second to none. In retrospect, I was a little difficult, with a multitude of specific requests regarding the center stone, setting, and channel-set diamonds; no matter how minor the request was, the ring came out perfectly the way I envisioned it. No detail was left out. And when things didn?t go as smoothly as anticipated (the center stone was a little hard to find), Shelley and Annie made sure that I was aware of the situation at all times with phone calls and even after hour emails. The level of customer service I received was by far the best I have ever received from any retailer, let alone a jeweler. Finally, I?d like to finish with a special thanks to Chris the Master Jeweler that fashioned the Ring. I neglected to catch his last name, but he did a marvelous job putting to form my ideas and drawings. A little redundant at this point but: thank you, thank you, and thank you. This was a once in a lifetime experience, and your knowledgeable and courteous staff made it a wonderful one. Best Regards, -Loc

Lisa says this about Robbins Bros.:
Chris Bitar is my hero!!! I came into your store on Friday, October 17th to have my wedding ring cut off my finger...as I had an accident with a file cabinet in my office which left me with my ring smashed against my finger. They cut the ring from my finger...a Simon G design...which was basically ruined. Merecedes gave the ring to Chris Bitar, master jeweler, and he performed a miracle. My ring was ready two days later...and looks like new! I can promise you this, I will buy ALL my jewelry from Robbins Bros. from now on...and make sure my husband and daughter does too. Chris is awesome...and so was Merecedes. You have a great team. Your grateful customer, Lisa

Richard says this about Robbins Bros.:
Greetings. Just wanted to compliment the staff at your Mission Viejo store and especially Sharon for her creativity and customer service. I purchased an anniversary band on Tuesday and requested it to be ready today. There was an oversight on the paper work and the ring was scheduled to be ready next week. The catch is my anniversary is tomorrow and the only time I had available to pick up the ring was today during my lunch hour. Sharon got the ring sized and delivered it to my office since I was unable to wait for it to be finished. What was heading down the path of being an unfavorable customer experience turned out to be a great testimate to what your company projects in your marketing and brand development program.... Great Customer Service. Thank you. Richard

Jackie says this about Robbins Bros.:
I just wanted to say that Mark Silver is a wonderful guy to have working for you in your Fullerton store and he really treated us like "royalty". I will definately refer everyone I know to you guys just because of him. This was the best service I ever received anywhere and felt like he was doing it becasue he really wanted to, not needed to. He made our engagement a whole lot better!

Mark says this about Robbins Bros.:
A couple of years after getting our engagement ring from you, I wanted to buy my wife a gift in celebration of the birth of our first child! She likes the symbolism of birthstones, but the baby was due in early September, which meant that there was a pretty good likelihood she'd be born in August. So the folks at your Torrance location helped me set up a deal whereby I would order both a peridot and a sapphire, as well as a pendant mount and chain, and let me call to tell them to mount one stone and return the other. Well, Lura was born in September, so yesterday I gave my wife the sapphire pendant, which she loves! I'd like to offer my thanks to all the people at the Torrance store (Arturo started the ball rolling, but several others worked with me too) who helped me give her a very special gift for a very special occasion.

Chris says this about Robbins Bros.:
Daniel the manager at the Canoga Park store should be commended for helping me out in a tough situation. I purchased a ring for my fiancee and according to the grading report there should have been no visible inclusions. When I picked up the ring I was so excited I never checked closely. Then I gave her the ring she said yes and a couple days later we noticed a tiny "spot". I brought it in and showed Daniel and he had it cleaned and confirmed it was an inclusion. He was very apologetic and he immediately started searching the company data base to find me another stone. After an exhaustive search and what I'm sure was a number of phone calls he showed me 5 or 6 certifications on other stones from other locations that he was willing to have brought in for me to see and he showed me the one that he had on site. We looked at it together carefully and I told him I'd talk to my fiance and let him know what we wanted to do. The other hitch is we are leaving town to go see her family tomorrow morning. I called Daniel this morning and told him we would like the stone he had in the store. He will have it ready for me as I leave work (same day) along with fixing the size of the ring itself. You have no idea how important this was to me and how appreciative I am for Daniel's efforts. You have made a great decision hiring him at that store he's the kind of person you reccomend friends and family members to go see when it is their time to purchase an engagement ring. Because of Daniel Decker you have a customer and referral source for life! Thank you, Chris

Michelle says this about Robbins Bros.:
I?m writing to let know how wonderful Arick in your Canoga Park store is! I went to Robbins Bros. to replace my setting. He really took his time with me, I felt like I was the only customer in the store with his attention. He learned what my ?style? and ?tastes? are and he was able to show me a ring I've since fallen in LOVE with! I was scared to change the setting I had, but now that I have this new, gorgeous, platinum Scott Kay ring, I have no regrets at all! I have gotten so many compliments on it. It just makes the diamond seem larger and clearer than ever. It is the perfect setting for my stone. Anyway, I could go on and on, I just cannot say enough wonderful things about Arick and his patience and EXCELLENT customer service. He was truly wonderful and I will be back for the matching wedding band, you bet I will be asking for Arick! Thanks again!

Dawn says this about Robbins Bros.:
Hi. I went into your Glendale store yesterday, dressed very poorly. I had on overalls, no makeup, messy hair and flip flops, not to mention carrying a dirty, barefoot toddler. Your Glendale staff treated me like the First Lady. I received prompt and courteous attention and as an African-American woman I'm keenly aware of the kind of customer service I receive. Your staff should be commended. Heck, give em all raises! Dawn

Paul says this about Robbins Bros.:
Skip and Steve, I can't believe what a wonderful experience it was shopping in your Torrance store. I was putting very serious thought into purchasing an engagement ring and was very curious about your store. I had heard your commercials on the radio and found them very funny. I was on my way to the dentist when I passed your store. I mentioned to my girlfriend that I would like to stop in after the dentist and take a look around. After the dentist appointment (two hours of "Dental Fun") I didn't know how up to going to the store I was. I figured we'd stop in for a few miutes and that would be it. As soon as we enetered the store I knew this was someplace special. The atmosphere was very different from other jewelery stores I had been in. I was completely blown away with how nice the staff was. Not only was it a joy, but very informative as well. You truly go to great lengths to make sure the customer understands about the diamond before purchasing. We found the perfect setting and the perfect diamond. This could not have been done without all the help from your staff. I have never left a store with that much good feeling, and smiles!!! I will definatley be purchasing the wedding band there. Congratulations on a wonderful store and thank you again for making what could be a very scary experience, one that both my girlfriend and I will look back on fondly for many years to come. Sincerely, Paul

Cynthia says this about Robbins Bros.:
My fiance Gabriel and I started dating last year and as a sign of his respect for me and his commitment, Gabriel wanted to buy me an engagement ring, not a promise ring -knowing our engagement would be a long one-. We visited your Fullerton store and were given wonderful service by John Chan. A year after Gabriel purchased the ring, we came back to browse for wedding bands to get a better idea of the wedding budget we need; John was called to help us and HE REMEMBERED OUR NAMES! That showed that to John we are not just numbers but people. It is service like his that keeps customers coming back; and you can count on seeing us again when we come back to purchase our wedding bands with you! It was also a pleasure to meet Skip and to have a chance to chat with such a down-to-earth guy and to tell him we love the dorky commercials!=)

Emmanuel says this about Robbins Bros.:
Dear Skip and Steve, Jeez, I was so nervous when I walked into Robbins Bros. that I could hear my own heart beat. Then I met James... He was so helpful, he put me at ease and he knew his stuff! I picked out the ring and the diamond and they had it ready in a matter of hours. When I saw it, it was almost as beautiful as her. You guys are all so wonderful. Thanks again and when it comes time for the wedding bands we'll see you there. -Manny

Brian says this about Robbins Bros.:
I would like to commend Daniel Decker of the Canoga Park store for his great customer service. He went above and beyond to make sure I had the perfect ring. He made my experience at Robbins Bros. memorable and I will definetely return. Daniel demonstrated his superb customer service skills to us once again in helping us select a wedding band. We felt as though we were the only ones shopping that day. He was patient, helpful in suggesting options, and easy-going in both humor and conversation. Shopping at Robbins Bros. was a real pleasure, thanks to Mr. Decker. Thank you, Brian

Sharon says this about Robbins Bros.:
Please pass this on to Skip & Steve. They're always promoting the great rings at Robbins Bros. and I think they neglect to inform people of the fantastic custom designs they can make as well. I've been meaning to send off a note of gratitude for over a year now. Here's my story: My husband proposed to me with my Grandmother's antique engagement ring that I inherited when she passed on. He said he could never find a ring that would mean more to me. It was very special. The problem was it has scalloped edges and we couldn't find a wedding band that would fit to it well. I finally suggested we check out Robbins Bros. The sales person showed us many bands but again they just wouldn't fit this shape. They offered to have their master jeweler come out and take a look. Why not? Right before our eyes he drew up a design that was absolutely perfect and provided us options that would fit our budget. My husband was ecstatic and insisted we do it though I thought it would be too expensive. Turns out it was very affordable, it was created in a timely manner and was a perfect fit the first time! It was a wonderful experience and I've recommended Robbins Bros. to everyone who is in the market ever since. I think you're doing your customers a disservice by not promoting this side of your wonderful business! Best regards, Sharon

Craig and Jackie says this about Robbins Bros.:
I wanted to commend the Robbins Bros. Fullerton store for the tremendous service they provided me in my effort to give my wife her wedding band. I purchased my wife's engagement ring from your Mission Viejo store in December 2001. I had promised my wife a matching Jeff Cooper platinum band this year but I wanted to keep it a surprise. With the help of Anthony and Angela, I was able to pull of the surprise and my wife was ecstatic about her ring. As a stickler for customer service, it was refreshing to see that your employees always seem to take great pride in providing the best service to their customers. Anthony and Angela listened to my needs and offered solutions to help me in my buying experience. I would highly recommend your store to anyone who is looking to purchase an engagement ring or wedding band. It is satisfying to see a store go beyond just dojng the transaction or sale. Giving that litle bit extra makes a huge difference. Thank you again, Anthony, Angela and Robbins Bros. for your excellent service! Sincerely, Craig and Jackie

Bridget says this about Robbins Bros.:
I purchased our wedding rings last night. Ingrid was the associate who helped us. She was very patient in dealing with me. I am a person who does not wear a lot of jewlery and am not sure what I want, and she was great at asking me questions to find out what would best suit me. I greatly appreciated her assistance. I was also very concerned about our budget and she graciously helped us to stay in it. She also helped me find "the" ring I would eventually like to add to my wedding band at a later date and gave me all the information I will need when that time comes. I just wanted to say "Thank You" to Ingrid and let you know she was much appreciated. Thank You, The Future Mrs. Miller

Jose & Ileana says this about Robbins Bros.:
Hello Robbins Bros. I was in your Torrance store on Christmas Eve, 2002 at 5:30 pm. Your store was closing at 6:00. I came in for an engagement ring, and left with a very beautiful wedding set. I am writting to both of you about your sales people, one in particular is Miosha. Being the time and day, I thought I would be rushed. Instead I was greeted with patience ,professionalism and knowledge that was overwhelming. She answered all my questions completely and her courtesy and helpfulness was very comforting. Believe me when I say there has only been a handful of individuals that I've met in a sales associate position over the past twenty years or so that had as much pride as she. Again let me remind you of time and day. The store closed around me and I received no pressure at all. Her appearance and that of your store were a "ten". I've written very few of these type of letters, It's usually the other kind. Thanks to your staff and especially Miosha to making our Christmas Eve one we will remember forever. I do have one critisism, your radio commercials have to have more compliments about your sales people. Seriously! They are often overlooked and they are your personal touch and reflection of you. Thank you for your time and attention. A pat on the back to your work force is appreciated and deserving. Please pass this on to the Torrance store manager. Sincerely, Jose and Ileana

Malissa & Nolan says this about Robbins Bros.:
Hi Skip & Steve! I just wanted to congratulate you on your amazing new website! My fiance & I have been loyal customers since 1998 & I have been waiting ever since to see your amazing diamond selection available online! Our first experience with your store was the Torrance location where a wonderful saleswoman named Rose helped us to select the perfect diamond and setting! The care she took with us in selecting the excellent piece really blew our minds. We had shopped endlessly since I really had no idea of what type of style I had wanted and had almost lost hope with all the other pushy salesmen from other stores. I was about to settle for something just to get the process "done with". As a last resort we saw your store & thought "why not?". What a lucky thing we did!! We not only learned so much about diamonds, but Rose managed to help us find the EXACT setting I wanted. It was better than a dream come true!! Now that we've moved, we went to your Mission Viejo store & were a little reluctant...not all stores are the same. But what a lovely surprise! An amazing young man by the name of Bryce helped us to find our wedding set!! We've told all our friends about you & even the strangers that come up to me & compliment my rings hear how great your store is & I even know of a few that, thanks to us, have had a wonderful experience in your store that by far exceeds your normal shopping experience. Thank you both for your wonderful service, selection, and dedication!! Sincerely, Malissa & Nolan

Melissa and John says this about Robbins Bros.:
I would like to thank Robbins Bros. and one person in particular, Mike K. He was absolutly amazing in helping us with every aspect of purchasing the perfect ring. Even when we first walked into the store Mike greeted us with a warm smile, and gave us personal attention unmatched by any jewlery store we have visited before. We looked through tons of diamonds, and Mike was patient and infomative with every question we had. After finding the PERFECT diamond Mike helped us decide on a beautiful band and even had it prepared for us that night! Another important thing that should be noted was how Mike handled all of the financial details, he discussed everything with John, and was very honest and tactful. His service was truly outstanding and we have recommended several close friends to Mike, as we know they too will be truly delighted. Thanks again to Mike and Robbins Bros. for giving us a beautiful opportunity to show the world how special our relationship truly is.

Steve & Theresa says this about Robbins Bros.:
We visited the Mission Viejo and San Deigo stores. Both stores were excellent in customer service and in making us feel special. No where else have we been treated that good. Chuck in Mission Viejo on 6-15-01 to Natalia in San Diego on 11-3-02. Natalia was professional in every way. She personally made sure we had our rings in time for the wedding by calling and letting us know what was going on. She made every effort to help us. Please let her know how much we appreciate everything. Thank you very much. Steve and Theresa

Eyvet says this about Robbins Bros.:
Hi Skip and Steve! I bought my boyfriends engagement ring from your store today, THANK YOU. Your store was beautiful and the selection was beautiful too. I was very impressed with Paula, she was so incredibly nice and best of all, she was NOT pushy. I was able to find the ring I wanted and because of her service and the great selection, I had a very good experience with Robbins Bros. I am so glad I chose your store over any other. Thank you for such a great experience.

Elizabeth says this about Robbins Bros.:
I was pricing a few rings at diffirent stores the day after Thanksgiving and I would like to tell you that out of all the stores I visited that day, your employees made me feel the most welcomed and they provided wonderful service. I truly belive your funny commercials now and would recommend your store to everyone I know! Thanks!

John & Traci says this about Robbins Bros.:
We visited the Canoga Park store and were greeted and made to feel comfortable. The store is overwelming and a huge sense of excitement hits when you walk through the doors. I think your commercials are great and everytime I hear them I remember that special day that changed our lives forever. Thank you, John & Traci

Jenni says this about Robbins Bros.:
This was the best store experience we have ever had!!! We want to get married every year just so that we can keep going back to your store. Our sales lady Brenda, was extremely helpful and a pleasure to work with. This was the first store we visited, had no idea what we wanted, and we left with our rings!!! It was great!!! The services that you offer are just unbelieveable. The wedding planner Jill, was also great!! She was very personable and we enjoyed talking to her even though we are not planning any type of big wedding or party!! We had a wonderful time and I will tell everyone about this store!! Just to let you know, we had a wonderful and unforgetable experience. Thanks so much, Jenni and Jim

Nancy says this about Robbins Bros.:
In July, we purchased a promise ring from Steve. We went back October 13 and, not only did Steve recognize us, but he came over and personally greeted us! I was very impressed. Although we had been "assigned" to another sales accociate, we weren't finding what I wanted in a ring. Steve came back over and assisted us further and I found the perfect ring! We picked up our rings yesterday. I couldn't be more pleased. Thank you very much! Nancy & Eric

Lily says this about Robbins Bros.:
My husband and I have purchased all of our rings at your Fullerton store, from my promise ring to my engagement and wedding rings and three wedding bands for my husband. We just had the best experience with a Robbins Bros. associate, Allison, this past weekend. I was in the store Friday having my rings cleaned when I decided to look at a new wedding band for my husband. His past 2 were platinum, but he lost the first one, and thought the second one was uncomfortable. I was looking at simple white gold, comfort fit bands, which are so inexpensive in comparison to the rings and diamonds that associates would normally sell. Allison did not care about the cost, but instead gave me unlimited time as well as feedback while trying to decide. I brought my husband in the next day and purchased the ring and she went out of her way in every capacity to make us happy. We just needed to tell someone how great she is. We liked Robbins Bros. before, and recommended the store to our friends, but now we are definitely sold on you guys and are customers for life. Her treatment and comments were genuine and it showed.

Melissa says this about Robbins Bros.:
For some reason, even before I was dating, I wanted to get my ring from Robbins Brothers. The commercials were so cute, and the brothers seemed to genuienly care about satisfying their customers on a much more personal level. My boyfriend and I started to take marriage counseling sessions, and the hunt for the perfect ring began. I knew nothing about the color, grade, or quality of diamonds. But that soon changed. Our sales associate was so helpful. I felt like I was taking a class; Gemology 101. I learned so much. We relaxed, took our time, and drank a Mocha Cappicino. Once my wedding set and his band were picked out, all I had to do was wait. Wait for my boyfriend to pop the question. Well, a few weeks later he did. And we have now been married for almost 4 years. He has since bought me a beautiful diamond necklace from Robbins Bros., and we return every 6 months to the store for our free inspection and cleaning. Each time, the rings come back looking just as beautiful as the day my husband slipped them on my finger for the first time on December 12, 1998. Our experience with Robbins Bros. has been such a blessing! The staff are always friendly and helpful. What a joy to find true customer service again. Thanks guys! From Melissa

Christopher says this about Robbins Bros.:
Skip and Steve, Just a quick note to tell you once again how pleased both my fiance and I are with Robbins Bros! We were worried that with our date so close (August 19th) that we would have to dip into honeymoon funds to get our wedding bands. We arrived at the Glendale store and were happily suprised at how easy, quick and efficiently the credit application and process was. Thank you for that! We found rings that day with the help of one of your asscociates who was simply delightful! The ring I found for myself is one of the most stylish mens rings I have ever seen. It is titanium and very understated. Jodi and I cannot thank you both enough for creating this wonderful store and wish you only the best luck in the future! You have many recomendations yet to be made comming from us as a lot of our friends have yet to be married!!!! Christopher and Jodi

Solange says this about Robbins Bros.:
When my boyfriend and I were shopping for a ring, Paula was working at the Fullerton Store. She made both of us feel at ease. She was very friendly, prefessional and non-threatning. Paula made this occasion very stress-free so that we could enjoy this special time. As a result I got the ring I always wanted and my husband was glad we shopped there. We have been married 2 years now and Robbins Bros. is the only place he shops for my jewelry. Lucky for us after we were married, Paula transfered to the new Mission Viejo store which is minutes from our home. We look forward to our 6 month check-ups and visiting with Paula. I also have a beautiful diamond tennis braclet to match my ring. Thank you Paula for making all my "diamond" dreams come true! Solange & Anthony

Dawn says this about Robbins Bros.:
My boyfriend Devin asked me to marry him this May 11,02, when he took out the ring, it was everything I had ever hoped for. When he told me he purched it at "Robbins Bros." in Fullerton. I called the store and spoke with Angela who had helped him. I wanted to say thank you for all of the help she gave him. Devin said Angela was very helpful, did not rush him in anyway and answered all of his question without hesitation. I wanted Angela to share in our happieness. I'm looking forward to meeting her in person. Thank you so very much for the most beautful ring. Sincery, Dawn

julius says this about Robbins Bros.:
MY GIRLFRIEND(GIOVANNA) TOOK ME TO ROBBINS BROS. TO SHOW ME WHAT KIND OF RING SHE WOULD LIKE. I WAS VISITING HER FROM DURHAM, NORTH CAROLINA AND ARIC WELCOMED US WITH OPEN ARMS. HE WAS VERY PROFESSIONAL AND FRIENDLY TO US. HE MADE ME FEEL LIKE I WAS STILL IN NORTH CAROLINA. WELL, TO MAKE A LONG STORY SHORT I PURCHASED AN ENGAGEMENT(SOLITAIRE)RING,RING WRAP, AND WEDDING BAND ON MAY 1ST. THANKS ARIC CUSTOMERS 4 LIFE - SIR JULIUS & GIOVANNA

Kim says this about Robbins Bros.:
My Boyfriend wanted to get an idea of what type of ring I wanted so we went to Robbins Bros. to look around and see the different styles. We were greeted right away with friendly smiles :o) The sales associate understood that we were just getting an idea of what I wanted and my boyfriend didn't want me to be there when he bought the ring. (He wants it to be a surprise) Even though we weren't going to buy any thing he still took his time with us making sure everthing I wanted was written down. I know for sure that my boyfriend will go there to buy my ring. Thanks so much for your kindness. Kim Reichard

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